Customer Ratings & Reviews

I came to Best Buy for the new Pokémon product release, and I have to say this store handled it better than anywhere I’ve ever been. The General Manager came out two hours before opening to meet everyone waiting in line and personally handed out tickets for every item. This was such a smart and respectful way to manage a high-demand release. Because of the ticket system, we knew exactly what we were getting, didn’t have to stress about our spot in line, and could step away and come back at opening without any chaos. It also saved everyone’s time both the customers who would’ve waited for hours with no guarantee, and the staff in the back who didn’t have to deal with a huge rush of people hoping for items that were already sold out. The whole process was smooth, organized, and incredibly considerate. Huge shoutout to the GM and the team for making a hectic release day actually enjoyable. I wish every store handled launches this professionally! I will definitely ONLY be coming to this store for all future Pokemon releases. And I ended up pulling my biggest chase from this box!

I’m so happy I was able to get this box on release and at MSRP. The UPC was in great condition and had absolutely amazing pulls and promos! Would definitely recommend buying one if you’re fortunate enough to run into one at Best Buy.

Used this $400 gift card for Pokémon stuff, and it was super easy. Added the card at checkout, balance applied instantly, and everything went through without a problem. Highly recommend if you shop at Best Buy often.

Best price on Pokemon's newest Ultra Premium Box. $119.99 + tax. $132 was lowest price on that release day of Phantasmal Flames.

Been trying to get a hold of this box for a while and I can say I am not disappointed I got everything I wanted and more I’m happy with my purchase.

Best Buy has become the best for in-store pokemon finds - great product, great prices!

Nice box with great promos. Didn’t really pull anything nice from the packs although there is a nice selection. The mat and coin are really nice. Overall a good find

BEST DROP EVER waited for a little bit outside then scored on that and a ETB

love it it was great for me and my family to enjoy ripping packs together

Great box and awesome release at Best Buy better than all the rest.

Amazing product, comes with 18 packs and a great promo!

This was great value. And Charizard is my favorite pokemon.

I waited outside today for this and it was pretty cold, but i managed to score this

Looks amazing and has really nice presentation, pulled the destined rivals mewtwo

I recently bought a Pokémon item from Best Buy, and I couldn’t be happier with the whole experience. The product arrived quickly, was packaged securely, and came in perfect condition—exactly as described. The quality is great, the colors are vibrant, and it’s an awesome addition for any Pokémon fan. Best Buy made the process super easy, and I really appreciate how smooth the checkout and delivery were. I’d definitely recommend purchasing Pokémon products from here—totally worth it!

This was an ultracool item to buy. There was chaos in the line outside with one guy letting his 4 family members crash the line while the rest of us waited hours. I got one but just barely. Wish there was a numbering system outside to hand to people at 7:30 so you can't crash the line.

was last person in the line to get one and i felt so lucky. the upc gave me some crazy hits and the promos are gorgeous. plus the limit and holding product behind counter made everything a lot less stressful and anxiety ridden.

Really cool set. loved all the promos, the deck box and playmat were nice too. Pack selection could be better. I expected more Phantasmal Flames to be in a Charizard box and I’m not a big fan of Destined Rivals or Journey Together. It’s anecdotal to say, but I also have a poor experience in the hit rates of these UPC sets.

I got bad pulls in my packs but overall the way Best Buy distributed this product not only online but also in stores was very good. My in-person drop allowed almost everybody to get one.

Had went to a neighboring store, only to be informed they were out of stock on UPCs. Got to BestBuy early, and they had inventory with limits set! Made my birthday all the better!