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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 169 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 169 reviews
  • Pros mentioned:
    Card quality
    Cons mentioned:
    Pull rates

    Rated 3 out of 5 stars

    Traumatic Delusions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible hit rates, but the promo is cute. Please do not buy it in the aftermarket, wait for it to drop and help reduce the aftermarket demand

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No product No refund?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, it has now been over three months since I placed my order online (payment was processed immediately), and I still have not received the product. In that time, I have called customer service more than 10 times, and the experience has been nothing short of appalling. Not a single agent has been willing or able to assist me. Several agents hung up on me after pretending to “look into it,” and others made false promises—claiming they would email me with updates or have a supervisor contact me directly. None of those promises were ever kept. At this point, I am left with no product, no refund, and no accountability from this company. This is unacceptable and feels like outright fraud. I have lost complete trust in this business. If my issue is not resolved immediately, I will have no choice but to escalate further through formal complaints and consumer protection channels. Customers deserve honesty, respect, and basic reliability—this company has shown me none of these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Card quality

    Rated 5 out of 5 stars

    Thrilling to find

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Chase paid off big time... This was a great product and at a great price

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Pull rates

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible pull rates, but a cool promo and fun accessories

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Got what I wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool product with cool cards. Only wish I got the crazy Umbreon

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition. No packs missing. - nice and organized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good luck buying one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you’re willing to wait 3 hours before the store opens. That’s if the store employee doesn’t buy them first. Product itself is great though.

    I would recommend this to a friend
  • Pros mentioned:
    Accessories
    Best Buy Employee

    Rated 5 out of 5 stars

    They actually did it

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they first dropped prismatic i didnt think they would make an SPC but thank god they did because this was definitely worth it. I mean yea pack rates arent the best but the accessories definitely helped it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pokemon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool product box was not damaged and had everything in the box that it should sucks its hard to get one in store

    I would recommend this to a friend
  • Cons mentioned:
    Availability

    Rated 1 out of 5 stars

    Canceled my order

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shop at Best Buy all the time but this time really made me frustrated and can’t believe what happened to not just myself and other people as well. Having our orders being canceled even after placing it and paying in full is unacceptable for any retail store Best Buy needs to really step up their game and make sure that they know there will be able to place orders in store for shipping to customers home before going through everything and then come to find out our orders get canceled. It’s bad enough the scalpers already come out here to get all product for Pokémon nowadays and being a collector, it’s really frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product, Sad customers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People are so hurt they got their orders canceled when they tried to order multiple at a time. Its ridiculous and theres no reason to order multiple unless youre a scalper. They could display product quantites tho that would be super helpful though. Me and my lasy were 5th and 6th in line and we both managed to get one. Dont be late. Show up. Dont be a scalper. Dont order multiple online. And youll get product easily

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing stuff

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It crazy to see them out in the while, my nephew loves pokemon so it was an instant but for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pokemon

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box looks amazing and great wouldn't mind buying it again if its available

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Prismatic Evolutions Super premium collection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in sealed and was in great condition! I love how best buy was fair with their sales in Pokémon by keeping it 1 per person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have to meet a 50 character minimum so I’m gonna rant about the experience i had at 71st not this one, I got the SLOWEST customer service rep who wasn’t even designated to be that, he was an Apple specialist who was TERRIBLE. I asked for Pokémon packs and he went SO SLOW and he pointed at magic while another customer service representative who had some sense of what they were doing grabbed the last few packs I wanted from this guy. I HATE that that happened and I will forever hold that memory.

    I would recommend this to a friend
  • Pros mentioned:
    Accessories

    Rated 5 out of 5 stars

    Great product from great store

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item in prestige condition, great pull rate from bestbuy…transaction went smoothly and happy with extra accessories in SPC

    I would recommend this to a friend
  • Pros mentioned:
    Contents

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth the wait on this!! Got super lucky with my pulls from it and comes with a ton of cool stuff for the tcg.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    umbreon pull

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was an awesome experience and pulling umbreon sir

    I would recommend this to a friend
  • Pros mentioned:
    Accessories

    Rated 5 out of 5 stars

    Pokemon SPC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a lovely set and the accessories that came with it is so cute! Great purchase and will buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Last honorable retailer imo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller town Best Buy…. Sold at MSRP… best retail store left imo….. Will shop he 1st ALWAYS !!!

    I would recommend this to a friend
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