Customer Ratings & Reviews

Waited in line and ordered in store fairly just like everybody else. I was assured by staff members that my order was set and i received an invoice and order number. I go to check a couple days later and they cancelled the order for no reason, customer service is no help. This is absurd, upsetting, and a complete waste of my time. Now my children have no pokemon to open.

I liked the quality of the product and that were was enough in stock for me to get one!!!

We were pleased with the purchase and the ease to pay, and we recommend this product.

Great product and great pricing- could not be happier

Why is management going to make people sit outside for a drop knowing darn well they were only going to have 1? The transparency needs to made to not make people wait outside thinking they may have a chance. Regardless if it was a tv, laptop, or anything that is hot right now, this is malpractice. And the topper, you guys canceled our online order as an icing on the cake..

Thank you Best Buy for limiting this to one per person. Great price! I an so happy!

Preordered 1 after being 10th in line and them only having 9. Best Buy took my $97 then cancelled my order giving me $0.00 refund. Had to go up to best buy in order to even get my refund. Why allow us to order the limit of one just to crap on us??? I see why so many people are hating. I got lucky enough to get a slashing tin which gave me a brute bonnet!!!

So excited!! Glad I got one. So fun to open! Love the eevee pouch!

Great set with great packaging. Packaged well, glad to receive it instore.

Loved the item also loved how the location handles drops like pokemon cards!

Everything came as said ! The lines were fast and cashiers were nice !

Aang is the GOAT, if you aren't in UC discord, you are missing out!!

Retail price, workers were nice and friendly, in & out transaction.

Really bad pulls line none at all, do not recommend it

Very happy with the release send this store more pokemon

Colma has nice staff. Very helpful, Please don't be mean to them.

Nice box, stood in line for a few hours for the chance to get it.

Great experience in store. The line was short with plenty of inventory

They let me order it in store after waiting hours in line for opening because they "didn't have them ready" and when I got home they canceled my order. I went in the next morning to try and get the SPC and I was 5th in line. They sold out before I got one even though they claimed they had 9 the day before.

It came on time and wasn’t damaged at all. I’m happy with it