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Customer Ratings & Reviews

Polk Audio - 2.1-Channel Soundbar System with Amazon Alexa Voice Assistant built-in - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 311 reviews

85%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Excellent Soundbar

    Posted
    Loneeagle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great sounding soundbar with deep rich bass from the subwoofer. Setup is easy with assistance from the Polk Connect app. The manual is a little skimpy and doesn't provide a lot of information.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Utter piece of garbage...

    Posted
    JustinK

    I bought this soundbar in-store along with a couple TVs and was excited to use it as I have several Amazon Echos already and lots of smart home devices that work with it. This system was pushed very hard by the home theater "expert" working there. First thing I noticed after linking with my Amazon account is that the microphone array on the Command Bar would require that I was literally six inches from the speaker or yelling at it to even get alexa to respond. I tried a couple things like rebooting and whatnot thinking it could just be a fluke but I never could resolve that problem. The biggest issue I had was that I could not get it working AT ALL with multiple TVs, using multiple connection types including HDMI ARC, optical, and both HDMI ARC and optical together as was oddly suggested by the manual. When I finally somehow got sound to come out of the bar from my televisions it was INSANELY quiet even turned up to full volume. I ensured that my TVs were not set to variable audio and they were in fact set to fixed so that was not the issue. I went back to the store this morning and returned it and instead bought the Samsung HW-N450 and it blows the Polk Command Bar out of the water on sound, both highs and lows, and was $20 cheaper! While the Polk Command Bar is a great concept, the actual execution of the product is horrible. I wouldn't recommend this thing to my worst enemy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Polk command bar review

    Posted
    miashottangel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I decided to get this sound bar for my living room. I have Polk products and loved them. I'm new to Alexa so I figured this would be amazing! I'm very disappointed. Set up was not a easy as I thought, especially someone who is tech savvy. The manuals are useless. Out of the box Alexa does not work. Tried connecting it all day to the command app with no luck. I even called Polk and they kept me on hold forever until they decided to hang up on me. Horrible customer service from them. Sound from the bar has been good, but wanted to try it out Alexa features. I'm considering returning and getting another option. No point having a sound bar that sounds good but the Alexa feature is a fail. I would not recommend this even at the current lower price point. On a positive note, Best buy gave me amazing customer service! Would buy from them again.

    No, I would not recommend this to a friend