Main Content

Customer Ratings & Reviews

Polk Audio - 2.1-Channel Soundbar System with Amazon Alexa Voice Assistant built-in - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 317 reviews

85%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
  • Rating: 3 out of 5 stars

    My first sound bar

    Posted
    Ratman54
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have no clue why Alexa is saying at times not connected to internet.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good

    Posted
    Godlyman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Quality sound, but I had to call my internet provider to have the signal split for it to operate it correctly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works intermittantly

    Posted
    KREITER
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not sure why, perhaps our internet provider, the unit sometimes doesn't respond to our commands. When it does work, it's been a great addition to our entertainment devices.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Kelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Alexa will not stay connected to the internet. Actually just removed it from my tv this evening.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Would not work in our house.

    Posted
    Shotgun
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Could never get Alexa to connect with sound bar. Internet was not good enough to connect to Amazon. Took back to BestBuy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Constantly Disconnects from Internet

    Posted
    sonnysmustang
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound quality is excellent, when it works. I'm constantly getting an Alexa message telling me I have no internet connection. You have to go through the setup process every time. Sound bar has great audio performance but the integrated Alexa dot is kind of a useless annoyance

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound but having trouble with Alexa

    Posted
    DPPitts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a sound bar for my TV and saw this on sale during thanksgiving. Installation is easy sound is very nice. it has movie mode sports mode and music mode. Movie mode gives a nice surround sound sports mode gives more of the voice and less music music mode gives out good bass. But no matter how many times I setup alexa, it works the first time and then next time when I try using alexa it says it is having trouble connecting to internet. I am able to connect to internet with other echo dot and the other echo dot alexa works fine. The alexa on polk sound bar is right next to the echo dot and cannot connect to internet.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your time or money

    Posted
    Jessy
    • My Best Buy® MemberMember

    I spent a couple hours trying to get this system to work, it's CRAP! Wouldn't sync to Internet, everything else connects fine. Remote doesn't work at all. Sound is horrible. Returning to Best Buy in the morning. Going to try a soup can and string, knowing it would be better! Don't waste your time on this system

    No, I would not recommend this to a friend