Main Content

Customer Ratings & Reviews

Polk Audio - 2.1-Channel Soundbar System with Amazon Alexa Voice Assistant built-in - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 317 reviews

85%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-11 of 11 Reviews
  • Rating: 1 out of 5 stars

    Utter piece of garbage...

    Posted
    JustinK

    I bought this soundbar in-store along with a couple TVs and was excited to use it as i have several Amazon Echos already and lots of smart home devices that work with it. This system was pushed very hard by the home theater "expert" working there. First thing i noticed after linking with my Amazon account is that the microphone array on the Command Bar would require that i was literally six inches from the speaker or yelling at it to even get alexa to respond. I tried a couple things like rebooting and whatnot thinking it could just be a fluke but i never could resolve that problem. The biggest issue i had was that i could not get it working AT ALL with multiple TVs, using multiple connection types including HDMI ARC, optical, and both HDMI ARC and optical together as was oddly suggested by the manual. When i finally somehow got sound to come out of the bar from my televisions it was INSANELY quiet even turned up to full volume. I ensured that my TVs were not set to variable audio and they were in fact set to fixed so that was not the issue. I went back to the store this morning and returned it and instead bought the Samsung HW-N450 and it blows the Polk Command Bar out of the water on sound, both highs and lows, and was $20 cheaper! While the Polk Command Bar is a great concept, the actual execution of the product is horrible. I wouldn't recommend this thing to my worst enemy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sound OK, no customer service, & poor Alexa

    Posted
    Manlo

    1. Sound bar is easy to set up, except for Alexa. Couldn’t get Alexa to work and judging from the other comments, I am better off. I will leave it disconnected. 2. Had some issues with subwoofer (not working effectively) and volume control (difficult to increase/decrease). Called customer service. Held for almost 2 hours. Decided to send an email to customer service, as provided on the Polk web site. No answer for one week. Sent another email. Two more weeks have gone by with no response. DON’T BUY IF YOU THINK YOU MIGHT NEED CUSTOMER SERVICE OR WANT TO USE ALEXA!! 3. I would return the whole thing if it wasn’t so hard to repackage and so bulky to haul it back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Good Quality At All

    Posted
    Johooks22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Alexa dot install is a joke. You can stand 2 inches in front of it and it will not respond. The sound quality is bad, highs and lows. To adjust the highs and lows you have minimal increments. When you turn the bass all the way down on the subwoofer it’s still to loud. Not worth the money. I would not recommend this to my worst enemy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your time or money

    Posted
    Jessy
    • My Best Buy® MemberMember

    I spent a couple hours trying to get this system to work, it’s CRAP! Wouldn’t sync to Internet, everything else connects fine. Remote doesn’t work at all. Sound is horrible. Returning to Best Buy in the morning. Going to try a soup can and string, knowing it would be better! Don’t waste your time on this system

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Positive note it comes with Alexa

    Posted
    Alejandro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this in store after searching for the perfect sound bar . Well while this sounded great in the store it gave an ok sound and weak bass at home . I have a viZio sound bar and sub and the viZio by far sounds better and it’s about 150 bucks cheaper !

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Loses WiFi Connection Ever Other Day

    Posted
    Maurice
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound is decent and the bass is nice. Too bad the Alexa feature loses WiFi connection on a regular basis. It’s annoying to reset the Command Bar because the Polk app forgets the initial setup. If you want Alexa just get a Echo on the side.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your money

    Posted
    Rudi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This device sounded good in the store, for that price point, but when I got it set up at home, it was very disappointing. I called the Alexa help line to set up the built in Alexa dot, but they were of no help either. My Samsung 2.1 sound bar is much better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    Chief
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Sound works ok but the Alexa fails to stay connected to the network. I have another Alexa that stays connected so it is something with this sound bar with Alexa.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Kelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Alexa will not stay connected to the internet. Actually just removed it from my tv this evening.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good idea, but.....

    Posted
    jbowl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, no owners manual just a quick setup guide. Plain and simply, just didn't work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Just in Time for the Holiday's

    Posted
    Rajin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The alexa doesnt work as an Echo Dot. it is limited

    No, I would not recommend this to a friend