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Customer Ratings & Reviews

Polk Audio - 2.1-Channel Soundbar System with Amazon Alexa Voice Assistant built-in - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 249 reviews

85%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 2 out of 5 stars

    Polk command bar review

    Posted
    miashottangel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I decided to get this sound bar for my living room. I have Polk products and loved them. I'm new to Alexa so I figured this would be amazing! I'm very disappointed. Set up was not a easy as I thought, especially someone who is tech savvy. The manuals are useless. Out of the box Alexa does not work. Tried connecting it all day to the command app with no luck. I even called Polk and they kept me on hold forever until they decided to hang up on me. Horrible customer service from them. Sound from the bar has been good, but wanted to try it out Alexa features. I'm considering returning and getting another option. No point having a sound bar that sounds good but the Alexa feature is a fail. I would not recommend this even at the current lower price point. On a positive note, Best buy gave me amazing customer service! Would buy from them again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    not ready for the masses

    Posted
    kyleA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This had great potential... Great brand, great features, etc... Yet fails. The sound is good but the loudest volume is just normal for a 25x25 living room. The alexa is not as capable as a "real" alexa... Daily reconfiguring it to allow it to connect to the internet. Limited functions, etc...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Constantly Disconnects from Internet

    Posted
    sonnysmustang
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound quality is excellent, when it works. I’m constantly getting an Alexa message telling me I have no internet connection. You have to go through the setup process every time. Sound bar has great audio performance but the integrated Alexa dot is kind of a useless annoyance

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not real Alexa

    Posted
    TucsonMegster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only has voice commands but even those are limited compared to an actual Alexa Echo device. It was tricky setting up device and switching between different hdmi’s can be annoying and unresponsive. Trying to return it if we can find the receipt.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Soundbar

    Posted
    breed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had some difficulty with the Alexa function. If home wifi goes out it needs to be completely reset. Polk customer service is terrible and waited on hold for over an hour on more than one occasion

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I was disappointed with the sound quality

    Posted
    Sonny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would invest in a different sound bar. I didn’t like the overall sound. Maybe there’s adjustments that could be made, but for now I am disappointed with the product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overpriced

    Posted
    Jwlve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not truly compatible with other Alexa devices, also sound quality is vaguely different than the TV. Without a subwoofer I'd notice no difference at all..

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fair

    Posted
    gbizzarro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Decent Sound. Not the most stylish looking sound bar. Very hard to get the Alexa module to connect to other Alexa products in the house.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Expected more from POLK

    Posted
    BruceVain
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Lackluster performance, voice was always too low, explosion were great- simply couldn't hear the spoken audio- returned it for the Sony.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Kind of disappointed

    Posted
    Freddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this sound bar with Alexa and paid Geek Squad to hook up and the guy didn’t get Alexa to play music.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor sound in my opinion

    Posted
    Penessballsaholelckr47
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At higher volume sound distorts. Was just not impressed.

    No, I would not recommend this to a friend