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Customer Ratings & Reviews

Polk Audio - 2.1-Channel Soundbar System with Amazon Alexa Voice Assistant built-in - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 328 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 77 Reviews
  • Rating: 4 out of 5 stars

    Rich Tones and Solid Bass

    Posted
    DODDBlog
    • My Best Buy® Elite MemberElite Member

    This Command Bar is easy enough for everyone in the family to interface with. The other features of the Polk Soundbar are impressive: - 260W total output power provides quality sound for our favorite movies, shows, games and music. - The four-speaker enclosure features two 1-1/4″ x 3-1/4″ mid/woofers and two 1″ tweeter drivers. - Music streaming is available through a compatible Bluetooth-enabled device. - The design is slim and streamlined. The bar sits only 2” tall so it won’t block your TV screen. - Along with the 2 HDMI inputs, there is a Toslink and a built-in USB port. The HDMI ports are designed and spaced to fit Fire TV and other wide HDMI streaming devices. The USB port also powers original and 4K versions of Fire TV. Outputs are also HDMI. - A remote is included for easy operation from a distance.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    All in one sound system at a great price

    Posted
    brett
    • Blogger Network MemberBlogger Network Member
    • My Best Buy® MemberMember

    We were able to take this out of the box and have it set up in about 25 minutes. It probably would have taken us less time but there was a NERF gun battle in the midst of this setup and, well, things happen. NERF darts don't hurt the Command Bar. Sound quality is excellent. As with our previous subwoofer that was a separate piece of stereo equipment, we loved the enhancement of special effects especially when we watched several Star Wars movies the first weekend we had it. This is a whole lot of quality sound in a nice tidy package- I love that it's just a few simple pieces and not a lot to dust around and under. The husband and the kids are more into the sound quality and trying to be the "boss" of Alexa all the time. Considering buying a second one for my in laws for a holiday gift.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT, love the build in assistant & sound quality

    Posted
    JennWorden
    • Blogger Network MemberBlogger Network Member
    • My Best Buy® MemberMember

    I love my Polk Command Bar with Build In Amazon Alexa, it’s really the sound your home theater needs and well Amazon Alexa is an awesome perk. I have been building my smart home slowly but surely and this was defiantly a nice add on. Amazon Alexa is already build it, and it almost as functional as the units from Amazon. Of course there are a few things it can’t do that the devices can, but it doesn’t disappoint. My only complaint is sometimes it was difficult to get Alexa to respond but I haven’t had any issues recently so I’m not sure if it was something I did or not. The sound is great, I love the sleek look and ease of setup. The system is easy to set up, I set it up with my Fire TV and it worked great. It comes in two parts the soundbar itself and the stand-alone sub, which is connected wirelessly from the soundbar so you have the freedom to move it wherever you want. It’s been a nice addition to my home theater system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Product

    Posted
    Regis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After much research and evaluation, I purchased this Polk Command Bar. So far, Alexa has worked flawlessly. The sound is rich and smooth. I get all the bass I want from the Command Bar. I can feel the music and absolutely love what I am hearing. If there is a lacking feature, I would say it is the mid level audio. The unit has a selectable Night Mode, Sports Mode, Movie Mode and Music Mode. They all work well for their intended use. I tend to get the best audio for tv watching from the sport mode. I’ve seen negative reviews on this unit and I’ve really tried to find some. Ultimately, I simply cannot find any issues that would make me say, “no way”, and drive it back to the store. Setup was not what I’d call super easy and it took about 45 minutes for me to complete. Since setup completion, I’ve had zero operational issues. Everything runs smooth and I continue to enjoy it every day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Crisp and clear audio for a 2.1 channel soundbar

    Posted
    Majiesto
    • Blogger Network MemberBlogger Network Member
    • My Best Buy® MemberMember

    I didn’t have any kind of sound system setup previously so to go from my television audio to 2.1 channel audio is a vast improvement. The sound is crisp and clear, but I was particularly impressed by the bass coming from the included wireless subwoofer. I typically keep the audio levels around 50%, which is plenty loud itself. Sure, it’s only 2.1 audio so you’re not getting true surround sound, but you’re not dealing with the hassle of multiple speakers to set up, their placement, and all the wires running throughout the room. The Polk Command Bar fits neatly right underneath your television with ease.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sounds good

    Posted
    Meee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this system for my in-laws. They were using only sound from the TV. It sounded horrible. This polk sound bar added depth to the sound of anything they decided to watch and it’s subwoofer was a great addition as well. It was easy to set up even though they chose not to we were able to do it in less than 10 minutes. The sub woofer is by the couch and the sound bar is right under the TV. The sound bar is a little bigger than normal I must say. I am not happy about the Alexa addition because I am still on able to get it to work. My in-laws don’t have an Amazon account and Alexa account or anything so it’s hard to convince them to sign up for anything when all they want is good sound to the TV. This portion of the system needs to be a little bit easier.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best speaker for the money

    Posted
    Ikec
    • My Best Buy® MemberMember

    Ok so let's start with the bad. You have to use the Polk app to set this thing up. After about 45 minutes to 1 hour of unplugging and trying to make this thing pair. I tried my daughters iphone x and it worked in 10 minutes. All set up. It also did a update. The sound of this thing is great. I just bought a vizio 5.1 which I kept tweaking to get some decent dr. This thing out the box is great. It sounds high end. Reminds me of a sonos. This thing is in the basement. Turned up the house is bumping. Try this speaker and try to get it to work. I HIGHLY recommend it. Just bought at best buy in homewood il

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Bang For Your Buck!

    Posted
    GamerBoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound quality is pretty good and having Alex is a very nice touch. I'm a huge gamer and it makes the games sound 10X better than standard/ built-in TV speakers. There are two reasons that I gave this product 4 out of 5 Stars. I had a lot of problems connecting Alexa to my internet router. After several hours of attempting to connect, I ended up having to hold my phone literally 2 inches from the router. It has worked ever since. I would recommend this soundbar for a bedroom or small family room. However, when placed in a really large space the sound quality isn't up to par with the $600+ sound system. Overall Good Buy at a Fair Price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Sound

    Posted
    jesicaj1
    • Blogger Network MemberBlogger Network Member
    • My Best Buy® MemberMember

    I am in love with this soundbar. While I will say I've never had a soundbar before, the sound coming off of this one is spectacular. It has completely changed how we listen to our movies and TV. They sound like we are in a theater watching! This sound bar also has Alexa built in, which for our Amazon Alexa enabled home, is awesome. It doesn't yet allow for multi-room music or dropping in on other devices, but I'm hopeful they feature will be added in upgrades to the software. Overall I'm really happy with this device and can't believe we waited so long to get a soundbar.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound but an okay Alexa device

    Posted
    Todd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    On the in store demo as well as in our home the sound is Incredible and well worth the price. Setup was easy as I read the instructions and downloaded the correct app. Now, one of the biggest reasons I purchased this speaker is the Alexa Intergation and, while that is present it is missing features such as setting reminders and dropping in on other rooms in the house. I’m sure there is more missing but those 2 are huge and I cannot believe they are missing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good sound

    Posted
    Dtidesfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Okay I misunderstood the description sign and no one in the store offered to help me. I left and went home to order. I thought Alexa voice meant it would work with my Alexa device that I already had. It actually has Alexa so I had to move my other device to a different room. When you tell Alexa to turn up the volume, it only goes up one notch at a time so you may have to tell her several times to turn up the volume in order to get it where you need it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty Good Sound Bar

    Posted
    DJB2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I don't hear the bass that the display unit had, maybe because my tv doesn't have the ARC HDMI slot, so I'm connected with HDMI 1 and Optical cable (otherwise I'd give 5 stars). I've seen other reviews complaining about difficulties with hooking the sound bar up, I had no issues at all, it was very easy. No problems with Alexa either, which some have had negative feedback with.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Sound

    Posted
    hasman69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Went into BestBuy to buy a 4K TV. Didn't consider the fact that I will need a soundbar too so they had this one as an open box. Tried the demo in store and liked it so got it. Went home and hooked it up. Sounded good for movies but ok for TV dialogues but the open box was defective as the sound kept cutting off every few minutes so exchanged it and went with a different one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great sound, hinky setup

    Posted
    Greatbag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The directions don't make it easy to hook up multiple components. The first component automatically hooks up. There is a input for the fire stick. In order to get sound from fire stick, you have to hold the TV button down until it connects. Not intuitive. But the sound makes it worth while. I no longer have problems hearing people talking due to the background music overbearing the total sound.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Sound Bar!

    Posted
    RichZ34
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The sound quality is good for a sound bar. I would give it 5 stars but the Alexa function is kinda hit or miss. I have an Amazon Echo for in the kitchen and the sound bar Alexa doesn’t talk but the one in the kitchen does. I’m not sure if it’s me not using the bar correctly but that’s what’s currently going on. The subwoofer is nice and deep, never “boomy.”

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Alexa needs improvement

    Posted
    Zecapagodeiro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very good sound quality and easy to install. I also like the fact that it lets you add an Amazon stick (Roku stick won't fit as power cord is on the wrong side). Does not yet work as a normal Alexa (This one can't handle routines) so I am hoping they improve it and update the software soon so that it can work exactly like a normal Alexa would work.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Sound, limited Software

    Posted
    Emil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This sound bar is pretty nice for his price. However the Alexa software integrated in the Bar is very limited. From the unboxing until Spotify started to work i was sitting for hours and debugging online why this thing is not working... After about a week Spotify finally connected by himself. Product support didnt answer my emails untill now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, Quality

    Posted
    GMTZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a nice system. Very loud and clear. The bass is awesome. The only issue is the feature Alexa seems to get disconnected often but it may be a WiFi issue. Also, after a while of not using the volume/controls...it turns off by itself. Overall, it's a good surround system. I'm enjoying it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Soundbar with Alexa Capability

    Posted
    gtch555
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this product because of Alexa functionality. It was very easy to setup using the Polk Audio smart phone app. Although it works really well as a soundbar, some of the fully integrated Alexa features do not work as expected. I'm certain that Amazon will continue to refine these features over time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great soundbar system for mancave

    Posted
    BobbyW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this sound bar system days before Christmas. I wanted to improve the sound in the mancave for the holidays. Awesome sound for the price and built in Alexa is great addition. Installation instructions were easy to follow. Had sound bar installed and was enjoying benefits of great sound within 20 minutes.

    I would recommend this to a friend