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Polk Audio - Omni 3.1-Channel Wireless Multi Room Soundbar and Subwoofer - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 402 reviews

79%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 402 Reviews
  • Rating: 3 out of 5 stars

    Great sound, but...

    Posted
    EMoney

    This was a tough review. On one hand, the sound is good/great. On the other, the features and styling are less than to be desired. First, the sound. In terms of power, 350 watts is more than I need (I live in an apartment with poor soundproofing). I suspect that it would be plenty for most smaller homes as well. The bar is fantastic with movies. Well balanced treble, mid-range and bass, with plenty of room to play with the dynamics. I love the Voice Adjust feature. Music does not fare as well, but isn't terrible either (I'd expect a little degradation using wireless). The mid-range can get muddled in "music" mode and there isn't as much power. I tend to keep the bar in "movie" mode when playing music, as it ups the treble, making the presentation brighter while not muddling the mid-range (particularly useful if you listen to jazz or classical). That being said, unless you are an audiophile, you probably won't have an issue here. Once we leave the realm of sound, things fall apart quickly. The app is lousy, and it can be difficult to set up (it took me a bit). I initially had connectivity issues with the subwoofer, but I think I've been able to resolve them. The included bluetooth adapter is horrendous. I get more snaps, crackles, and pops than a bowl of Rice Krispies (if I get any sound at all). I was, however, able to solve this issue by using a HomeSpot NFC-enabled bluetooth reciever that I happened to have lying around. Works like a charm. If you do go this route, the power supply for the bluetooth receiver must be plugged into an outlet. I tried plugging it directly into the sound bar via USB, and I got a constant high-pitched noise in the background. I should also caution that the optical cable is junk too. Thankfully I had a spare hanging around. I suspect the remote will fail in short order, so hopefully my LG remote can be programmed to handle things. Like sound, looks are a subjective thing. I'm not a huge fan of the design, nor the charcoal color (I'd prefer black). It's just not that refined (but tolerable). I do, however, appreciate the low profile, which does not block the remote sensor for the TV (LG OLED B7A) and fits on my console with the TV nicely. It's clear that Polk went for sound quality at the expense of other elements. It definitely shows. I'm not sure if it should be priced at $699, but if you can get this on sale, or perhaps open box (like me), go for it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    JUST SAY NO!

    Posted
    Morgs
    • My Best Buy® Elite MemberElite Member

    This sound bar and its software resulted in almost 4 hrs of my life gone forever with nothing to show for it! Returned it today and went with my first inclination- a comparable Bose system. I never got the Bluetooth adapter to pair up, so can’t say anything other than that on BT. As far as operablility with WiFi it took rebooting my WiFi and the unit about 4 times before I finally got it on my network. The software updates took quite some time and afterwards, there was no option to play my music like the YouTube video from the company showed in their online tutorial. That was the final straw for me, however a friend of my mine who was visiting decided she was going to fix it. SHe spent yet another hour on the phone with their tech help, who swore there was something wrong with my network or router (there isn’t) after she ‘fixed it’ the sound cut out and the lights on the sound bar would cycle between wifi pulse (aquiring signal) to flashing (trying to connect) to steady (on the network) and during that whole process the sound through the optical cable (while watching sports center) would cut out. I unplugged it, put it back in the box and promptly returned it. I had several friends who swore their Polk products were great, but honestly I found my LG 55” OLED (last year’s model) internal sound to be better than what came out of this WHEN it worked, so honestly even without the connecting issues, I would have probably returned it. Your mileage may vary. Cheers

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very happy once I figured it all out

    Posted
    Twistedwrister
    • My Best Buy® MemberMember

    If you are looking for simply a loud system, this is not the right one for you--don't expect to crank it and get good performance. That said, this is a great system for watching movies and listening to music (at a reasonable level) if you also buy the rear speakers. On a side note, I almost returned the SB1+ soundbar when I first heard it before the rear speakers arrived and got to play with everything together. This system will easily fill a large room with classic, warm Polk Audio goodness. I did have to call Polk customer support to the understand how the rear speakers work with the soundbar, and the short of it is once you pair them to the soundbar you can't control them with the app any longer without going through the arduous setup process as they drop from your Wi-Fi network and connect directly to the soundbar. Personally, I think this is okay because I push all my music through Apple TV or a streaming service through TV anyway. I would buy this again for sure. I was attracted by the VoiceAdjust feature, which actually does what is claims to do, and then the system just grew on me. Last tip: turn the VoiceAdjust down when you don't need it because it does mess with the overall mix. Good features. Good sound. Good price (when on sale). There's just a bit of a learning curve.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good sound bar

    Posted
    George2319
    • My Best Buy® Elite MemberElite Member

    First, I originally purchased the Samsung j7500/za and posted a good review. Unfortunatly after two weeks, the sub went out, too bad. My B.B. did not have another one, so the rep. showed me this Polk. It was on sale for $550. This was a jump in price, but he told me they added Bluetooth and you could add speakers later. I was skeptical about the bluetooth "adaptor", but have had the unit4 days now and everything works great. I do agree that music sounds better through playfi, but I also like not depending solely on my wifi network, and I enjoy free Spotify and the Bluetooth allows me to do that. Polk did themselves a favor and threw this adaptor in and repackaged it as "sb1 Plus" I am very skeptical of syncing other speakers to create the 5.1 like the other reviewer has pointed out issues, but for now this will work and hopefully they will upgrade software to catch up to Sonos. For the life of me I cannot figure out why only one company in the world can figure out how to do networking correctly, but then again that's why they can charge over twice as much for lesser speakers. Overall, very satisfied with the sound and extra capability of this Polk and I really like the voice control, it works really well. I would really give this 4 and a half stars right now.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Full of defects!

    Posted
    glox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Speaker is constantly making popping noises. This shows the low quality of the components inside this speaker. A lot of us are reporting this problem and Polk isn't responding to our emails. Unreliable wireless surround. This product is being advertised as wireless surround with the addition of 2 S2 speakers. This never works, software is almost always unable to find the rear speakers and if they ever connect to the bar (rarely), there is a significant delay between the front and rear speakers. The Omni idea sounded great, being able to connect all your speakers in the house as one system, but this was poorly executed and software is full of bugs, not entirely their fault since they are using DTS's software, but at the high price these speakers are being offered, they should stand behind their products a little better. This was my first time trying out Polk products and most likely will be the last one, very disappointed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sound bar

    Posted
    2Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First, I originally purchased the Polk MAGNIFI MINI SOUND BAR and posted a good review. Unfortunatly after two weeks, the sub went out, too bad. My B.B. did not have another one, so the rep. showed me this Polk. It was on sale for $350. This was a jump in price, but he told me they added Bluetooth and you could add speakers later. I was skeptical about the bluetooth "adaptor", but have had the unit4 days now and everything works great. I do agree that music sounds better through playfi, but I also like not depending solely on my wifi network, and I enjoy free Spotify and the Bluetooth allows me to do that. Polk did themselves a favor and threw this adaptor in and repackaged it as "sb1 Plus" I am very skeptical of syncing other speakers to create the 5.1 like the other reviewer has pointed out issues, but for now this will work and hopefully they will upgrade software to catch up to Sonos. For the life of me I cannot figure out why only one company in the world can figure out how to do networking correctly, but then again that's why they can charge over twice as much for lesser speakers. Overall, very satisfied with the sound and extra capability of this Polk and I really like the voice control, it works really well. I would really give this 4 and a half stars right now.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Loved It - Now Not So Much

    Posted
    danajajo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this in late January to replace an older Samsung Soundbar and at first loved it. We use it primarily for tv and movies and like the dedicated center channel control for voice clarity. The speaker was fine for a little more than a month, but has begun to make cracking and popping noises. I had read many, many reviews both here and on other sites before purchasing this unit, and had seen a few reviews noting the same issue, but purchased this unit because of the overall high rating and positive reviews. At this point, we have disconnected it because the popping and cracking noises are so annoying that we'd rather watch a movie or tv show with just the tv speaker sound. Unfortunately, the problem began after the return period had lapsed or I would have brought it back. I have not yet spoken to Polk to see if the problem can be fixed. If the issue can be solved, I'd rate this product 4 stars, but right now it's only 1 star.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed with this soundbar!

    Posted
    MusicLover124
    • My Best Buy® MemberMember

    I do not like this soundbar. Setting it up was difficult. I had to download the Polk Omni and the Polk Utility app on my iPhone to set up the soundbar. Both of those apps are confusing. I had to connect the soundbar to my WiFi network which I don't need. I am only using this soundbar on my Samsung television. The volume on this soundbar fluctuates while watching almost every channel. The sound goes in and out, the volume level increases and decreases and the subwoofer is the same way. The sound is also often muffled. I tried adjusting every sound/audio setting on both my television and the soundbar but nothing helped. It is connected to my television with an optical audio cable. There is no HDMI ARC output on this soundbar. The Magnolia salesperson recommended this item but I am not sure why. I would never have paid the full price of $700 and I also think it was overpriced at the sale price of $350. I am going to be returning it and buying another brand soundbar.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent sound bar!

    Posted
    Joester2007
    • Verified PurchaserVerified Purchase

    I love this sound bar. Lots of power booming Bass. I have a Denon receiver 5.1 surround sound Polk Audio Tower speakers and Polk rear speakers and Center Channel and it sounds great. This Soundbar will replace all of that. I plan on purchasing the back channel speakers that is sold separately. And it has a quick response wireless subwoofer so I imagine the back 2 channels will work as well wirelessly. The only thing that drives me nuts about this system is it comes with a little tiny itty-bitty remote control that seems to have a hard time communicating with the sound bar. There are instructions to set up and use your current TV remote control but for some reason my Sony TV remote will not program to it. Other than that I would make this purchase again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Happy Camper

    Posted
    DocRon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I researched several Samsung bars, LG bars and others before buying this one. As a matter of fact I was about to purchase a Samsung bar that was a little cheaper when the sales rep demo-ed this one and immediately I was sold. At first the voice channel was too loud when I set it up and I had to go back to the store for advice. Now all is well. A few things I don't like are (1) A download had to happen right out the box to update firmware. (2) It's a little complicated programming the sound bar to work with your TV remote, Streaming devices via bluetooth and internet. (3) I can't seem to get the sound bar to change the volume if I am watching something on Netflix or Roku. It works fine if I am watching TV - volume, mute, and power respond. The quality of the sound from this bar and the woofer are better than anything I heard before. The fact that the sub and voices have their own volume is a definite plus. The sub also has a volume knob on it to get even louder. My neighbors are going to hate my movie nights now.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad product

    Posted
    frequentshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    They system worked great for 2 weeks and then the volume was increased and decreased while watching TV. The volume was not due to the enhanced vocal as a benefit of the soundbar option--this is a ridiculous loud and soft back and forth volume issue all on its own. Also, I bought the 2 additional speakers to get the surround sound I wanted, however the Polk app was terrible. The speakers worked the first time but you have to re-connect EVERY TIME you went on, update the software (already did) but keeps telling you to do it. I live in a house where wifi isnt an issue and I have a google wifi boost as well that sits next to the unit. Very disappointed, especially the bad app,, NEVER buying Polk product again. If you sell a feature--make sure the App is good uuugggh. waste to time , returned it of course.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Audio for Dialogue

    Posted
    ICKC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this simply from the reviews about having the ability to independently turn up the center speaker devoted for dialogue sound since I generally have trouble hearing that during loud scenarios. I must say, it works awesome and don't miss a word. The wireless sub has worked just fine is not overwhelming or annoyingly loud with no obnoxious rattling. The remote is a standard remote with nothing fancy. I do have two issues though one of which I will be making a call to Polk to see if there is a solution. First Issue: I wish the increments in volume were a little better, I feel at times it is either too loud or too low. Second Issue: The soundbar has a cracking/popping sound that appears sporadically. Not sure what triggers it, but it is annoying and I hope it is a defect in the speaker that can be fixed/replaced. Overall, other than the second issue I am satisfied with the sound quality and clarity.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good sound be difficult to use

    Posted
    Dennis
    • My Best Buy® MemberMember

    We purchased this sound bar and 2 satellite speakers 3 months ago. After spending quite a bit of time getting it set up I'm still having difficulty understanding it. Recently the remote control became flaky so when we pushed the down button the sound bar automatically goes to maximum volume. We then have to turn the volume down directly on the sound bar. We contacted tech support, who were very condescending, who said they would send out a new remote. Two weeks have gone by and no new remote. I did set up the satellite speakers for surround sound then decided to disconnect them to place them in other parts of our home. There are no instructions on how to unpair them as surround sound speakers which I finally was able to do by unplugging all the components and reinstalling everything. Tech support hours are limited and email responses just say to contact tech support during their support hours.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    SamMax
    • My Best Buy® Elite MemberElite Member

    The sound was okay, but the bluetooth is weak, at best, and wifi is a joke. It will not stay connected even when the device is within 2 feet of the soundbar. Programming another remote to work with it was a horrible experience - first the included documentation is useless and doesn't instruct you on how to do anything. I finally found instructional videos on the Polk website which seemed to work great. However, as soon as I shut the power off, the programming went away. I had to re-program the remote every time I turned the stupid thing on. The almost gave two stars instead of one because the soundbar does put out decent sound, but overall the thing is such a pain in the neck it really only deserves one!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great if you only want to watch shows

    Posted
    KSmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Polk has been around for a long time. I figured they are well known and a long standing audio company. I installed the sound bar and sub and found that the voice adjust was kind of a pain to constantly adjust and it seemed to really just crank up the treble. I didn't care for that very much but it wasn't enough to have be return the soundbar. What made me return the soundbar was I went to turn it on one day and it wouldn't power up. I checked the plug and power cable, everything was connected fine. I decided that I was taking it back after that. I took everything off the wall and plugged it in one more time to find this time it powered up. I know you may be thinking something was wrong with your other plug... there isn't it was on a power strip and everything else worked fine. I returned the Polk and went with a Sony this time.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointing

    Posted
    Arojas1225
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Seemed like a good deal price was very descent however you do get what you pay for. Connectiveity for my phone to stream music was horrible had to reinstall it twice. Once I finally got it to work the sound was very poor. Very bass heavy and vocals had a poor mono sound to them. Seemed as if the twitter in it had busted. Also, the volume was so low, my iPhone compared to it, seemed louder. The plus side is it provides excellent movie surround sound for its price. The voices would come out crisp and clear unlike when you stream music. But again volume is very low even if you modify the settings you still will not get descent volume.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great soundbar for movies and music

    Posted
    Reviewer1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Did a lot of research on consumer electronics review sites and this one was highly regarded. Have had good experiences with other Polk products in the past so I took a chance. Very happy with this purchase. Being able to control voice, bass and overall volume independently is a nice feature. The bass can be overwhelming so being able to fine tune is good. Only downside is the Bluetooth connection was an add on from the previous model and is an external device plugged into the 1/4" jack. This would only be annoying if you want to plug something else into that as this soundbar does lack in the audio jack category. All in all the sound is balanced, movies and tv/sports sound fantastic, and streaming music from my phone works great. A perfect choice if you're looking for a simple solution for a well rounded living room speaker setup.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dont buy before reading

    Posted
    Dirk
    • My Best Buy® Elite MemberElite Member

    Was talked into this system from workers at Best Buy, but wasn't really looking at spending that kind of money. The system sounded great. When I started using it, i soon found out the woofer is too strong, even at the lowest setting it was overpowering. The remote was cheesy and the button wore out after about 6 months. Had problems with it freezing and just one continuous sound, very annoying. I called and talked with someone from Polk, but it sounded like they were in their kitchen, and they weren't any help to fix the system. I finally stopped using it and am going to buy a much cheaper unit that my friend bought at Best Buy. Very disappointed, and wasted my money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Soundbar, but no surround sound

    Posted
    ColoradoBV7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The main sound bar is great. I like the fact you can change the settings to hear voices better. Unfortunately I also bought the two back speakers to get the surround sound experience. I couldn't figure out how to get them connected to each other and had to call the customer service line. They told me that they were working on the software app now and that currently you could not have the back speakers connected to the sound bar. Hey were hoping to launch it at the end of this month, which usually means in the next 3 months. If this works in the near future I will certainly re-review this product. For now two stars...

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Product and Poor Service

    Posted
    JohnB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went into Best Buy to purchase a second soundbar. I had previously purchased the Polk 3.1 which included the 3 HDMI ports using the ARC for returns. Without realizing it, the sales person threw this one into the purchase saying it was better. Well, It's not. The audio is hit or miss on it's return from the required to be purchased fiber optic cable. Other devices struggle to communicate with the bar. The sound, volume control, nothing seems to be what you would expect. Now I know why the Best Buy person was really pushing the you can bring it back in 30 days no questions asked. My advice is to "RUN" very fast way from this item.

    No, I would not recommend this to a friend