Customer Ratings & Reviews

The main sound bar is great. I like the fact you can change the settings to hear voices better. Unfortunately I also bought the two back speakers to get the surround sound experience. I couldn't figure out how to get them connected to each other and had to call the customer service line. They told me that they were working on the software app now and that currently you could not have the back speakers connected to the sound bar. Hey were hoping to launch it at the end of this month, which usually means in the next 3 months. If this works in the near future I will certainly re-review this product. For now two stars...

It sounded amazing. Pairing this with their wireless speakers. But sadly I spent the majority of my time trying to get it to pair. It would every once in a while only to unpair a few days later and then it just repeated the problem. Tried all of the “support help” to no avail. Do yourself a favor and try something else

Bought this last year and have enjoyed using it, when I could. Firstly has to be used only with its own app. Cannot be used directly via Bluetooth. Then the connectivity to WiFi is a humungous task. Changed this because the woofer just wouldn’t work or get synchronized with the soundbar, after a year and bought a beautiful Bose soundbar

This unit did not perform as I was told. We have to unplug and plug it back in every couple of days, because the connection goes bad. It is not the TV, because our previous surround sound system had and still has no issues. We purchased this one because of it's advertised ability to bring the voices out more clearly. It will not plug into anything but an optical port, and my TV does not have one. It came with white/red/yellow cable, but they do not work no matter how I connect them. I had to run it through the cable box, which means it will not work if I am watching a movie on NetFlix. For the price paid, this piece of equipment should have come with an HDMI connection, but does not.

Not bad. Purchased for the voice control since I don't hear great. Probably better than most, but at that price point I certainly expected better. Also sound max's out watching a movie. If I wanted to crank some music doesn't seem to have a blasting level, but loud enough for an movie or TV....I do have an open living room and high ceilings. Best Buy rep was clueless when I pointed it out in the store after the purchase and he thought there was a control volume on it. Would return, but it is already mounted. Recommended -No not at $400-$600 for a soundbar

First thing that happened was the remote didn't work. So we got it replaced. Then when we had it for a few days and did all we could to get good sound we gave up and returned it. For a system that is originally $700 ( we paid $350) we we're very disappointed. We ended up getting a different brand and cheaper and our new one sounds awesome.

No HDMI connection, which I found disappointing considering the price. The sound bar and woofer do provide good sound quality, the only downside is you have to use the controller that came with it to adjust the volume.

I went into Best Buy to purchase a second soundbar. I had previously purchased the Polk 3.1 which included the 3 HDMI ports using the ARC for returns. Without realizing it, the sales person threw this one into the purchase saying it was better. Well, It's not. The audio is hit or miss on it's return from the required to be purchased fiber optic cable. Other devices struggle to communicate with the bar. The sound, volume control, nothing seems to be what you would expect. Now I know why the Best Buy person was really pushing the you can bring it back in 30 days no questions asked. My advice is to "RUN" very fast way from this item.

In a nutshell I was very displeased with this product. No HDMI , no manual , the difficult to use remote is something akin to a cracker Jack box prize and the sound is muddled and at best...weak. The bar and the woofer never seem to be in sync or on the same page. The woofer has no punch...it just seems to kind of drone along without any rhyme or reason. Obviously I returned this item. Might I suggest the Sony HTZ9F. So far it has been utterly fantastic and does our LG65B7 some justice. The sale price for the Polk was fantastic but the product in my opinion doesn't even justify the sale price.

Sounded great when not making popping noises. Bought it for the center channel control. Couldn't enjoy because it would pop all the time. That we had a bad one and exchanged for a second one. Did the same thing. Returned it and bought a Bose.

Sound was only fair, and the control is absolutely is extremely poor in that it is too small and requires the operator to be a marksman in order to execute a function. The precise requirement for hitting the "target" was most annoying when needing to quickly mute the TV. Also the manual is dinky and worthless: better ones come with a flashlight. Everything was returned for SONOS

Has great sound BUT speaker keep making popping noise. This is due to poor quality parts. either the speakers or the amplifier. Bought first one and thought we got a bad one. Exchanged it and same issue. Took it back and replaced it with another brand.

Like the sound when the speakers didn't pop. Took it back and got another one. Same problem. Took that back and bought a Bose.

2nd polk bar we have had and are experiencing problems right off the get-go. Having Geek Squad out today to assist in finding out the issue. Not very happy with the item.

Seemed like a good sale price value. However, not worth the discounted price.

For the price I thought it would be a better sound no bass and muffled voice.

This sound bar was so bad I returned it three times.

We purchased this sound bar and 2 satellite speakers 3 months ago. After spending quite a bit of time getting it set up I'm still having difficulty understanding it. Recently the remote control became flaky so when we pushed the down button the sound bar automatically goes to maximum volume. We then have to turn the volume down directly on the sound bar. We contacted tech support, who were very condescending, who said they would send out a new remote. Two weeks have gone by and no new remote. I did set up the satellite speakers for surround sound then decided to disconnect them to place them in other parts of our home. There are no instructions on how to unpair them as surround sound speakers which I finally was able to do by unplugging all the components and reinstalling everything. Tech support hours are limited and email responses just say to contact tech support during their support hours.

I love the sound quality but the set up for omni sb2 is bad. Keeps disconnecting as a music group so I have to keep connecting them if I want to listen to music. Connecting them is such a hassle because it does not find the speakers. When you try to do surround sound I only got it to work once and after that I could never get them to connect. I have tried different ways but cannot get them to work. I will most likely return this item for this issue.

I do not like this soundbar. Setting it up was difficult. I had to download the Polk Omni and the Polk Utility app on my iPhone to set up the soundbar. Both of those apps are confusing. I had to connect the soundbar to my WiFi network which I don't need. I am only using this soundbar on my Samsung television. The volume on this soundbar fluctuates while watching almost every channel. The sound goes in and out, the volume level increases and decreases and the subwoofer is the same way. The sound is also often muffled. I tried adjusting every sound/audio setting on both my television and the soundbar but nothing helped. It is connected to my television with an optical audio cable. There is no HDMI ARC output on this soundbar. The Magnolia salesperson recommended this item but I am not sure why. I would never have paid the full price of $700 and I also think it was overpriced at the sale price of $350. I am going to be returning it and buying another brand soundbar.