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Customer reviews

Rating 3.9 out of 5 stars with 76 reviews

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    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

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    Rating 3.6 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-76 of 76 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Crisp Clean Clear Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC works great. Sound is very crisp and clear. I did find the touch controls a bit out of sync with my phone when trying to adjust volume. I use the voice command option more so and find it works real well. The EQ is very basic-3 Choices (Bass Flat Bright) which I always use the bass option for more warmth. I do feel The EQ should be on the opening page of the app as this will be the most used option. Instead I had to poke around and found it under general settings. A short cut would be a better designed app. I did like when I was alerted to a available update, I just needed to have the buds next to my phone to start a wireless update. I giving 5 stars mainly for the quality sound of these buds. In fact when making calls I have been told how clear I sound. Connectivity also surprised me when the phone automatically asked me to pair without me initiating anything due to the app recognized the buds even before pairing. Whether streaming music or making calls I feel these are a winner for the most part!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic gets blocks by conferencing systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone will not work on conference calls through Bluetooth. This includes google meet, zoom, and Microsoft teams. I have uninstalled and reinstalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Robertl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life didn't last very long , the ear fittings were uncomfortable

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    I really like these but............

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had similar headsets in the past that would never stay in my ear with the slightest movement, but not these, I can almost do a front flip, and these wouldn't fall out of my ear! I was anxious to try these out with reading about them previously, I figured I was going to get back to the gym and needed something for my workouts. They are so unbelievably easy to pair with your phone! As soon as I took them out the box and turn them on, they immediately pair with my phone. It's possible that that happens so easily, because I already had one the other products already paired. Try them on though, was really unexpected on how good it felt in my ears. The first thing I wanted to do, was listen to music to see how I was sound. I was a little disappointed in how low the music was when I had it on the highest setting. I was really hoping for it to be much louder, because sometime to gym has a lot of people there, and I would like to drown them out and concentrate on working out. I did however really like the sound overall. The base of the highs was pretty clear for such a small device, I just wish that it was a little bit louder. I also like the fact that you could barely hear anything what's the security in your ear. Hey my hope is that the add a few more features to the app to adjust the sound quality, but it does sound really good overall. I also got to call and speak with a few people who hurt me very clearly, as I heard them clearly as well. I really think with a few tweaks, these could be perfect!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Well Made. Nice in-ear headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to be honest and say that I had never heard of these headphones before. And I am always on the lookout for new products, especially w/ in ear headphones due to the simple fact that I must have the oddest shaped ears that God made. I have tried NUMEROUS companies to find that “perfect, right pair” and I must say I was pleasantly surprised by the Poly Voyager Free 60 wireless in ear headphones, but they still do what all others do, they hurt my ear canal to the point I can’t wear them for long periods of time. Granted, these were up there w/ the other top brands that I have tried, not the best but still not bad. I love the look of these and I think the design that Poly has that they are on to something as far as the build and design of these are. They are beautiful to look at and they are very lightweight, which, I think is my overall problem. My ear canal is not that big and THANKFULLY they include three different sizes (small, medium, and large) ear tips that are simple to put on the headphone and remove. I started out w/ the small and wore them while exercising (walking) and I made it through an hour long walk w/out the pain and I must say they didn’t move or fall out as some other brands have. The next day I did the same exact exercise and route w/ the medium and had the same results. The 3rd day I used the large and about 30 minutes in I had to remove the headphones, I couldn’t take the pain. So I have settle on the medium as they did feel the most comfortable. As far as setup and connectivity was concerned these were very easy to pair w/ my cell phone and pad. They are simple to charge and use. I love the design, the weight, they are very nice looking to wear. They are a well made pair of headphones. The reason for the 4 stars is the same for most of the others is I am still searching for that “perfect” pair. However, if you have “normal ears” then I would recommend these Poly Voyage 60 in-ear headphones.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound, poor mic, poor product……………………………………..

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Buds With A Great Fit!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have the easiest time finding earbuds that fit my ears even with different size tips, but these were great right out of the box. They fit well without slipping and the sound is wonderful. There's an app for them to let you customize the experience and I really like that. The only thing I wish these had is the ability to work with Google or Bixby. I tried everything I could think of and could not get them to work with them. I also had issues initially keeping them paired to my phone for some reason. They keept unparing and I had to pair them again, which was easy enough but I don't know why the problem happened to start with. The case could be a little smaller to fit better in a pocket compared to other units but they make up for it with the sound and ease of use. There was some issue with call quality, but I believe this was due to where I was at the time I got the calls and not the buds themselves. I live in a smaller area where call quality isn't that good sometimes. I think these are great earbuds. I now use them in addition to my other ones. I use these at home when I'm working so I can listen to music and not disturb the rest of the house. It makes my workday a whole lot better.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect for work and play

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third set of Poly headsets but my first that were not over the ear. When I saw these, I jumped at the opportunity to give them a try. The setup is simple and the Poly App is pretty simple to customize the sound, notifications and ANC. Once setup on my phone, I linked it to my Mac Mini and my Windows 11 work PC. Setup on all 3 was a breeze and I immediately started using them together to test how this headset would work, and it performed perfectly. My only complaint is that there is no way to skip tracks on the buds. You can adjust the volume, which is great, but not having the ability to switch tracks is kind of lame. The sound is terrific, I hear all the notes I should without distortion. The noise cancelling works very well. I am grounded after surgery so I tested these at home, but I look forward to using these on my next trip. I like the in ear audio messages when I am getting a call, especially handy when the phone rings and I am in another room. The battery life has been outstanding so far as well. This is a really great headset that will serve me really well when I return to my office in a few weeks.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Very nice high end ear buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging is great, you get 3 size rubber ear pieces for different size ears. The Poly - formerly Plantronics - Voyager Free 60 True Wireless Earbuds with Active Noise Canceling lock into your ear very well, these are on par with the best earbuds I have used. Playing music - the voyager free 60 play music with outstanding sound quality, I love the bass these have, the base is perfect, as also the rest of the audio spectrum. Noise cancellation while listening to music is great. Phone calls - I can hear the other person just fine BUT the other person hears all the background noise, and this is one reason why the 4 stars. The buttons on the earpieces work great BUT the volume slider stoped working for me. I love the control of the volume slider, maybe a future update will fix it, it’s really not a huge deal breaker, but it is one. The charging case is great and functions perfectly, you put the headsets in the case and it charges the earbuds. After using many earbuds these are one of the best I have used, even with the 2 flaws I have. They stay in my ear as many others fall out randomly.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product that is perhaps a bit overpriced. Plantronics have a good reputation and for the right reasons. Quickly: the set is well made and the tips have some choices. For me, the ear bud feels a tad too heavy and honestly, the fitting could be a bit more snug. I have tried the different tips and will stick with the above thought. ANC performance is okay. Not bad but not flawless. The phone conversations had some hiccups when it came to the microphone performance. But then again I was testing it with some heavy background noise and the microphone acted a bit confused at times. Music performance is nice. Thje app is there and is quite seamless but the equalizer performance right off the bat was soothing enough. If someone is too busy to use the app, you don’t have to all the time. It will receive firmware updates and you can sync it whenever you need to. Battery performance is decent. I think 5.5 hours is the optimum time for each bud and the charger holds enough charge to rejuvenate the buds twice.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good, but not great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are quite a few things I like about these earbuds, but also some things I don’t. For the price and coming from Polycom/Plantronics (now HP), I had higher expectations for them. Still, even with the caveats, these will be the new earbuds that I use daily for remote work via my laptop and also with my personal phone. The charging case is a little bigger than many other earbuds I’ve seen, but I actually like that. It sits nice and flat on the desk and the earbuds are really easy to take out and also get snapped back in (magnetically) to charge. With many other earbud case designs, I find myself fumbling too much with them. Not with these, however. I also like the noise cancellation feature. In the summertime, I have air conditioning and fan noise in my office that can get a little annoying when listening to calls. The ANC on these earbuds works perfectly to knock that noise level down. I’ve not used them when traveling yet, so other noises may be handled differently. Another feature I like is I can have them connected to both my work laptop and my personal phone at the same time. Before, I had two different sets of earbuds for this. Now I can hang up or even just mute while on a Teams call and take a call on my phone if I need to. This usually works very well, although a couple of times something happened to make the earbuds think I may have still had a call on hold or something. Even though I had hung up my phone call and was back only on the Teams meeting, the earbuds would beep every few seconds like it was reminding me about the other call. I had to turn off the earbuds (put them in the case and shut the lid), and then put them back on to clear the problem. The microphone quality seems to be good, but not great. People I regularly talk to on Teams say I sounded about like usual, but maybe a little quieter. With the multiple mics and ANC I guess I expected them to hear a noticeable improvement. They said I sounded fine, though, so that’s the important thing. A feature I ended up disabling was the slide touch functions. I found it was too easy to accidentally hang up, mute, or otherwise do something I didn’t want. I guess I tend to re-adjust them in my ears a lot, and that’s when problems would happen. The good news, though, is I was able to disable that feature via the Poly Lens app. Now, I’m perfectly happy and I can still use the actual push button that’s on them, if needed. I also had some initial problems getting the earbuds to work correctly on my work laptop with Teams. I could hear people through them just fine, but the microphone wouldn’t work. I tried a bunch of different things and even opened a case with Poly about it, but after a weekend of sitting idle they suddenly started working correctly. There may have been an automated update or something to my laptop, but it’s still a mystery what exactly fixed it. At any rate, they’re working fine now. As I said at the beginning, these are my new go-to earbuds for daily use so I’m happy. I just had higher expectations for them working quickly out of the box and having a microphone that sounded much better than my previous earbuds.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid ear buds with a few issues

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a few pair of ear buds from different brands. While I wouldn't proclaim to be an ear bud expert, I do have a little bit of experience with these products. To start, I was a little suspicious of these ear buds. I wouldn't say the case is the biggest of ear buds that I've tried out, but it's definitely the least appealing. Appearance isn't everything (in fact, it really shouldn't be that important) but they say you only have one chance to make a first impression. I also don't like the small charging cord included with the Voyager Free 60s. To be clear, I know this is a trend with some of these ear buds, but I don't like it at all. Now, once I got to actually set up the headphones, I got a little excited based upon ease of set-up. I tested these on my Google Pixel Pro 7 and they connected just by holding the case near the phone. Easy. Another thing I'm not a fan of with the Voyager Free 60 is the controls. I spent far too long trying to turn on the ANC. The controls seem too complex and inconsistent in comparison to some other products. I also wish the ear buds gave you some audio queue that you activated the ANC. Once I got it activated, the sound...super solid, the Voyager Free 60 ear buds have a little extra punch in the sound when it comes to bass, which is great. However I also occasionally feel like the sound kind of drops out just slightly. I wondered if this was just the streaming service, phone, or my internet, but when I switched to a different set of ear buds, I didn't notice the drop out. Passively listening I didn't notice the drop out at all, so it may not be as big of a deal, but the fact that I did notice it kind of bothered me. It didn't consistently do this, but on occasion I notice it. Call quality was ok. In ideal situations they worked fine. However, tilted the side or laying down the audio got "staticky" per the person I was talking to, and at one point they didn't even hear me talking. With extra effort they heard me fine, but overall it doesn't make for the best calls. Overall for listening to music the Voyager Free 60 ear buds are solid. There are opportunities for improvement, but I do appreciate the bass. For making calls however, if you're not in an ideal situation you may run into issues. That in combination with the controls knock these ear buds a few points down for me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! Balance bass and treble! Noise cancellation works well on air plane

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Good ear buds.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked these up to replace an older set of a name brand that have become difficult to work with (inconsistent pairing, battery life questionable) and these checked all the right boxes. Active noise canceling, seamless call transition, and control of streaming music from the earbuds themselves, and wireless charging. The price is competative with other premium level headphones. This brand name did not jump out at me initially, but a brief bit of research is this is the playtronics company that through mergers with polycom and acquisitions into HP's portfolio is now known a poly. All 3 of these brands I am very familiar with and have a very good history for me. Once i knew this I felt more at ease acquiring these. Fit and comfort: these feel good to the touch, not slick and fit well into place. There are several tips you can use, the default ones did fine for me. They are secure and easy to handle, and do not fall out for me like some others. I like the design with the barb because it makes it easy to grip. Also it keeps the mic pointed right towards my mouth but keeps it close to jawline also for clear sound. Specs say 3 mics per earbud, and they work well. Case and charging: the case has 3 light indicators of charge, and came charged in the package to use right away. They are able to use wireless charging, a nice feature that I can swap this with my phone on the charging pads without using cords. You can get a quick charge for an hour of use in like 15 minutes per descriptions by placing the buds into the case, but I have not needed to test if that is accurate, I use these generally only about 1 to 2 hours at a time at most. Battery life is good so far, but I have not just let them run out to test full duration. Or how many charges in the case total, but specs claim 15 hours total on full charge (case and buds) Controls: this is fairly interesting. The pause and play are two presses, answer call 1 press, hold for 3 seconds bluetooth, and 2 second hold is assistant (set to your favorite one I have 3 to choose from on my phone). These do have volume control by a swipe pad that with a bit of getting used to works well. These swipe buttons are customizable in the app. You can use either side to control things, which I like if I'm busy, it won't matter what hand I reach with to answer calls or turn down the volume. Sound: with active noise canceling in 2 modes standard and adaptive, and 3 equilizer settings (flat, bright, bass) the sound is really good. I wish there was a bit more customization, like an equalizer feature where you can set it up to your liking, but for most of my music and sound, the bass setting with adaptive anc was the best. Calls: answering and hanging up calls is easy, I can mute the calls also easily, though I don't much. The sound is clear and I have had no complaints from people on the other end. My final opinion is these are a strong good set of headphones. The controls (mainly the sound swipe) do take a minute to adapt to, at least vs other headphones for me that use tap and hold patters only. That being said I like the swiping feature for volume because it can't confuse it for button pushing that skip or pause on other headphones. I reccomend this and do give then 5 stars.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A gust of wind would knock them out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These rest, so loosely in my ears, even shaking my head would knock them out. Also, I tested the audio quality of the recordings and it was mediocre at best. 

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad noise cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is horrible on these. Other person can hear everything in the background

    No, I would not recommend this to a friend
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