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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.4 out of 5 stars with 280 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the cold water, easy-to-use bottom loading feature, and affordable price of the Bottom-Loading Bottled Water Dispenser. Many customers mentioned that the cold water is refreshing and the bottom loading feature makes it convenient to replace water bottles. Some customers also appreciate the temperature control feature that allows them to choose between hot and cold water. However, a few customers complained about the noise level and defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 280 reviews
  • Rated 5 out of 5 stars

    Money Saver!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent bottom water dispenser. I have watched some review videos on which one should I buy. I did not get disappointment with Primo Water. Really easy to install, and it isn't that big to take a lot of space. I should have done this long time ago finally no more recycle bottles of water all over the house. I am totally recommend this bottom water to anyone wants to save money on water 10-out-10.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Good Morning,
      Thank you for your kind words. We are very glad to hear that you are happy with your Primo water dispenser.
      Best Regards,
      José R.

  • Pros mentioned:
    Ease of use, Water temperature

    Rated 5 out of 5 stars

    I like it alot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really nice looking tower. Easy to load jugs and set up. Its quiet and dispenses cold and hot water.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      We are happy to hear about your good experience! Thanks for sharing :)

  • Pros mentioned:
    Bottom loading, Ease of use

    Rated 5 out of 5 stars

    Easy on your back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality Bottom loading water dispenser. Easy to use compare to a top load.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this water station to replace a defective brand from a big warehouse store. The previous ones heating and cooling would run more than I thought it should before failing. We have noticed the runs a fraction of the time and keeps the water hot & cold perfectly. We haven’t had it very long but it already performs much better than the last we owned.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dispenser! Not noisy like some complaints and my cold is cold and hot is hot! Would recommend this product!!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Water temperature

    Rated 5 out of 5 stars

    Good looking water dispenser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The primo water dispenser is very handy because I have cold or hot water in seconds. And looks very nice in my office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water temperature

    Rated 5 out of 5 stars

    Primo water dispenser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Cold water! extremely convenient how you put the water in through the bottom no more unnecessary spills.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean drinking water

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our public water contains … (well, eck!). Got a dispenser elsewhere and it lasted 6 months. Got this one at Best Buy an am still using it two years later. Very nice. Easy to load. Now I do not have to mop the floors after loading it.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    love the ice cold water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great purchase Ive made. the whole unite is great. great on the hot water n love the ice cold water. all the indication lights telling u if u out of water.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water temperature

    Rated 5 out of 5 stars

    Cold Water

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to load the five gallon jugs. Quiet running and keeps the water very cold

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water temperature

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, hot and cold always ready. I love that you just slide in the new bottle.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Greatttttttt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size! Has the option for hot water, cold water and room temperature water.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It’s good to use without lifting the bottle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As mentioned in the summary I think this is good water dispenser as we don’t have to lift the five gallons bottle to put on the top of the dispenser. It is also good for the safety if we have toddlers at home that dispensing buttons are on the top of the dispenser and out of their reach.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

  • Pros mentioned:
    Ease of use, Water temperature

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy way to change the water container. Cold and hot water in a push of a button

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great product and great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product to have. No more buying bottles of water or frequent trips to the store for water. easy to install and fits anywhere. i would have giving it a 5 star but there is one thing that could be better. The Cold water could/should be colder. otherwise this is good to have.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      We are happy to hear about your good experience! Thanks for sharing :)
      As for the cold water, we would love to help you with that. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. If your unit does not meet these standards, please contact us at 844-237-7466.

  • Pros mentioned:
    Ease of use, Water temperature

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to change out tanks and water temps are good.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Great water dispenser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this 2 months now. Much quieter pump than previous unit we had, good features, nice to be able to have room temp water as well as hot and cold. Runs the water bottle nearly dry instead of leaving several inches of water in bottom. So far so good.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Primo water dispenser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had the unit a little over a month. So far so good. It does run a lot and has a slight humming sound but not bad. I purchased the extra watt through Best Buy because some reviews were saying they lasted a little over a year. Time will tell but as for right now I love it.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for the kind words! We are so glad you are happy with your new Primo dispenser. It means a lot to us to hear from customers, like yourself!

  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Gremlin

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecology-minded people will love to have the convenience of hot and cold filtered water. Refilling a 5-gallon jug is easy (we do so at our nearest grocery store) for less than $2.00 and without the guilt of filling the ocean with plastic bottles.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what it says it is. I will agree that sometimes it can be loud when it's cooling water, but that doesn't bother us. It looks nice, I like the multiple temps available, and having the water underneath is great. the water comes out fast which is what we were looking for.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      We are happy to hear about your good experience! Thanks for sharing :)
      As for the noise, the hose may be vibrating against the bottle. Adjusting the bottle and hose generally fixes this issue.

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