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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.4 out of 5 stars with 280 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the cold water, easy-to-use bottom loading feature, and affordable price of the Bottom-Loading Bottled Water Dispenser. Many customers mentioned that the cold water is refreshing and the bottom loading feature makes it convenient to replace water bottles. Some customers also appreciate the temperature control feature that allows them to choose between hot and cold water. However, a few customers complained about the noise level and defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 280 reviews
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Great buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. Cold water is perfect. Haven’t really used the hot water. Works great for cold water.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for the kind words! We are so glad you are happy with your new Primo dispenser. It means a lot to us to hear from customers, like yourself!

  • Rated 4 out of 5 stars

    Water behind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this for the convenience but the big straw that pumps the water doesn’t reach the bottle, so a lot of water gets left behind..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Water

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. Easy putting the water jug in the machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first bottom loading dispenser. Easy to assemble by 1 person and put water bottle in place. I feel water is not cold enough - but I am used to drinking water with ice. Has a plasticky feeling to it. Main Control Switches are in the back. There is a blue light - not sure why. Ergonomic and looks nice. I have had it about 3 weeks - too early to tell predicted reliability. Not exactly cheap either.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      We are happy to hear about your good experience! Thanks for sharing :)

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing iteam we us it everyday perfect for my girlfriend that cant lift heavy just slide the gallon in the bottom and done

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like if the cold water would come out more cold but hot water is good.

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for your feedback. Primo Water dispensers range in temperatures, the cold water will generally be between 37F and 50F.

      If the unit is not reaching the appropriate temperature, please follow the troubleshooting instructions below.

      Turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature.

      -Debra H.

  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Looks Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered Quickly and undamaged. A local store sells Primo but a different version. Works great and looks good in our office

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great water cooler!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this water cooler for 2 months and it's been great. It makes it much more easier to have the water loaded in the bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    I love it, Love it!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this water cooler so much. It never disappoints. It’s dispenses cold water and is quite as heck

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you drink lots of water this is a must. Super cold water

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 4 out of 5 stars

    Functional and looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an attractive and useful system. You don't see the bottle and it keeps the water cold

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great water dispenser.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product and reasonable price. Easy to load the water and fast heating and cooling after you change the bottle.

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to replace bottled water when canister is empty.Delivers hot or cold water with ease..

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Handful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very handful appliance that i can imagine to give you a warm and cold water dispenser .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Water Dispenser

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than other dispensers. Bottom load easy to use

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for the kind words! We are very happy to hear that you are enjoying your Primo water dispenser.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great water dispenser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it is to dispense water and how the kids get to serve themselves

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      We are happy to hear about your good experience! Thanks for sharing :)

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very nice cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, packaged securely. Works great. Normal noise Purchase warranty!

    I would recommend this to a friend
    • Brand response from PrimoWaterCustomerService
      Posted .

      Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water cooler keeps water cold at low temperatures. I don't need the hot side of the system

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water dispenser works great, gives out cold water right away after set up

    I would recommend this to a friend
  • Pros mentioned:
    Water temperature

    Rated 5 out of 5 stars

    Nice and Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This water dispenser keeps the water very cold. However, I have yet to try the hot water setting.

    I would recommend this to a friend