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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13349 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 13,349 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Up n Out

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled it away as expected with no trouble at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridaire Gas Stove

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stove. The only thing i have a issue with is the broiler. It is electric and the element is small. So it takes some time to broil or toast things other than that this gas stove cooks great top and oven. Oh the bottom drawer could be a bit more sturdy and the oven racks could be thicker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Memorable day with exceptional service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never expected to meet such professional young men on this mundane refrigerator swap! They treated us as though our opinions and our home mattered to them. Bravo!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the installations have been excellent. The one-man crew has been most professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal and replacement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast efficient removal of our old appliance and installation of our new appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Team

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very helpful and handy on my old refrigerator removal and new fridge install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70” height BEST OF THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable. No words. First of all I did not have very many choices because I have an odd space. This was the only luxury fridge that was 70 inch. I was hesitant about no handles. I got the fridge and absolutely LOVE IT. It looks like a sub zero. It looks better than a sub zero because I had a sub zero! Sooo much space. So luxurious. Really quiet. Bright led. But the best part is my food!! All these months I’ve been living with a crappy broken down unit and didn’t realize the poor quality food I was eating. My food is GREAT AND FRESH. EVEN IF this breaks, I will buy another one. But I hope it dosnt. I have a good feeling it won’t. Soooo happy. Sooo rich looking and so nice. I had yogurt and it was like eating ice cream. In the past my yogurts were runny. What a difference!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE makes good dishwashers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher is quiet and has a smooth sleek design. I have no complaints about the design and operation. Bestbuy customer service is very efficient if you need to make any changes in the services or orders. My old dishwasher broke right before the Christmas holiday and I ordered the new one from Bestbuy online and the delivery was fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removed TV mounted over fireplace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a bigger TV to go above my fireplace and they removed the old one off the mount for me. It did take them a few minutes to figure out how to loosen it from the mount but overall they did a great job very professional and knowledgeable.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    unservicable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was installed such that the manufacturer refuses to perform warranty work on it. I don't know (or much care) if it's BestBuy's installers fault or Thermador's technician's. It is a terrible experience and waste of my money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great haul-away service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very careful - didn't bump one wall. Very respectful of property as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Samsung induction oven! It cools down so quickly and boils so fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great work, highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job, navigating a difficult door situation with ease. Overall highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest guys in town

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out in 30 minutes Couldn't believe it how fast they were.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Frigidaire - 17.6 Cu. Ft. Counter-Depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love this Frigidaire!. Fits our cabinet perfectly. The Installers are the best. Very personable friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 7 months I can without any doubt say that is a great stove.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST Haul Away and RECYCLED old Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason and Wilber had no trouble wearing mask while they were in my home. They installed my new fridge and carefully hauled away my old one. And trust me it was a BIG old fridge. Just check out the pic. They had to take off my door to get it out then they placed the door back on carefully. They had set up my new fridge in just minutes (minus the water line installation - I choose to do that myself) They were very informative about the haul away. They told me that the whole fridge and its parts would be recycled. I love that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher install and haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed Dishwasher with ease. Very professional and clean install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service & installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 stars for Danny and Rodney for hauling and installation. Super professional, friendly, not late and knowledgeable. Not to mention efficient- the installation was done without mistake or scratch and quick. Appreciate the excellent customer service and installation. I recommend this crew and bestbuy! This duo should be a trainer for the rest of the team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation gentlemen were very professional and respectful. Overall a very pleasant experience.

    I would recommend this to a friend
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