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Customer Ratings & Reviews

Your price for this item is $360.99
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The comparable value price is $899.99

Customer reviews

Rating 4.2 out of 5 stars with 119 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the ProForm Carbon TL Smart Treadmill, particularly its ease of use, affordability, sturdiness, and simple assembly. Some users have concerns about the iFit subscription, belt sticking, and additional costs associated with the treadmill.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-119 of 119 reviews
  • Rated 3 out of 5 stars

    Not sure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used the product yet had a lot of difficulty getting it delivered will update

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Will

      Sorry about any delay in delivery. Thank you for your patience. We hope your experience with this treadmill will warrant those additional two stars. If you have any questions about your treadmill, email us at ce@ProForm.com.

      We ask for patience during our busiest season and assure you your email will be answered as soon as possible.

      Thanks - ProForm IconHealthandFitness

  • Rated 5 out of 5 stars

    Excellent value for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived super fast. Easy to assemble and works better than expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay far far away!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Treadmill was delivered day before Thanksgiving. Worked for 3 hours that night and realized we had faulty parts. CSR sent us replacement parts - took a week to arrive, only to discover there were additional defective parts. Those were ordered and took another week to arrive and when we went to assemble discovered those parts were defective too and were missing vital holes! 4 different sets of parts, 3 weeks, and we still don’t have a working treadmill and are spending another evening on hold with customer service. Needless to say I recommend staying far away from Proform! Customer service is great, but clearly there are major production and quality control problems!

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Michael

      We sincerely apologize for the inconvenience caused by these unhelpful replacement parts, but are glad our Member Care services have been helping you get what you need.

      This type of problem is highly unusual. We will strive to resolve this as soon as possible for you.

      Reach out to us at ce@ProForm.com with your case number, 1-R102022, to gain more service.

      Thanks - ProForm IconHealthandFitness

  • Rated 5 out of 5 stars

    Treadmill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine . I am able to run or walk on this ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great treadmill, worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st actual brand new not used treadmill. I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Basic Treadmill if you need to run at home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Proform Treadmill before that was older and better than this one. This treadmill has no heart sensor for your hands and had no fans to cool you down. This is just a basic treadmill.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Jay07008

      We are sorry this treadmill doesn’t have the features you were accustomed to in the older model. If you would like to have any assistance with your unit, email us at ce@ProForm.com.

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    Sent wrong treadmill TWICE!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash experience! I bought this and set it up. Only to find out it was the incorrect one. The one I purchased was suppose to have handles that detect your heart rate. Best buy did however send me another one. But that one too was incorrect. So I said the heck with it because I was tired of putting together treadmills at this point. So if there was a cost difference between the one they sent me and the one I paid for I guess I took a double loss because im not putting together anymore.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      HLipson

      We are sorry you have had a challenging experience with the retailer. We would like to see if we can do anything to help you.

      First, be sure to reach out to Best Buy’s Customer Service and let them know what has occurred.

      Secondly, please reach out to us at ce@ProForm.com with your Case ID # 1-R101887 for more assistance.

      Thanks! - ProForm


      Secondly, please reach out to us at ce@ProForm.com with your Case ID # 1-R101887 for more assistance.

      Thanks! - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    No display after 1 week of used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to sign up and pay for IFit to use it . Within 1 st week of use display went blank call CS for pro form no luck ..got suck with it now use it manual mode with out display .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a faulty treadmill with a console display that at first occasionally turned on and now doesn't turn on at all.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Olivia

      We’re sorry this treadmill unit arrived with needed maintenance, but our policy guarantees working equipment upon arrival. We will do whatever possible to fulfill this guarantee by performing the required repairs or replacing your unit.

      Email us at ce@ProForm.com with your case number, 1-R102040, so we can help you in more detail.

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    It was not turning ON

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not turning ON.. reached out to warranty support however no response on fixing the issue.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Karthik

      We are sorry about this unit not turning on for you and would like to help you troubleshoot this issue and send you what is needed to get this treadmill working correctly.

      Email us at ce@ProForm.com with the case number, 1-R102066, and we will get back to you with the applicable solutions to help, including contacting the warranty if necessary.

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    Belt shreds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the treadmill for 6 months and the belt is already shredding

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      BeltIssues

      We are sorry this treadmill has needed servicing sooner than expected and would like to look into this in greater detail to get this fixed and provide further instruction to avoid any future problems.

      Email us at ce@ProForm.com with pictures/videos and other helpful details so we can assist you most quickly. Your individualized case number is 1-R102965. Place this number in your subject line for attention.

      Thanks - ProForm IconHealthandFitness

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My Treadmill Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this treadmill in 2021 and I have used it consistently since the purchase. I have not had any regrets as it has been performing as expected. I will recommend it again to anyone who is in need of a good and powerful treadmill.

    I would recommend this to a friend
  • Pros mentioned:
    Incline control

    Rated 4 out of 5 stars

    Great investment!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this treadmill 3 weeks ago and couldn't be happier. While the gyms are closed. I was going crazy. I placed the order online it arrived the next day. It took time for my teenager and I to assemble, but so worth. I walk or run each day for an hour for mental release. I did not join iFit. I pressed and hold the button down for 20 seconds and it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Sport

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Treadmill work and perform great the guys that installed it was very professional on what they was doing we are please with everything

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review speaks more to the quality of ProForm or the lack of quality. Purchased one with similar features, the "Pro Shox" cushioning is garbage, always breaking, having to constantly call the repair guy out and then being told the parts have to be ordered and it will take a few weeks before it can be fixed. This went on for most of the extended warranty until it ran out. Once it ran out, the estimate for repairs was insane. Recommend you get a better model or one with better features. When the treadmill did work, it worked great. So buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as advertised. Can’t beat this treadmill for the price. Easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit it’s quick set up . The pad should last a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    M

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Doesn't make any noises very quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Heart rate monitor

    Rated 1 out of 5 stars

    wrong description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pictures and real product is not same. pictures clearly shows on handle there is heart beat monitor sensor. real product does not have that.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Badwifi

      Hey thanks for pointing this out. This model’s first version had these hand grip heart rate monitors, but later versions no longer do as the wrist and chest heart rate monitors are more accurate. We recommend syncing a wearable heart rate monitor with your machine.

      We’ll get this listing updated asap. Other than the heart rate monitor sensor, have you been enjoying the exercises you’ve had on this treadmill? We’d love to know what your all-around rating would be on this equipment. Please come back and update your star rating to best reflect your entire experience.

      Email us anytime with questions at ce@ProForm.com.

      Thanks - ProForm IconHealthandFitness