Customer Ratings & Reviews
- Model:
- PFTL50921
- SKU:
- 6482710
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Sport 5.5 Treadmill for its ease of use, affordability, and sturdiness. Many customers appreciate the convenience of the treadmill, with comments highlighting its user-friendly design and simple assembly process. The treadmill's price point is also seen as a positive aspect, with customers noting its value for the features it offers. Additionally, the treadmill's sturdiness and reliability are praised, ensuring users feel secure during their workouts. While there are some concerns about assembly difficulties, belt issues, warranty coverage, the requirement to sign up for iFit, and unclear instructions, the overall positive feedback suggests that the Sport 5.5 Treadmill meets the needs and expectations of many customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Quality
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great treadmill for any price. It has a lot more features than expected. You can feel the quality as you use the unit.
I would recommend this to a friend - Cons mentioned:Belt
Don’t buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Returned it. Belt stick and skips-bought “geek squad” protection but it’s not covered.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .SG1212121
We are sorry that the belt on your treadmill was skipping. It is uncommon for this to happen with a new treadmill but we understand how it can be frustrating. We care about our customer’s satisfaction and will pass this information on to the appropriate teams.
If you ever have further questions for us, you can contact us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
Not buy this product. Has zero support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Treadmill was skipping a bit. Took 5 years warranty. When I called best buy they told I need to call proform because of 1 year manufacturer warranty. Called proform and created a ticket. They trying to help just over the phone which i could not correct. I responded to proform with the persisting issue. Proform does not even care of it. I would not recommend to this product with having so much of hazzle inspite of taking extended warranty
No, I would not recommend this to a friend0 Stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate it 0 stars, I would. Last year I purchased both this treadmill and a Proform elliptical, and both have had numerous issues and have gone extended periods of times without functioning. Currently my treadmill will randomly shut off while being used. Very dangerous. Next issue was the belt slide off, again while being used. Very dangerous. Followed Proforms directions on resolving to only find more broken parts. Both the quality and customer service for Proform is severely lacking. Extremely disappointed in the waste of money.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Brittany
We want to sincerely apologize for the experience you have had with this unit, your elliptical, and not receiving the help you are needing. We stand behind our products and the quality and service provided with them.
Your satisfaction is very important to us. Please reach out to us at (833) 680-4348, send us a direct message at my.iFIT.com, or visit us at my.iFIT.com so we can get your equipment working as it is designed to.
Thanks! - ProForm - Powered by iFIT
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is a piece a crap… used it for almost two years and it started smoking and shut down completely.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Hi BernardE,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback and honest opinion as we work to improve our services! We are sorry to hear of your experience, we encourage you to reach out to us with any questions that arise at my.iFIT.com
Thank you, Proform powered by IFIT
Dissatisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally received my treadmill after months of waiting for it. I was not told that I needed 2 different appointments. One to drop it off and then one to assemble it. After 3 months I received it. Now the machine is making noises after using it twice. Very disappointed in Customer Service. Will try to reach out to them again. The whole experience has been a hassle.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Dissatisfied
We are sorry for the experience you have had so far with your unit. It is uncommon for a new machine to make noises if it has been assembled correctly. We would like to take a closer look into your situation and get your treadmill working as it is designed to. Please contact us at support@iFIT.com or give us a call at (833) 680-4348 so we can address this.
Thanks! - ProForm - Powered by iFIT
Defective-Awlful Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid to have this treadmill delivered and put together. Turned on but screen did not work. Both delivery company and myself call customer service and told you need to call back. I the customer could follow up not Best Buy. Say what?! I am the customer. Would not recommend the treadmill or Best Buy.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Return
We are very sorry that your treadmill didn’t work after being assembled. Proper assembly is very important for this treadmill to work as it is designed to. Please reach out to us again so we can get your treadmill working as it should. You can contact us at my.iFIT.com. We look forward to providing you with the service you deserve.
Thanks! – ProForm – Powered by iFIT
Doesn’t Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a 20 min walk. Tried to use it an again and it completely failed to start and shut itself off. It’s not the circuit box checked that. I tried to reset nothing. It just seems to be 800 for low quality.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .LashawnteS
We are very sorry to hear that your treadmill isn’t working properly. We want to address this as soon as possible so you can get back to using your machine. Please contact us by calling (833) 680-4348 or email us at Support@iFIT.com so we can speak with you.
Thanks! – ProForm – Powered by iFIT
Surge protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Which surge protector should i use? I dont want to blow my fuses.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Stacy
Thank you for your feedback.
To help with your question, information is provided about the surge protector needed in your user manual, page 18.
An appropriate surge protector is UL 1449 listed as a transient voltage surge suppressor that has a UL suppressed voltage rating of 400 volts or less and a minimum surge dissipation of 450 joules. It must also be electrically rated for 120 volts AC and 15 amps. There must be a monitoring light on the surge protector to indicate functioning.
Surge suppressors can be purchased at any local electronics store. If you would like assistance in purchasing a surge protector, contact us at support@iFIT.com or call 833-680-4348.
Thanks - iFIT
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Horrible! Had it for 10 days and it started smoking from the panel. Having a hard time getting it fixed or a new one from everyone! Best Buy should not have this for sale!
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Boyd
We want to sincerely apologize for the experience you have had with this unit. It is very uncommon for a treadmill to start smoking. We care about you and your safety. Please reach out to us again by calling (833) 680-4348, emailing Service@iFIT.com, or send us a direct message on social media so we can address this.
Thanks! – ProForm – Powered by iFIT
Junk - Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Broke after less than 2 months with about 20 runs on it. Plus, other parts of it were falling apart on the arms and by the motor.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .runforfun
We are very sorry to hear that your unit is no longer working properly. It is uncommon for a treadmill to stop working after only two months, especially after being assembled properly.
Your satisfaction is very important to us and we want to make sure you have a fully working unit as soon as possible. Please contact us at support@iFIT.com or call us at (833) 680-4348 so we can assist you.
Thanks! - ProForm - Powered by iFIT