Thank you for taking the time to share your detailed feedback. We’re glad to hear that the vibration and heat functions are working well for you, as those are core features of the mat.We’re sorry to learn about the unpleasant odor upon unpacking, as well as the challenges you experienced with the controller design and the size/positioning of the mat. Your comments about contrast and usability are especially helpful, and we’ll be sure to pass them along to our product team for consideration.If you’d like assistance or would like to discuss your experience further, we encourage you to reach out to our Customer Care Department. They’d be happy to help address any concerns or explore possible solutions.We truly appreciate your honest review and thank you for choosing Pursonic.
