Customer Ratings & Reviews
Customer reviews
Rating 2.7 out of 5 stars with 11 reviews
(11 customer reviews)Rating by feature
- Value3.3
Rating 3.3 out of 5 stars
- Quality3.0
Rating 3.0 out of 5 stars
- Ease of Use2.8
Rating 2.8 out of 5 stars
- Cons mentioned:Fit
Rated 2 out of 5 stars
Not wireless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not cordless. They don’t make that clear in the description. They send you a battery pack, which I thought was a mistake when I received it. It doesn’t fit snug around my neck. Maybe if it had a little more weight to stay in place. I wouldn’t recommend this, although the battery pack could be used for other things which is one benefit.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations, especially regarding the power source and fit. We understand how the description may have caused confusion, and we appreciate you bringing this to our attention. Please reach out to our Customer Care team at [email protected] so we can better assist you and explore possible solutions. Your experience matters to us, and we’d be happy to help.
- Cons mentioned:Fit
Rated 1 out of 5 stars
Doesn’t work one bit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never generated any heat in any mode. Has a terrible burnt rubber smell. Too tight around the neck to wear. Inconvenient power supply. Essentially you need a long usb-c cord to use this. Disappointing experience all around.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .We’re very sorry to hear about your experience with the Pursonic Red Light Therapy Neck Pack. What you described is certainly not the experience we want our customers to have, and we truly apologize for the disappointment and inconvenience.Please reach out to our Customer Care Department at [email protected] so we can make this right for you. Our team will be happy to assist and work toward a solution that fully satisfies you.Thank you for bringing this to our attention. A satisfied customer is our #1 priority.
Rated 3 out of 5 stars
great for neck.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but wished it was cordless. you have to have it plugged in to a power source continuedly to use the product
I would recommend this to a friendBrand response from Pursonic Customer Care
Posted .Thanks for your suggestion. Our production design team is working on this product that includes a power bank so you will have more mobility.
Rated 2 out of 5 stars
Pursonice Neck Wrap = Pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neck wrap is not very comfortable and awkward to use
No, I would not recommend this to a friend- Cons mentioned:Fit
Rated 4 out of 5 stars
NEEDS A LITTLE TWEAKING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a family member. There only "con" is it didn't fit as snugly (as desired), without irritating the anterior neck area.
I would recommend this to a friend Rated 1 out of 5 stars
Not hot enough.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not get warm enough to do any good. It had no beneficial effect on back aches.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .Thank you for sharing your feedback. Heat sensitivity and comfort levels can vary from person to person, and each individual has a different heat preference. Our goal is to design products that are safe and comfortable for a wide range of customers, and we try to accommodate as many needs as possible. We’re sorry to hear this product didn’t meet your expectations and appreciate you taking the time to share your experience.
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work. Power never stayed on even after charging overnight.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .We’re sorry to hear about your experience with the Red Light Therapy Neck Pack Wrap. We understand how frustrating it is when a product does not work as expected, especially after charging it overnight.Please contact our Customer Care Department at [email protected] so we can assist you further with troubleshooting, a replacement, or other resolution options. Our team will be happy to help ensure this is taken care of promptly.Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Rated 1 out of 5 stars
Red Light device was very poor quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work. I tried to return the product, but the representative told me it was too late to return the product. I am very disappointed that Best Buy did not offer to submit a warranty claim. I am now boycotting Best Buy in favor of Amazon for electronic purchases.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted .We’re very sorry to hear about your experience with the Red Light Therapy Neck Pack Wrap and the frustration you’ve encountered regarding your return request. This is certainly not the experience we want for our customers.We understand how disappointing it can be when a product does not perform as expected, especially when you’re unable to resolve the issue right away. Please accept our sincere apologies for the inconvenience and for any miscommunication regarding the return or warranty options.We kindly ask that you contact our Customer Care Department directly at [email protected] so we can review your situation in more detail and explore any available options, including potential warranty assistance. Our team will be happy to look into this further and work toward a resolution.
Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence in us.
Rated 5 out of 5 stars
tension reliever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.relieves the stress and tension in my shoulders great product
I would recommend this to a friendRated 5 out of 5 stars
Neck heat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it makes my neck feel and relax!!!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Neck and shoulder therapy with red light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received this the other day for a simple gift for myself. I love it and actually feel it helped. I got it on a really nice sale, so thank you!
I would recommend this to a friend
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