Customer Ratings & Reviews

This laptop ran great until I encountered a software issue that's made it impossible to do anything but get on the internet. I can't download or update anything, I can't run any of my games, and the internet will go out after awhile for no reason if I leave it running for longer than an hour or so. I have been trying to get support to help me and they've been abysmal. I am in a loop with them because system resets or image restores give me back partial ability to do things like download updates and each time the problem gets minorly better before deteriorating again they force me to go through everything again. Meanwhile I am unable to play any of the AAA titles I have in my Steam library and have been locked out of those for about a month, now. When it did what it was supposed to do I loved it, and now I am fighting to get someone from the company to look at it. Considering when I had an Alienware they had someone out to my house within the week when I had an issue with my motherboard I am extremely frustrated. I saw so many recommendations for this laptop and to have this issue and still have it a month later is just . . . beyond. I mean, if you can get one that doesn't disintegrate because of software issues like mine has then yeah, good laptop, but the support is awful and I shouldn't have to fight so hard for them to look at something that is still under warranty. This should last me two years, not six months. I'm very angry I spent so much to basically have a paperweight. Thanks, Razer!