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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,394 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Razor kraken headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit was a perfect fit on my teenage daughter’s head. During this remote learning schooling at home, she needed a reliable headset / earphone with microphone. This headset is comfortable, has great sound and is lightweight for one to use many hours straight.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    If you have Xbox One, the controller doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So customer service touts that they will work with the 3.5 mm jack directly into the controller. Yeah, so will the hands free earbuds that came with my IPhone. I can’t believe that don’t advertise that the included audio chat/game mixer doesn’t work with Xbox One. This was a huge selling point for this headset since it’s one of the few at this price point that includes one. The sound is good. The comfort is great. The ear cups are round and deep. The fabric and material are cooler that other “leatherette” ear cups. My recommendation for XBox users is to spend less on a regular headset and spend $40 for the Turtle Beach Headset Audio Controller Plus.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for online gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have good sound and are comfortable to wear for long periods of time. The only thing that I'm not a big fan of is they aren't as fine tunable in chat volume vs. game volume, like my Turtle Beach ones are (on the xbox 1 console).

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headset for your average gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Very comfortable, the usb controls are handy and (from what I’m told) the mic is clear. Depending on the program you use, you may have to adjust for how much background noise the mic picks up tho, it tends to be sensitive.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid upgrade from previous headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the previous headset. Super comfortable and cool to wear for long periods...sound quality much improved too. Very happy with the purchase...and BB were able to price match after they reduced the price shortly after purchase. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    These headphones sound great tbh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, are super comfy, and the mic quality is better than expected. They are easy to use, although I recommend watching a video on how to set them up. The razer synapse software works great and can be used to customize these bad boys to the max.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound, comfortable headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent sound, extremely comfortable. A little bit to get set up, and the settings seem to somehow get reset for me. So keep the instructions around or keep notes on how your various applications using sound and/or voice need to be set up to work.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good basic intro heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones do their thing no doubt! they're adjustable and fit very comfortable in long sessions. one great feature about these is they come with a 7.1 surround sound activation code to use on your computer, pretty sweet add on.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    solid headset for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a good quality headset that can take a beating your looking can stop now. I have thrown this headset around many times and has nothing but scratches. This headset has great sound and is really comfy to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my last headset was really uncomfortable so I read a lot of reviews and decided this was the one for me. I’m not disappointed. It’s very comfortable and the sound quality of the mic is very good. I do some streaming of my gaming experiences and this headset has been excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset for cheap price! 1000/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset works really well! It’s not had any complications, is very comfortable, pretty light, and has great mic audio. It also has a mixer that can help you hear your teammates or your friends. It’s really good and I would 100 percent recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buen sonido lo

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    without a doubt some headphones that are very comfortable the gel they have inside helps the ears to not heat up they are comfortable the sound is very good even if you connect it without the controller the microphone is neither so good nor so bad it is respectable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Sound at a great price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, great features. I even use this for work calls (when not using video ;). The Kraken software unfortunately uses way too many resources. If they would slim down the software a bit it would make the package perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort and Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very comfortable even with my large head and is one of the few headsets that can clearly pick up my soft voice during gaming sessions that require people to clearly understand call outs. It's hard to point out negatives for this range in product category.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent headset. Possibly the most comfortable I have ever worn! The quality is amazing! I have yet to use the spatial because sadly I have Xbox and can't use the usb portion of the headset! But without it it sounds just perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Beginning Gaming Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking to get into PC gaming, I can't recommend this headset more as a starting point. Superb sound quality and really comfortable to wear. I have owned other older versions of the Kraken and these models of headsets really hold up over time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall a solid gaming headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this while on sale for nearly half off and it was worth it. Sound quality isn't going to impress an audiophile, but it is good and immersive. Mic does its job as well and I love that it's retractable. Much like most/all Razer products, the headphone settings are integrated into the Razer Synapse software. Ear cups are plush, comfortable, and don't become hot. My only real complaint is the headband padding. While the headband itself is thick, the padding is thin and before long I feel the band digging into my skull. Overall, it's a solid gaming headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the most comfortable headphones I've ever owned! I had the PS4 Golds before and they were pretty nice, upgraded to these and its night and day. The sound feels fuller and crisp, mixed with volume/mute buttons on the cord are convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love this headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for about a year and a half and it's still working amazing. I'm able to hear so much more in games and the plush ear cushions are fantastic. Would extremely recommend this if you don't mind the small thx booster to mount on your desk.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Okay for online meetings. Likely better for games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair, I purchased predominantly for online meetings and that sense it works well for the most part. The microphone quality is good and the speakers work well. My only complaint for this use is that I have problems using this device with some Zoom meetings. For other platforms such as GoToMeeting and Microsoft Teams this device is very effective. It does reasonably well for music off my PC, but I would not recommend it over some of the more music oriented headsets. I do not game anymore so while it has lots of functions for gamers that look very interesting, I cannot comment on the quality of those features. Overall, I am pleased with the purchase and it has met my needs for the most part with the exception noted.

    I would recommend this to a friend
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