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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 45 reviews

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    Rating 3.9 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.4 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Best Buy Employee

    Rated 2 out of 5 stars

    Great for music, mixed feelings on games

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kraken V4 Pro comes with the mixer, a USB-A to USB-C, USB-C to USB-C, and a 3.5mm to USB-C cable. It uses Synapse 4 to operate and change its settings. The headset sounds great out of the box when it comes to music. I feel the haptics really enhances a lot of songs that aren't technically bass heavy, such as old classics from the 30s-60s. Anything with a distinct instrument, you'll be able to feel them as if it was being played next to you. The best way for me to explain this this would be with the song "It's Not Unusual", it feels like there's clapping behind you. It was a lot of fun listening to music while I had the headset and giving a listen to my large library of songs, getting a new experience from them. The headset itself is very comfortable, I could easily wear it for hours at a time. No complaints there. What I found to be a real issue was the absolutely poor mic quality. The V4 Pro uses the same poorly received mic as the base V4 Kraken, and there's a lack of actual tuning as there's only 3 pre-set modes for the mic to use (broadcast, micboost, and live conference) and they all sound terrible. This is an absurd move by Razer when they're charging $400 for a headset. At this price range, everything should be at least above average, if not premium. Especially when they have the capability of making a good gaming microphone headset (seen in the Blackshark V2), but they've opted to cheap out on a $400 headset. As for the main focus of the headset, the haptics in gaming. I found that if its not on the small list of games that are pre-tuned by Razer, it can be a huge nuisance to tune the haptic settings per game yourself as it's unlikely you'll get good haptic settings ranges carrying between game genres. My personal experience is tweaking my haptic settings for 30min while playing GoW:R, then trying to play Deadlock later that night and spending another 30min tweaking it since every bullet fired sounded atrocious with absurd haptics. My personal opinion on the product is that if you play with groups of friends often on multiplayer or many genres of games, it's not worth it. I've had multiple scenarios where it was difficult for my friends to make out what I was saying at times with this microphone. Unless you get a separate microphone (which is crazy since you're already spending $400 on the product) and have a small library of games that's your focus (like FPS mains), the headset will be a huge hassle working tweaking settings every single time you try a new game.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Haptic feedback
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Vibrating Experience!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a next level gaming headset. It's what you expect from a Razer product. The headset features vibrations with sounds. This takes sound to another level. It gives the impression of bass with music or games. The gaming headset is easy to pair and or connect to your favorite console, PC, phone or tablet. In the box comes the headset, the control unit and a connection cable. Another feature to mention is the mic that stores inside the unit and can be pulled out for use. The control unit is used for the headsets settings. The back of the control unit is connected to your device via usb c and transfers the sound wirelessly to the headphones. The headphones look really great and feel comfortable and made with quality materials. Overall, this is a great headset for the money. The vibration feature is a great addition to any gaming experience. It also enhances the music you listen to. This is great upgrade for anyone in the market for a gaming headset. Or anyone looking for a gift for a gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to use controls on the fly

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Razer Kraken V4 is a solid multi device capable headset. It works with several platforms. I’m using it with my Windows gaming PCs. I also own an older wired Kraken Pro headset with haptic feedback, and have been happy with it. However, this particular V4 model is wireless and includes an external control hub. Two nice improvements. Setup is straightforward, despite the instructional foldout being a bit convoluted. I first charged the headset before setup. After it fully charged, I connected the control unit to my Windows PC. A window popped up offering to install Razer Synapse. I installed the Synapse and Chroma RGB apps. I powered on the headset which was detected by the control hub automatically, and I was good to go. The headset is well crafted and the plastic and metal frame feels solidly constructed. The ear cups and head band are soft and comfortable. The headset fits me comfortably without any bothersome weight or pressure on my ears or head. It has a retractable flexible boom mic with an inline hardware mute button. The ear cups are easy to adjust, extending and retracting with a ratcheting action for more precise stops. The ear cup covers are removable, which is a plus because they can be replaced if needed, rather than trashing the headset. Both ear cups have controls. Volume, power, and mic mute on the left, haptics and sound profiles on the right. RGB lighting is just the right amount. It’s only on the cups and the patterns are tolerable. They’re neither underwhelming nor over the top. Lighting can be customized in the Razer Chroma app. The portably sized companion control center is easy to use and a welcomed improvement over my last Kraken Pro headset. The monochrome OLED display is crisp, vivid and has great visibilty. There are several screen saver options for the OLED screen that can be customized to an extent. The single knob and button design is well crafted, being simple and intuitive to use. I can quickly tweak settings without launching Synapse, or even without exiting an active game. The knob and button allow me to quickly cycle through sound and haptic settings. There are also additional controls on the headset cups for volume, adjusting haptics intensity, and selecting sound profiles. They’re well placed and easy to memorize. Sound through the headset is loud, clean, and realistic. The 40mm drivers deliver beautiful sound in either stereo or THX spatial audio. The latter is excellent for gaming. I can hear the quietest to loudest sounds with great clarity and isolation for environmental noises in game. Positional sounds are effective and accurate. Music sounds good through the headset as well. The Kraken won’t rival a good set of audiophile quality headphones, but is more than good enough for general everyday listening. The boom mic has adjustable sound profiles as well as an adjustable graphic equalizer. It fully retracts into the headset when not in use. Sound quality is great. My voice is clear with no noticeable clipping or background noise. The voice isolation is great and I am told I sound crystal clear in chat. The control unit has three sound profile presets: game, movie, and music. It also has a 10-band graphic equalizer for creating more customized sound profiles. The EQ is selectable as a preset on the control center but the actual settings are managed through Synapse. The haptic feedback adds an increased level of realism to gaming immersion. Loud explosions and boomy bass sounds really pop. I was playing a racing game and drove into a tunnel. The sound of the car’s v12 engine reverberating off the tunnel walls was outstanding and I could actually feel the tunnel vibrations thanks to the haptic feedback. It really helps make me feel like I’m part of the game. Vibration intensity can be adjusted from low to high, or disabled altogether. On the flip side, haptic feedback misses the mark when it comes to enhancing music. It doesn’t add any oomph to the bass and vibrations are frequently out of sync with the beat in most songs. I did run into one minor yet annoying issue that I hope was an isolated incident. The headset powered off automatically after a period of inactivity while gaming. That was no big deal, but it wouldn’t reconnect after being powered back on. Despite multiple PC reboots, the headset wouldn’t connect and both Synapse and Chroma kept indicating it was powered off despite being powered on. I finally stumbled onto the correct troubleshooting sequence to restore functionality. Don’t know whether it was a one-time glitch, but I disabled the power saving auto-off feature in Synapse as a precaution. That one isolated issue aside, this headset has been wholly enjoyable. It sounds excellent, has good build quality, fits me comfortably, and the hardware is user friendly and well designed. Despite utilizing a separate control center, I can easily move the setup between multiple machines.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Release The Kraken Unto Gaming and Cheer!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re serious about gaming, especially PC gaming, and in your opinion money is no object then you’re going to NEED to check out the Razer Kraken V4 Pro headset. In the box you get the headset, the OLED Control Hub, the usual starter guide (which is a little too fancy and makes reading the instructions something you need to focus on to understand), AUX cable, USB A to C cable, and a USB C to C cable as well as a sticker sheet and a cloth bag to store your headset in. All three cables seem to be good quality and it’s great that no matter how you interface with the headset you have the cable to do it, something not always true it seems with modern tech gadgets. The OLED Hub is kind of the one unusual piece that I wasn’t sure exactly what it did but as it turns out it really does kind of everything. As a Playstation gamer I plugged the USB C to USB C cable from the PS5 into the “Console” slot on the back of the Hub and then when the system is powered on it feeds power to the Kraken Hub. The hub has a selector button and a clickable adjusting wheel as well as slots in back for AUX cable or USB-C for PC or Console (separate ports) and the bottom is a sticky feeling rubber that holds it steady so it won’t slide off wherever you set it, like on a funky shaped PS5 shell. The front of the hub defaulted to an animated spaceship flying and shooting asteroids but you can make it a static image, headset status (battery, connection mode, etc.), a text banner, an audio meter, or system information (GPU and CPU temperatures). There is a LOT in this little box from controlling your mic and chat volumes, to LED brightness, and even adjusting the amount of haptic feedback. Oh yeah, if you play certain games on PC there is haptic feedback from the headset but unfortunately I didn’t have any of the PC games and the haptic doesn’t work on PS5. I watched a video detailing how it works and it’s insanely cool if your setup works with it. However, I can speak to the headset quality and “feel”. The headband is a leather like feel on top with a bit of cushion and the underside is a thicker cushion of a kind of memory foam, very comfortable and high end feeling. The cups are lined with very thick squishy foam with a kind of smooth leathery feel like the top of the headband and both cups are marked L or R for which side is which. On the right cup you get the “Sensa” button which controls Haptic feedback profile (Off, Low, Med, and High) or double tap to switch to audio haptic feedback profiles, as well as the “Multi Function Button MFB” to connect bluetooth, select audio EQ Profile, and the wireless mode (Wireless, bluetooth, or simultaneous audio (for if you want to hear both your game and the Discord chat, as an example). The left cup has the power button, the USB-C charge port, the volume wheel, a hideable mic, and the mic mute button. OK, so you can’t use the Haptic on PS5 and that’s a bummer but how does it stand up as a gaming headset? Spectacular actually! It's one of the most comfortable headsets I’ve worn: the ear cups seat well and the headband doesn’t feel like your head is being squeezed at all but there was never any wiggle or worry that I was going to lose it while playing. Sound quality is top notch, plenty of volume (I actually had to turn it down quite a bit) and the audio is crystal clear. There’s surround sound and spatial audio according to the website but while playing Star Wars Outlaws and Borderlands 3 I didn’t notice any mindblowing instances of hearing enemies as if from around a corner or a distance…your mileage may vary I guess because I don’t doubt the functions listed (perhaps it’s not active on all games). Battery life is incredible, I used it for probably a total of almost 50 hours while playing and never had it die and haven’t charged it since the original unboxing charge up overnight. I imagine for PC gamers this headset is going to be even more mind blowing given that when you download the Razer Chroma app it also has options to download and launch other Razer features like a collection of wallpapers (even animated or audio enabled ones apparently), AI Art programs, and the Chroma app to let you customize the light show on your Kraken headset. There’s just a metric ton of things to customize on this headset and the build quality feels so premium that it has to be on a Top 5 list of best headsets. I have limited experience, having only gotten into playing games early using a headset to not wake the family, but this is the most comfortable and best sound quality I have encountered. If you take gaming seriously then you’d be doing yourself a disservice to not look further into the Kraken V4 Pro to see if its performance is worth the cost of admission.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Let's get Kraken! Kraken V4 Pro Wireless that is.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me first start off by saying this, out of the box the headset is a bit underwhelming but if you’re willing to play around with the settings/audio profile; you’ll end up with one of the best gaming headsets out there. Whether you are looking for warm mids or heavy bass, tweaking the settings will give you what you are looking for. Thanks to the haptic feedback, your FPS games are truly going to be immersive. Adjusting the settings will also give you an all round great experience with these headphones, whether that's gaming, watching movies or listening to music. Now we dive into comfort, because who would not want comfortable headphones that they can game/use for hours and hours. With the Kraken V4 Pro Wireless, you’ll be greeted with plush leather earcups instead of mesh. I’ve used several headsets throughout the years and years of gaming and I can truly say that the Kraken V4 Pro Wireless offers one of the most comfortable headsets I have ever had the privilege of placing on my head. In terms of build quality, there’s definitely more plastic than metal but that isn’t necessarily a bad thing. I think Razer went this route so that the headset isn’t too heavy because at the end of the day if you are gaming for hours and hours; who really wants something ultra heavy weighing down on their head? So yes, although the build is majority plastic it is overall a sturdy build and does not feel cheap at all. I also do like to mention that ear cups fold/swivel for easy storage and the mic retracts into the left ear cup (no cracking or creaking of anysort - again great build quality overall by Razer). When it comes down to being “user friendly”, the Kraken V4 Pro Wireless has you covered. The headset itself has all the controls you would need without having the need to utilize Razer Synapse or the base station. What I am trying to mention here is that everything from adjusting volume, muting your mic, and changing the haptic levels can be done right at your fingertips! But with the addition of the base station, it makes things even easier. You’re able to control what I’ve mentioned above in addition to switching audio profiles all on an OLED screen. If you’re looking for customization of the base station, you can also change things via Razer Synapse. Thanks to the Bluetooth connection, you can also use the Kraken V4 Pro Wireless with something like your Nintendo Switch or other handheld gaming consoles. You of course have the standard 2.4GHz wireless connection and if you prefer, you also can use the Kraken V4 Pro Wireless as a “wired” headset. As far as performance goes, I would highly encourage you to make adjustments in the settings/EQ, profiles, etc. Out of the box you may be a bit underwhelmed when it comes down to the performance but with some slight tweaking in Razer Synapse you’ll end up with one of the best gaming headsets out there. The only complaint I personally have is the mic but again this headset is designed for gaming, not content creation. I do feel that the mic is a bit “lackluster” even with messing around with the settings. So what it boils down to is knowing what you are buying before you make your purchase. If you’re looking for an amazing gaming headset (again need some slight tweaking in Razer Synapse), the Kraken V4 Pro Wireless is a top contender. The immersive sounds of being able to hear every reload, footsteps and gunfire are truly breathtaking. All in all, would I recommend the Kraken V4 Pro Wireless headset? Yes, if you are looking for a truly immersive gaming headset with intense haptic feedback to truly put you in your games; the Kraken V4 Pro Wireless is for you. The Kraken V4 Pro Wireless has all the bells and whistles. As mentioned in the performance, the only complaint I truly have is with the mic but then again as I stated; it truly depends on what you are getting the Kraken V4 Pro Wireless headset for. If you are getting these to do only content creation, you’re probably better off getting a standalone mic that is made for that specific reason rather than investing in a gaming headset. But, if you are looking to be “IN” your games and hear every single reload, footstep, explosion, gunfire and immerse yourself in your games; the Kraken V4 Pro Wireless is a worthy contender in the line of top-tier gaming headsets.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A Top Gaming Choice

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a gamer and computer enthusiast, I’m always excited to get my hands on a new headset – especially one from Razer. The Razer Kraken Pro 4 has some cool features and might just be what you need. It’s a high quality build, focusing on comfort, quality, and some pretty nifty features that make it stand out. The build quality of the Kraken Pro 4 is great. Razer has had a mixed history for me. However, this time they really stepped up their game. The LED’s are as expected and the desktop controller is awesome. The retractable microphone is great. The headband and ear cups are mostly made of metal, giving it a sturdy and premium feel. The ear cups look sleek and provide a comfortable fit. Comfort is key when you are in a long session, and the Kraken Pro 4 delivers on that pretty well. The ear cushions are made of memory foam and have soft leatherette material. The head pressure is nice, a little on the strong side. I would say strong enough to hold them around your head through hard head turns, while not hurting your ears in the process. I found that I could wear them for extended periods without any discomfort, which is a huge plus. The standout feature we’re all here for is obviously the Haptic feedback. It does add a new dimension to your gaming experience by providing physical feedback that attempts to mimic in game actions. A little bit of a gimmick but to be honest, I do like it. Is it necessary? Probably not – but I’m not complaining. The RGB lighting is another highlight. Using Razer's Chroma RGB, you can adjust colors and effects to fit with your setup. Lastly, the OLED Control Hub is a nice addition. It lets you control audio settings, volume, and haptics all in one location. It's neat and just adds convenience while also keeping the desk clean. I wish it could also control the rest of your audio devices volume, but that aside, it’s well made and cool looking. In general, the Razer Kraken Pro 4 is great for gamers seeking a quality, comfortable headset with some less common advanced features. It is not cheap, but given the quality of construction, comfort, and nice array of features, it's a solid buy.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    excellent for gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I opened, my immediate impressions of the headphones was the excellent construction, and that they were relatively heavy. However, the ear and headband cushions looked thick and plush. Included in the box are three adapter cables, a carrying bag, quick start guide, the controller hub, and the headphones. The headphones can be used wireless 2.4Ghz through the controller hub. These are compatible with game consoles, or Windows PC. They can also be used alone via bluetooth with other devices. After downloading the Razor “Synapse 4 and Chroma” app, you can change many variables for the headphones. When using the Synapse 4 you can make changes to hepatics profile and intensity, equalizer, volume, input source, and sidetone level - either in app, or through the controller hub. The Equalizer has a number of presets, and a custom setting that allows you to set your own preferences. The headphone has controls such as hepatics button, multi-function button, rotary volume, power and mic mute buttons. Also has a retractable micophone. The two side ear cups have RGB effects that are controlled from by the Razor Chroma app. Personally, I found the effects neat, and the hepatic effect will certainly add another level to gaming and movies. The Chroma are visual effects for others to see while you use. And, the Chroma app can also control RGB effects on other compatible devices. Just a few specs on the headphones. Each earcup houses a 40 mm driver, and a hepatics driver. Frequency response of audio drivers is stated to be 20Hz to 28Khz, and hepatic drivers is 45Hz to 300Hz. Impedance is 32 ohm. On to actual use. Again, I did find the headphones to be fairly heavy – at about 394 grams. The side bands are numbered making adjustments easy. And, after putting on and adjusting, the thick padding made them quite comfortable. The sound. I did test using both bluetooth and wireless with controller hub. I tested on computer using games, streaming movies and digital music library. My impression was that there was an added effect using the hepatics effect on games and movies. The explosions, thunder, earthquakes, etc. take on a new dimension. I did adjust the custom EQ, and achieved a full range sound spectrum. When using for music, the sound covered the full frequency, but isn't for “bass heads”. The bass is very deep, but isn't over driven. The midrange is full, and vocals come through well. The treble is somewhat sibilant. But again, using the custom EQ settings, anyone can tailor the sound to their liking. Keeping in mind what use these are intended for, my conclusions are: That these would be an excellent choice for avid gamer, or movie fan. But for strictly music listening, there are better choices in this price range. The RGB effects on the earcups, are a novelty, but they are not seen by user – only by people around you. Still, the Chroma app can be used with other compatible devices. I would give 4 stars if reviewed only on audio quality for music or studio applications – but that isn't what these are for. So, keeping in mind the intended use – primarily games and some movies - I am giving 5 stars.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing Sound. Haptic feedback???...Not for me.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As you would expect I was extremely excited to receive these headphones and there are many, many wonderful features about them. First and foremost the construction/build quality is outstanding. They are solidly built but also lightweight and comfortable on the head and ears. Additionally the movability and storage of the build in mic is top notch. I do find the base unit to be a nice touch and I personally like to see my CPU and GPU temps reported on it. As for the sound quality....AMAZING...on so many levels...and the equalization and customization options combined with a pretty involved interface essentially means these can sound however good, bad or in-between you want them to. HOWEVER.... I do NOT like the haptic feedback. Haptic does not need to be everywhere and this is one place it doesn't need to be. Playing COD MW 6 the nonstop vibrations did not add to the experience one bit. It was nothing but distracting and downright annoying. What's even worse is that you cannot fully enjoy the THX Spatial Audio without the haptics enabled. Why can't I have 7.1 surround without my head shaking? WHY? I would have given this 3 stars but the overall quality, and the fact that I'm generally a fanboi of Razer lead me to give it a 3.5 but you can't give a 3.5 here so I rounded up.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable and GREAT sound quality. No ANC though

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these new Kraken V4 Pro Wireless Gaming Headset. With the 40 MM drivers and the ear cups that swivel and pivot they are very comfortable to wear for long periods of time. The plush cushions make them amazing for comfort. This also has a retractable Hyper Clear super Wideband mic that I have been told sounds really good. These are compatible with several devices including Mac. So Im using these with a Mac mini M1. You will not have any RGB customization with Mac but I knew that going into this. Luckily this comes with a Control Hub that allows you to adjust several settings on the headphones themselves. One of which are the HD Haptics, which are amazing BTW. Games and TV/Movies sound awesome on these headphones along with the haptic feedback. My only complaint is the lack of ANC (Active Noise Cancelling) which would have thrown these into another level just on that missing feature alone. I like the Control Hub and the fact that a lot of settings are right there within reach. All I needed to do was plug the USB C from the back of my Mac mini to the back of the Control Hub and I was in business. No issues at all with setup. If you're looking for a great set of Multipurpose headphones that are great for gaming and videos etc then I don't think you should look further.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Amazing Haptics paired with bad software

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get this headset. I've been using an Astro A50 for a few years now and thought it was time to upgrade. But ultimately this headset was a bit of a disappointment and the sad part of that is its all software related. To start off the build quality on this headset is rather nice. Its a little heavy but not obnoxiously so. Its got nice padding around it so there is no hard surfaces making contact with your head. The RGB on the sides is moot to me, I'm not an RGB fan but others may like it. The base station, while neat, I feel is pretty useless. The only cool thing I found with it is the actual screen because you can set an image to. Outside of that its more convenient to use the headsets physical controls or the app because of how convoluted it is to cycle settings on it. I also feel like they really missed by not adding physical media control buttons. There is only 2 buttons on this base station. A small black one by the screen (that you can't see in the dark) and the button for the knob (which I still don't know what that controls). The top would have been a great place to put a Pause /Skip/Back button. Also, it would have been nice to have a base that could actually charge your headset. So overall, the base station feels very useless. Its just there for looks. As for the sound on this, its very good. I'd say for music/movies its up there with the A50 in sound quality. It gets a little louder. It supports THX Spatial Audio, but no Dolby Atmos (I don't feel like I'm missing anything there). What is awesome about the headset though is the haptics. That is a game changer for immersion in most the game I've played so far. Playing Stalker 2, being in a storm and the lightning is crashing around you. The headset vibrates with that, at different frequencies based on the frequency coming from the game. Its an amazing experience, when it works. Heres where it goes downhill though. The software. I had recently praised Razer for their software with the Viper v3 Pro. I had bad experiences in the past with Razer software but thought that era was gone. This headset for starters doesn't save your settings reliably. The biggest gripe I have is when I don't use the headset, I change my default audio device to my speakers. When I switch it back to my headset, it sets the mic gain to 0 effectively turning my mic off. So every time I get in a call on Discord, I have to open the Synapse app up, navigate through a few menus to turn my Mic gain up again so people can hear me. This happens every time. This isn't the only setting that doesn't stay. The haptics, which should be tuned per game for the best experience, those turn off as well. The worst part of that is the headset has a button to change your haptic levels, and it will say its changing it, but your haptics will still be off in the app. Its a real shame too because the haptics on this are what really make this headset awesome when it works. Other settings change randomly too, the THX vs Stereo setting, the audio profile, etc. The app will freeze at times as well and stop responding. I've reinstalled it but that didn't solve my issues. So overall this is a great headset that has solid potential that is horribly marred by its janky software and under designed base station.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Build quality, Haptic feedback

    Rated 3 out of 5 stars

    Great Sound & Haptics, But Comfort & Mic Limited

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: -Great Sound Quality: Right out of the box, it delivers solid audio performance, which is ideal for gaming and music. -Haptic Feedback: This feature makes the experience more immersive, adding another layer to gameplay and music listening. Very customizable. -Good Microphone Quality: While the quality is generally good, it lacks consistency based on different recordings. - -Smooth Bluetooth/Wireless Functionality: The simultaneous connection works well, except for calls when sidetone is enabled. Negatives: -Ear Comfort Issues: The ear cups may be uncomfortable for those with larger ears, causing pain after about 30 minutes of use. -Limited Microphone Customization: The microphone equalizer on the Razer Synapse 4 software has only three presets and no detailed customization options. -Poor Sidetone Quality: Sidetone volume is decent, but the audio quality is robotic or static, which is especially problematic during phone calls. -Echo Issues with Sidetone: During phone calls with sidetone enabled, there’s echo, and the person on the call may be hard to hear clearly, requiring you to turn down or disable sidetone. Conclusion: If you don’t rely on sidetone and have smaller ears, this headset seems like a great choice for immersive audio. However, the comfort and microphone issues could be dealbreakers for some users, especially for those with larger ears or who need advanced mic settings.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing headset, Money hungry Price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If anyone remembers the problems the V3 Pro had ( like not showing up in synapse or not even working at all) the V4 pro seems to have fixed them. the price is defiantly high for this headset but overall this headset is extremely good, and has some really neat features, the adapter it comes with is a little tricky at first but very easy to mess with after tampering with. ( i recommend using synapse 4 instead of the box unless you are editing or recording, but it is handy to change settings without opening the software.) only draw back is the haptics can give your brain a shock if they are to high and after a while if you wear glasses the earcups can become somewhat uncomfortable. Other than that Sound quality is amazing and has lots of customizable options

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Haptics rumble while the rest fumbles

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of gaming headphones with haptics. The build quality of the Kraken V4 Pro feels durable and heavy-duty with a thick and flexible metal core headband. The oval ear cups are large with a vertical height of 4” and width of 3.5” and 2.5” by 2” angled interior that are able to fully envelop my ears, providing a decent measure of passive isolation; note, however, that there is no active noise cancellation. Each of the ear cups extend about 1.5” in 9 fixed increments and tilt as well as swivel for lay flat storage. For me, these are on the heavy side and the clamping force a tad strong for my liking. You can connect the headphones to your devices via Bluetooth, 3.5mm aux cable, USB-C, or wirelessly through 2.4GHz with the OLED control hub. The hub has three inputs for AUX, PC, or console (e.g. PS5) though note that they cannot be used simultaneously or mixed. There are six menu options on the control hub for volume, EQ profile, haptics profile, haptics intensity, input source, and side tone level. The small button rotates through the menu options while the dial adjusts each setting, though this digital knob rotates incrementally rather than smoothly like analog. There’s a customizable screensaver for the display that can also show an image, animation, or device stats when you interact with the hub. The hub can be used while in-game to change settings on the fly without exiting to launch Razer’s Synapse app, though settings like volume, EQ, and haptics intensity can also be adjusted using the controls on the ear cups. Despite the cushy, nearly 1” memory foam padding of the ear pads and breathable fabric of the headband’s underside, I found the comfort of these headphones lacking, most due to the weight and pressure exerted just under my ears at the temporomandibular joint. I have difficulty wearing these for more than an hour at a time due to the resulting fatigue. The outer faces of the ear cups have RGB lighting, and there are 6 color settings you can choose in Synapse from a static color to animations. If you have multiple Razer products, you can sync the RGB effects across them using Chroma which, even with just the headphones, also gives you access to additional animations and more granular customization of the lighting effects across 9 individual zones. Inside these closed back cans are 40mm drivers with a frequency range of 20 Hz to 28 kHz. In Synapse you can toggle on THX Spatial Audio versus the default stereo, and this slightly boosts volume while widening the soundstage, placing it farther away, giving a greater sense of dimension as well as directionality of sound placement for a more immersive experience. As for audio quality, the different EQ profiles will significantly impact your listening experience. The Game profile drops out most of the bass frequencies in favor of mid and highs, while Movie drops out low mids in favor of sub bass and treble, though I thought this gave the audio a thin wispy quality that was way too crunchy up top. Music was the most natural sounding profile for me, with a slight emphasis in the bass, but the mids tend to sound lethargic and muddy. Tweaking the custom EQ profile may help you find a sound curve that you enjoy, but in general, I felt the audio quality was just average which was unexpected at this price point. There’s a retractable microphone stored in the left ear cup on a flexible boom arm, so you can position it comfortably in front of your mouth. There’s an LED at the tip of the mic that illuminates red when the mic is muted, and you can enable sidetone so you can listen to your own voice. Note that the mic can still be active when retracted and doesn’t automatically mute when stowed away. The sound captured from the microphone is disappointing as it sounds noticeably processed and compressed, and while clear and noise-free, makes voices sound nasal and robotic. The volume would also seemingly dip in and out randomly and performance wasn’t significantly improved when using any of the “mic enhancement” modes, for example, vocal clarity or noise cancellation. At higher levels of sidetone there’s a fair amount of white noise heard in the headphones that aren’t present in recordings because you’re listening to the live mic feed prior to processing. The feature that sets these headphones apart from most other gaming headsets is the haptics feedback that vibrates and shakes the headphones in response to the audio, giving you tactile sensations that add another dimension to your immersive experience. There are three pre-set profiles for haptic behavior and a fourth customizable one that lets you choose the cutoff frequencies and vibration intensity. The toggle button on the right ear cup switches between high, medium, and low intensities, though in Synapse and on the control hub, there are 6 discrete levels of intensity. I did find the highest setting mostly overwhelming, especially in games with lots of gunfire and explosions, and I personally found that low was best suited for the games that I play. As of the writing of this review, there are only 5 games that natively support Sensa HD and are tuned for automatic in-game haptic feedback, with another 15 listed as “coming soon.” I tried out Vendetta Online as it is free-to-play, and the haptics in-game were pretty good, adding extra bass and rumble to explosions and gunfire as well as physical sensation as if you were in the middle of the action. It also augmented resonance of the background music. You can still get haptic feedback with other games and content through audio-to-haptics conversion, but be aware that your experience and its accuracy or effectiveness may vary. I did find that outside of gaming, the haptics change the audio experience and actually make the headphones sound a bit hollow and thump-y especially for music and spoken word. If you use microphone sidetone, the bass from your own voice can also trigger vibrations, so I prefer to turn this setting off for listening to music, chatting, and listening to podcasts. Battery life with both haptics and RGB turned on to the max is around 13 hours on a full charge, though that can be extended to nearly 50 hours for audio only at a medium setting. The headphones come with an included fabric drawstring bag that is really just for storage and keeping it clean, as it doesn’t offer much in the way of travel protection like a hard case would. I did like that the foam ear pads are removable and easily replaced if and when they wear out. Overall, for a premium priced product, I was underwhelmed by its audio, microphone, comfort, and to a certain degree, the haptics performance. The wireless connections using Bluetooth and through the hub were strong and stable even when connected to two different devices, though fiddling with the hub’s controls to change settings takes time to find the right menus and pulls you out of the moment. Although the RGB effects look cool and it feels well-made, the haptics can be inconsistent and distracting for non-tuned games and content.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Game/chat balance, Oled screen

    Rated 3 out of 5 stars

    Definately something that not worth $400

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok it is cool to have a OLED screen but in functionality terms definately not good. To take tour hands off the keyboard or mouse to go all the way to adjust game/chat balance its just takes too long. They should’ve put a wheel for the game/chat balance on the headset cups instead just being on the oled; to make it easier and give more options. If you’re pauing $400 for a headset, at least should be exactly how it is easier for you to adjust it. Haptics feedback is very good BUT just doesn’t worth 400 bucks for that.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection, Price

    Rated 1 out of 5 stars

    Razer Kraken V4 Pro (Huge Disappointment)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't even know where to begin with this review. To say I am disappointed would be the largest understatement to describe the blunder of a gaming headset this is. I will first start with what is outright not good and unacceptable with this headset. First, I will address using these headphones with the included DAC. While having it connected to the computer and the headset paired with the DAC, the connection between the two is absolutely horrible. with the unit that I am testing there is a weird fading in and out of any and every audio that I am streaming to the headphones. It will hold a stable connection for maybe a few seconds and then fade/drop out without completely letting go of the audio, but you can hear something is not working right. Additionally, there is a weird static as a result of the unstable connection between the headphones and the DAC. Next, I will address the haptic drives. This is by far the worst implementation that Razer has ever done. when the haptic drivers are off it is actually not a bad listening experience. However, the issue starts when you enable the haptic feature at any level (low, medium, and high). From my experience with this headset the haptic drives don't seem to be secured properly so when they are enabled it gives off this scattered hollowed/echoed effect when listened to any type of audio. It becomes extremely annoying when trying to game or even casually listen to music. Also, this effect is both when connected to the DAC and in Bluetooth mode. I assume what razer was trying to do is copy the same haptic effect that Skullcandy uses in their headphones but on these they got it so very wrong. Finally, I will address the price. for about $430 you are effectively getting an overpriced pair of mid gaming headphones that have a plethora of issues, no noise control modes and a terrible implementation of the haptic Feeback for immersive bass. In considering these you would have to also understand that for the same price and cheaper you can get the Arctis Nova Pro Wireless (with a more capable DAC, noise control options, and a stable connection), the Corsair Virtuoso Max (noise control options and a stable connection), both of these options are better value for your money with a lot less headache. Also, before I forget the mic quality is terrible in testing these, I basically had to have the mic inside my mouth to get any decent pick up of my voice, which is quite surprising since these are meant for gaming. I will say it's not all terrible, as ironic as this is, using these in Bluetooth mode and paired to my phone was a rather decent experience and most importantly stable. I find the sound quality to be really enjoyable. The bass is super punchy and crisp, also very deep (as long as you are not using the haptic response feature). It is not muddy at all and delivers a very clean sound signature across all frequencies. Both mids and highs come in clean and using the EQ presets or even customizing it yourself really brings these headphones to life. Honestly, I would recommend these more for general listening than I would for gaming...but not for $430 dollars. Battery life is also pretty good, getting around the 70-hour claimed battery life. In summary, while this headset shows some promise for casual listening in Bluetooth mode, its poor connectivity, frustrating haptic feedback, and underwhelming microphone quality make it fall short as a gaming accessory especially at the premium price of $430. There are better options available for a more reliable and immersive gaming experience without the drawbacks encountered here.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Haptic feedback

    Rated 5 out of 5 stars

    Best gaming headset ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make you feel as if you’re in the middle of what you’re watching or playing. Really like the haptic feedback to complement the bass

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Nice Headset But is it Worth the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is beautifully crafted and is very comfortable on your head. The sound is amazing in games although at times seemed like the volume was a bit low. But that could be part of one of the issues I had with my set. Every time I charged my headset the Synapse app would freak out. Settings would all change, it constantly wouldn't let me into the settings of my headset and instead would have a popup box saying I must set the headset (or the mic) as my default device, even though they were. Almost every day I gamed I had to mess with settings before I could get going. If I was just gaming by myself for the most part it was fine. The mic volume was also constantly resetting itself to 0. So when I'd log into a Discord party no one could hear me. I would have to go through a series of steps of power cycling my headset (which sometimes rectified my problems), rechecking everything was set to default ( in windows and by clicking the pop up boxes what seemed like 20 times for the headset and another 20 for the mic), I would have to power cycle the LCD box, close and reopen any apps that were using the headset or mic and sometimes a full system restart. And I'm sure I am missing some steps. There were also several nights of gaming where my voice was coming through the mic sounding robotic or just so broken up I couldn't be understood. The headset itself again like I said earlier looks and feels beautiful. Very well made. The materials all felt premium. One thing about the headset I didn't like is it seemed like too many buttons on the right ear muff. I was constantly hitting the haptics button or the EQ button trying to adjust the fit on my head or to remove the headset. I did feel like the headband tension was a little on the light side. If i wore it with one ear out to talk to someone in the room it would slide and fall off every time. It seemed adequate enough though if wearing them properly as long as the headband was against the top of your head. If it wasn't it would slide down onto the tops of my ears. The LCD box at first I thought was the coolest thing, but a couple days after setting it up it was just another thing on my desk that didn't get used. The box seems gimmicky and redundant. It has some neat features in there to be able to adjust everything but there's so many little menus to get through it was almost cumbersome. That and the button clicks for the knob is too strong. I had to use two hands, one to hold the box because the feet weren't good enough to keep it from sliding across my desk while I pushed the button, and the other hand to work the knob. and all the settings you can also access in the app which I usually had open anyways because the headset didn't load up with my settings. So the box really wasn't used. I did notice I couldn't leave the box plugged in and plug in my headset while gaming. The setup was fighting itself to use either the USB cord or the wireless connection and all sound and the mic would constantly clip out every two seconds. I feel like the system should automatically switch for you to usb connection when plugged in. The mic became a problem for me and is ultimately why I returned my headset. I had similar issues with my old pair of Kraken wired headphones where the mic wouldnt coil up inside correctly. It would bunch up with like a half inch of the mic hanging out, the rubber around the mic boom was sliding and bunching up. You would have to push so forcefully on the mic trying to close it that the boom right at the mic would bend into a 90 degree angle and it just would not go inside correctly. If i did get the mic in the next day it was difficult to get the mic back out. I fits so tightly to the outside of the headset that you had to struggle to get a grip on the mic to pull it out. The little space to get your fingers under the mic wasn't big enough to grip it well. The next thing was haptics. I was so excited to try this and is why I purchased this headset in the first place. I've been wanting to try a haptics vest and this seemed like a great starting point. I shut the haptics off after the first week. It was awesome at first. I play a lot of Escape From Tarkov and everything sounds cool and felt cool at first but it was giving me headaches. So I started changing the setting and changing when the haptics would come in and i noticed no matter how I set them they were activating when my teamates would talk through discord. This coupled with the issue that every other time I started up Synapse all my settings were reset or different from where I had them I found the easiest thing was to keep them turned off. Battery life was also no where near 50 hours. Which is whatever, I don't really care if I had to charge more often and it wouldn't have been a concern at all if it didn't also freak out when I plugged the headset in while the box was plugged in. I ended up unplugging the box and then plugging in the headset with that cord to get around it. Till I noticed that was changing the sound coming through the headset and my voice on discord.. I game on average for about 4-5 hours a night. Sometimes less and sometimes more. And I found myself having to charge these about every third day. In the end I returned them and ordered a set of Maxwells. I really really wanted this headset to work out. I liked them a lot. They are light and sound great and are comfortable, but for the price they are, all the issues I was still having with the app almost nightly, and half the features I bought them for not working properly I couldn't justify keeping them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Haptic feedback
    Best Buy Employee

    Rated 5 out of 5 stars

    Game Changing

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner it almost every high end gaming headset on the market, mainly playing shooters and MMOs. Hyptic feedback ads to the immersion as advertised and adds a welcomed sense of connection to content. During music listening, the haptics emulate powerful, shaking bass, and it is done well! Clarity is up there with airpods max. I would like bluetooth that doesnt require the dock, an added transparency mode and synaps support day one… typical razer behavior…

    I would recommend this to a friend
  • Pros mentioned:
    Customizable settings

    Rated 5 out of 5 stars

    great for immersive gameplay!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this headset so I could play rainbow six siege but I honestly enjoy playing every game much more because of how great everything sounds and I can control so much with the mixer and the headset

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would give this headset a 5/5 if…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: the build is great and they are really comfortable. The sound is great too. The haptics are great if you’ve had the older model that was released for the PS5, the haptics on this headset are far better. Over all great sound, comfortable, and great mixamp and wireless range. Con: the one and only and is very crucial for me as a streamer. The mic is terrible. It has like a crunch to it and you can hear it on the side tone. The worst part about this is that I turned off the sidetone, because I thought maybe the haptics are causing that weird vibration in the mic, but then my friend told me he could hear the crunch from my mic, and honestly I really eanted to love this headset as I own a pair if astro a50 x’s and the white steel series arctis nova pro wireless. And this headset looks better than those, but sadly I cant recommend this to anyone until that issue gets fixed. For the $400 price range almost $500 with taxes, this is absolutely unacceptable. Razer needs to fix this. If you are person that doesnt care about the mic quality than this jeadset is amazing.

    No, I would not recommend this to a friend