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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 187 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are delighted by the Kraken V4 Pro's superb sound quality and comfortable design, praising its immersive haptic feedback and excellent battery life. Many appreciate the convenient retractable microphone and customizable RGB lighting, although some find the headset's cost to be high. The overall experience is described as enjoyable for extended gaming sessions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 187 reviews
  • Pros mentioned:
    Haptics, Sound quality

    Rated 4 out of 5 stars

    Great headset but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a pretty good headset, However it is quite expensive for me to write off for gaming as I don't make much money. If you want haptics, nothing beats skull candy. However if you value a true Cinematic masterpiece, this headset is the one you want.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Very Nice Headset But is it Worth the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is beautifully crafted and is very comfortable on your head. The sound is amazing in games although at times seemed like the volume was a bit low. But that could be part of one of the issues I had with my set. Every time I charged my headset the Synapse app would freak out. Settings would all change, it constantly wouldn't let me into the settings of my headset and instead would have a popup box saying I must set the headset (or the mic) as my default device, even though they were. Almost every day I gamed I had to mess with settings before I could get going. If I was just gaming by myself for the most part it was fine. The mic volume was also constantly resetting itself to 0. So when I'd log into a Discord party no one could hear me. I would have to go through a series of steps of power cycling my headset (which sometimes rectified my problems), rechecking everything was set to default ( in windows and by clicking the pop up boxes what seemed like 20 times for the headset and another 20 for the mic), I would have to power cycle the LCD box, close and reopen any apps that were using the headset or mic and sometimes a full system restart. And I'm sure I am missing some steps. There were also several nights of gaming where my voice was coming through the mic sounding robotic or just so broken up I couldn't be understood. The headset itself again like I said earlier looks and feels beautiful. Very well made. The materials all felt premium. One thing about the headset I didn't like is it seemed like too many buttons on the right ear muff. I was constantly hitting the haptics button or the EQ button trying to adjust the fit on my head or to remove the headset. I did feel like the headband tension was a little on the light side. If i wore it with one ear out to talk to someone in the room it would slide and fall off every time. It seemed adequate enough though if wearing them properly as long as the headband was against the top of your head. If it wasn't it would slide down onto the tops of my ears. The LCD box at first I thought was the coolest thing, but a couple days after setting it up it was just another thing on my desk that didn't get used. The box seems gimmicky and redundant. It has some neat features in there to be able to adjust everything but there's so many little menus to get through it was almost cumbersome. That and the button clicks for the knob is too strong. I had to use two hands, one to hold the box because the feet weren't good enough to keep it from sliding across my desk while I pushed the button, and the other hand to work the knob. and all the settings you can also access in the app which I usually had open anyways because the headset didn't load up with my settings. So the box really wasn't used. I did notice I couldn't leave the box plugged in and plug in my headset while gaming. The setup was fighting itself to use either the USB cord or the wireless connection and all sound and the mic would constantly clip out every two seconds. I feel like the system should automatically switch for you to usb connection when plugged in. The mic became a problem for me and is ultimately why I returned my headset. I had similar issues with my old pair of Kraken wired headphones where the mic wouldnt coil up inside correctly. It would bunch up with like a half inch of the mic hanging out, the rubber around the mic boom was sliding and bunching up. You would have to push so forcefully on the mic trying to close it that the boom right at the mic would bend into a 90 degree angle and it just would not go inside correctly. If i did get the mic in the next day it was difficult to get the mic back out. I fits so tightly to the outside of the headset that you had to struggle to get a grip on the mic to pull it out. The little space to get your fingers under the mic wasn't big enough to grip it well. The next thing was haptics. I was so excited to try this and is why I purchased this headset in the first place. I've been wanting to try a haptics vest and this seemed like a great starting point. I shut the haptics off after the first week. It was awesome at first. I play a lot of Escape From Tarkov and everything sounds cool and felt cool at first but it was giving me headaches. So I started changing the setting and changing when the haptics would come in and i noticed no matter how I set them they were activating when my teamates would talk through discord. This coupled with the issue that every other time I started up Synapse all my settings were reset or different from where I had them I found the easiest thing was to keep them turned off. Battery life was also no where near 50 hours. Which is whatever, I don't really care if I had to charge more often and it wouldn't have been a concern at all if it didn't also freak out when I plugged the headset in while the box was plugged in. I ended up unplugging the box and then plugging in the headset with that cord to get around it. Till I noticed that was changing the sound coming through the headset and my voice on discord.. I game on average for about 4-5 hours a night. Sometimes less and sometimes more. And I found myself having to charge these about every third day. In the end I returned them and ordered a set of Maxwells. I really really wanted this headset to work out. I liked them a lot. They are light and sound great and are comfortable, but for the price they are, all the issues I was still having with the app almost nightly, and half the features I bought them for not working properly I couldn't justify keeping them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lobe this headset. Very comfortable. Love the OLED display and the ease of use. Great sound and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is superb. The Oled screen has really nice customizations. The haptic feedback is very nice for when listening to music or for feeling that extra reaction to a sound

    I would recommend this to a friend
  • Pros mentioned:
    Haptics
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice headset, hefty price tag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of the features are nice, I’ve had a few weird bugs here and there but nothing major. Haptics are cool and worth getting in future headsets, I just wonder if the price tag is justified vs. the Arctis Nova pro’s.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent headset with a great build quality. I just don’t think its features justify how expensive it is. Hopefully it will drop in price to be more enticing. I haven’t had any issues with it though.

    I would recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality

    Rated 5 out of 5 stars

    Love these definitely worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haptics are awesome and you can customize it to your preference as far as how stong it is. The sound is crystal clear and the control box is super cool. Adds an awesome vibe to your desk space.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Non Sponsored review.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great headset. Mic is 5/5, Spatial sound is 5/5, headset sound quality and accuracy is 5/5. Comfort 5/5, battery life 2/5, price 3/5.

    I would recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Game Changing

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner it almost every high end gaming headset on the market, mainly playing shooters and MMOs. Hyptic feedback ads to the immersion as advertised and adds a welcomed sense of connection to content. During music listening, the haptics emulate powerful, shaking bass, and it is done well! Clarity is up there with airpods max. I would like bluetooth that doesnt require the dock, an added transparency mode and synaps support day one… typical razer behavior…

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Haptics

    Rated 5 out of 5 stars

    Magnificent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are super good especially with the haptics on, you literally feel everything in the game whether its the gunshots or revving from a car engine. Also they dont feel like they’re squeezing my head like other headphones. Overall 10/10

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get Nova Pro's or Elite - Skip this Razer mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrible headset for the price and I returned it and spent more with the Nova Elite and haven't looked back. I'm not sure what's going on with Razer but their quality lately has really dipped. The mic would randomly cut out or change my voice to the point teammates would complain. The sound quality was good, but it had very low range and would even randomly cut out while gaming. Not sure why they went with RGB on a headset, you can turn it off, but such a waste of money if that's what you're wanting in a headset. My biggest issue was the OLED. I wanted it to display the date and time for a quick glance look at what time it is. Razer has it turn off entirely to protect from OLED burn in which I get but then it makes the OLED useless. They did the same thing with their Blackwidow 75%. I returned both. Steelseries - Either the Nova Pro or the Elite is superior over this headset. I did some what wnjoy the haptics on this for some games but all the other issues made that irrelevant and when I went to the Nova Elite there was no way I was keeping this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality

    Rated 5 out of 5 stars

    Sound Quality=Epic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing, the haptics are so cool. Never liatened to audio like this before

    I would recommend this to a friend
  • Pros mentioned:
    Haptics
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Definately something that not worth $400

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok it is cool to have a OLED screen but in functionality terms definately not good. To take tour hands off the keyboard or mouse to go all the way to adjust game/chat balance its just takes too long. They should’ve put a wheel for the game/chat balance on the headset cups instead just being on the oled; to make it easier and give more options. If you’re pauing $400 for a headset, at least should be exactly how it is easier for you to adjust it. Haptics feedback is very good BUT just doesn’t worth 400 bucks for that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A good pair of headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound and nice fit on my ears and they are soft on the ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing Haptics and Sound Quality but Complicated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them it adds a layer of immersion you cant get from a regular sound system. Only issues it take forever to calibrate(to much freedom) My second gripe is you have to plug and unplug the station everytime you turn your computer or you minor connection feedback in the headphones. Overall Id recommend

    I would recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality

    Rated 3 out of 5 stars

    Decent headphones, wait for sale imo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent, but at this price point you can just get professional headphones. Razer software is very complicated and makes troubleshooting/setup/settings annoying. Overall very ehh.. feeling after owning for awhile. The haptics are cool but super specific and niche on when they turn on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    almost the best of all time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If these headphones could be used independently via Bluetooth with your phone, they would be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Fantastic Headeet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset for the price . This headset fits all of my needs.. yes a little pricy but this is an all in one headset to Game on for movies and for your daily music.. i highly recommend this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Haptics, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the older, wired version of this and I loved it. This new version is wireless, easy to setup, and sounds great. Haptic feedback is fantastic, and it’s hard to go back to regular headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bass Lovers Dream

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely mind blowing sound quality, and the vibration feature really adds to the music listening to experience. I just wish that it came with noise cancellation.

    I would recommend this to a friend