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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 214 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the Kraken V4 Wireless Over-the-Ear Gaming Headset, particularly its sound quality and comfort. Many users also appreciate the long battery life and the aesthetic appeal of the RGB lighting. While the retractable microphone, lightweight design, and USB-C connectivity are well-received, some customers have reported connectivity issues with PCs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 214 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound, decent price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente device. Great sound, able to hear enemies coming from the side very clearly. Very happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greta gaming headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio with thx spatial sound. Recommend for anyone wanting a good headset without spending ungodly amounts of money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for gaming or music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. Great sound and love how the colors sync with all my Razer setup. My only ask is that the 7.1 or Dolby were easier to setup and utilize

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ehh could be better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somtimes it works great but i ha e had to shut it off and turn it back on to get clear sound when it works good the sound quoliry is good and the mic is great just wish it would be perfect all the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They last forever honestly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still one of the best sets in the razor series. Honestly anything razor, for pc is fire

    I would recommend this to a friend
  • Pros mentioned:
    Microphone

    Rated 5 out of 5 stars

    Love The Retractable Mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Great for gaming and doing school work. I love that the microphone is retractable so that I dont have to worry about losing it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has the best audio! It sounds so crisp and clear. I usually just use regular headphones but this headset really is worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good gaming headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones for gaming. My son is really enjoying them. Says the sound is good and mic is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    The worst built headsets in the industry.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily the WORST built best sounding headset I have ever bought. I can NOT recommend this item. It is built poorly. The plastic arms holding the ear cups have cracked multiple times. They simply are trash. The sound on the other hand is really good. I would daresay it is upper tier. But it doesn't overcome the fact that I have had these less than 2 months and they are now unusable. If you have a small head then they MIGHT work. But if you take them off your head incorrectly then the plastic arms WILL snap. Not possibly snap, absolutely positively snap. The sound is good for the price. The build quality isn't good at ANY price. Stay the heck away from these headphones. Simply a waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    An embarrassment of a headset by Razer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short story is this headset is awful. Sure the audio when listening to music/games is alright but the mic is one of the worst I've ever owned. Downright probably the worst mic I've ever heard in all of gaming. For something that came out in 2024 this is just beyond pathetic. Stay away from this headset. I strongly recommend the Blackshark V2. You can snag a wired version for only $50 and it's infinitely better than this overpriced $180 headset. More to say about it down below if you're interested. ---------------------------------------------------------------------------------------- I'm a Razer fanboy at heart and I've enjoyed most of their products. The keyboards are great, the mice are solid and the headsets have been sweet. Well, except for this one. I was excited to move to the Kraken V4 since my older headset is the Blackshark V2 pro. I really loved that headset but I figured it was time for an "upgrade". The sound from the new Kraken is great when listening to music/gaming. Everything sounds clear and the surround sound is a neat feature. However, the Kraken V4 mic quality literally sounds like a single ear piece mic from the Xbox 360 days. It's absolutely dreadful. If you're comparing a modern day headset microphone released in 2024 and it's comparable to a mic that was released in 2005 something is horribly wrong. I've done multiple tests across many different applications and they all sound the same. Muddled, full of static and the built in gain is off the charts. I can hear my mouse click when the headset is a good three ft away from me. It picks up EVERYTHING that is around you. Noise cancellation software can't fix it either. I tried to fix the dogwater mic audio and I am returning it the day after I purchased this. It's just a lost cause. An absolute embarrassment on Razer's end. Razer is one of the big PC gaming equipment companies but this microphone is absolutely pathetic. I paid $180 for a headset where the audio from the mic sounds like I have the microphone down my mouth breathing heavily into it. Stay far far far away from this product. I would much rather use my damaged Blackshark than touch this Kraken again. Don't let Razer fool you bragging about all the "neat features". I would strongly recommend the Blackshark V2. The audio sounds about the same compared to the Blackshark V2 and the mic is about as good as it can get. The Blackshark mic sounds like you're talking right in front of someone and the mic barely picks up any background noise straight out the box. No other applications required. Funny enough the built in headset mic is the best I heard ever. It's everything you could ever ask in a headset microphone. Plus you can get the wired version for only $50. I'm sure the mic quality is about the same as the pro version I own. Very impressive for a built in mic. If I could give this Kraken headset lower than one star I absolutely would. I just can't overstate how awful this product is. I'm ashamed that the company I'm a fanboy of puts out products like this sometimes. Makes me want to switch to another brand like steelseries. Just had to rant about how absolutely pathetic this headset is. The great sounding audio absolutely does not justify the horrendous mic quality. Asking $180 for this is criminal. Razer dropped the ball on this one. Honestly this product just killed my mood after having a rather good day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Release the Kraken

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son and he loves it! He says that its super comfortable and was easy to set up. He likes that it can pair his phone too!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wireless headphones and like the rgb lighting. My son got the wrong ones and first exchanged for these and he likes them perfect for his needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! Love these! Very clear and great headset for gaming!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but a little heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good, but a little heavy because of the battery. I realize I prefer the hardwire connected ones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Razer headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good sound some Times they disconnect but after and update no more of those issues good battery last me several days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset for gaming. lightweight. easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the last headset i bought. The last one i bought broke after 3 days.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, highly recommend easy set up and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bungled implementation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, the sound quality on this headset is very good. The problems I have are the audio ducking with a completely unnecessary voice over of "Mic off" or "Mic on" is ridiculous. The retractable microphone stopped fully retracting within a few weeks of usage. Also frequently after un-muting my microphone won't pick up any audio from me. I'll be returning this and getting something different.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the second headset by Razor. They make great products. I have several other products by them. They have great customer service.

    I would recommend this to a friend
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