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Customer Ratings & Reviews

Razor - EPrime Electric Scooter - Gunmetal-Front_Standard

Customer rating

Rating 4 out of 5 stars with 18 reviews

  • 30%
  • 20%
78%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 1 out of 5 stars

    A Poorly Executed Scooter That Misses the Mark

    Posted
    Imagic
    • My Best Buy® Elite Plus MemberElite Plus Member

    After initial high hopes that Razor had delivered a reasonably priced scooter that could compete with Segway and Xiaomi, I went through the mental process of denial and emerged a cynical critic of this design. I suppose the best place to start is the offensively terrible knob that you used to tighten the folding mechanism. It's ironic that Razor advertises this as a rattle free design because in reality every few blocks the knob comes loosen andd rattles like crazy. Did I mention that the knob is loose? There is no possible physical way to tighten it enough without bringing a pair of pliers with you and even then it comes loose. I have a good theory for why it comes loose so easily. It's because this scooter has hard plastic wheels and no suspension. So, every single vibration every single granule of gravel on a paved street shakes the entire scooter and every bone in your body. In the process, it shakes that knob loose. Getting on to other issues, the electronic break on this scooter is not regenerative but it is extremely weak and basically useless. The rear wheel friction break is there but it too is awkward to use effectively. It's hard to stop this scooter in a reasonable distance. Not only are the wheels hard plastic, but they are skinny. This is a huge disadvantage compared to competing electric scooters, it can easily get stuck in train and trolley tracks as well as storm grates. Are you curious what else is not so great about this scooter? How about the lack of a light or reflectors for nighttime writing. How about the absence of a speedometer, or the battery gauge that leaves you guessing about the range. Or how about the weak motor that can barely get to 10 miles an hour on flat ground, and only reaches the advertised maximum speed downhill. And how about the abysmal range. 6 miles I'd say, no more. And that last mile, that's going to be at half speed. Oh, and the inadequate charger is going to take forever. I don't understand why Razor did not want to build something that properly competes with the better motorized kick scooters out there. But the simple fact is, this is not it. This is a terrible scooter.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Getting me from Train to Work | An A+ Option!

    Posted
    PartTimeGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a daily train commuter into the Los Angeles area - something I have been doing for years to avoid about 20 miles of solid traffic along a very heavily traveled corridor. When arriving at my station near work, I would take a bus, get a ride or call for a car to get me to my office. I had begun to notice more and more of my fellow passengers bringing electric bikes, scooters and skateboards along with them for final travel to their destinations, and it prompted me to search for an option of my own. I found expensive options that were way outside of my price range, and cheaper ones that looked like they just weren’t going to cut it (I’m an American adult, after all…not a lighter-weight child). When I came across the E Prime, I felt like I had found the one! It looked to be just the right spec and price for me, so I excitedly decided to purchase the scooter for pick up the same day in store. (I had to have it right away, and loved the instant gratification of getting it within an hour…thanks Best Buy!) It performs as expected, and I have been using my E Prime to get back and forth from the train station to work ever since. It has the power and speed to get me the couple of miles to my office, where I charge it up during the day, and then it is ready to whisk me away back to the train at the end of the day. I am pleased to have received a solid value for the price I paid. My train friends have been asking where they can get one too. Not only is it a fun product that is functional, but it's a great looking conversation starter as well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I wanted to like it

    Posted
    Scootchick
    • My Best Buy® MemberMember

    Razor could have made a good scooter if they provided minimally a bigger front wheel and suspension but they opted for cheap dissapointment. It's made of aircraft metal just like the kick scooter so when you go over bumps it rattles like crazy, has too much vibration so much that my hands and knees hurt while riding besides feeling like I might die because the rattling makes it hard to steer. The left thumb breaks dont work, and it really needs a headlight and it would be nice if it let you know the speed you were doing. Lastly, I dont know what Razor was thinking, they sell this for $379.99 but it feels like a $99 cheap scooter. For $379.99 it does not hold a candle to other scooters going for the same cost.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned in less than 24 hours

    Posted
    Edmcfly

    Not a fan. It took 3store fronts to stop with brake on when I tried to stop. You need to hit brake which kills the motor and hit foot brake The rear motor wheel will want it to pop a wheely. Had to jump front wheel over a hose and the little pull up wanted it to do a wheely. Dangerous.. The charging port is on the bottom. What happens if you hit a puddle? There also is no front suspension every bump hurts. I expected more from razor. Best buy is great

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fun ride!

    Posted
    WorkinMama
    • My Best Buy® MemberMember

    I love this scooter! It is fun to ride and super stylish looking. It has a long lasting battery, really quiet and easily folds for storage...and it doesn't take very long to recharge. The handlebars can adjust up or down making it a comfortable ride for my older kids to use too. This So Cal family loves the Razor E Prime for riding around the neighborhood and for my short commute to and from work!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Electric Scooters

    Posted
    Mommyoftwo

    Better than renting a Byrd - I'm so happy with my buy! I use this for a short commute to and from the train station. The ride is smooth and easy. I am always being stopped and asked about my fold-able scooter. I charge every night and have no problem with the battery life. It is a fun ride!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    poor quality - product not ready

    Posted
    RobC
    • My Best Buy® Elite MemberElite Member

    1st scooter would not turn off - then would not turn on - after 4 days use. Returned it and bought second. The power switch panel screw came off after 2 days. Called Razor for replacement - no replacement parts available for 4 to 6 months. Told me to return it to Best Buy. Scooter is ok when it works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast Scooter

    Posted
    KDog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought the Prime electric scooter for my son for this birthday. Much faster than his previous Razor Scooter. Rides well. I had a problem with the battery charging so I brought it back to Best Buy and exchanged for a new one, no problem. So far, so good on this new scooter related to the battery.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best scooter for a teen

    Posted
    Elijah

    When I got the scooter, I had a lot of doubts. But once I turned that throttle on, I was amazed with it's torque and quietness. It's the scooter version of a Tesla. There is plenty of ride time. I went for an hour long trip on it with power to spare! Great scooter!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fun! Fun! Fun!

    Posted
    SBMX90
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Amazing fun! Bought this for my kids 10/12 for Christmas and they love it! Very easy to handle and throttle is also easy to learn. I was concerned getting them a scooter that can go that fast but it’s really easy to control the throttle. We love it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome toy

    Posted
    Dronee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This scooter feels just like the electric scooters you can ride in Orlando and Miami. You can’t regret this purchase. The charge time is a little long from a dead battery but it has like 5 mile range. For me it did anyway

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    so far so good

    Posted
    luca
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    it is a very good scooter. i ride home from school everyday, and it is fast and steady. one bad thing is the power button is so low.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My

    Posted
    Lillyanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My Grandson loves it! Very user friendly, easy to fold and light enough to carry flight of stairs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quick!

    Posted
    Anthony6986
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Santa brought two of these for my kids. Great purchase so easy to set up too

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Useable

    Posted
    Tan1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My son use it for college. It is useable. but one of the LED was broken in the first month.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for children

    Posted
    zdcrash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My daughter loves this scooter very good quality and is very quick.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Fun

    Posted
    Desertrider
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this scooter, easy to ride a super fun way to get around

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wish the battery would last a bit longer

    Posted
    DALLASBUYER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great scooter; however, I was expecting a bit more battery life.

    I would recommend this to a friend