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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 3.9 out of 5 stars with 22 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the print quality of the Refresh Subscription. Users report that the quality of the printer is great. There are no cons mentioned about this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and good. Even when printing in color it is fast. And Brother has the best/most affordable subscription plans. And you get 2 months free. It takes around 14-15 seconds to print a full-color page. It is faster with black and white

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Happy to be with this Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Brothers product, and using it for about a month, I feel that I have entered a higher level of Quality, than that which I was use to, with other brand of Printers.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent black and white laser printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent black and white laser printer for such a price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didnt try it yet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent tried it. Dont think i will. I really hate subscription services unless i really use it.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Brother

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and very helpful for me..very recommended to you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Light weight design. Bought for friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goooooooood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Veeeeeeseerrryy goooooood verrryyyyyyy niceeeeeeeeeeee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saves a lot of money, and the monthly payment is so affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not activate.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no use for this subscription. Did not activate.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality of the printer. Very clearly. Recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refresh subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just started the program so only have the first cartridge but so far it works flawlessly and print’s excellent it has also lasted a lot longer than the cheap Amazon cartridges I have used in the last!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer work as expected. It also came with 4 month ink replacement. I haven’t had to use just it but it’s certainly appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good printer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good printer. Use it almost every day. Prints really fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have a chance to use this yet. But looks like is great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Concept is good for the right person

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's nice that Brother offers a free trial, but I am not one for subscriptions for consumables. This might be a great option for a small business or someone who generates a lot of output, but it's not for me

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use, easy to pair. Wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REFRESH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, and we're off and running to saving money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Glitchy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working and Id love to use the account but i lost my first password and have not been able to reset it. The printer works just fine without this subscription so i may cancel it.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues on resetting your Password. Please reach out to us in order to help you on the password reset. Our Brother customer support team is available to assist directly at www.brother-usa.com/brother-support. Brother

  • Rated 1 out of 5 stars

    Scam runaway

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 months they started charging me money and I subscribed for the 2.99 subscription but they don't tell you that the subscription based ink does not work after you cancel the subscription. Kind of a mess

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you are experiencing with the Brother Print Subscription service. We'd like to help. Please contact Brother USA support team at https://brother-usa.com/support Brother

  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought a new printer. Out this Refresh subscription. Worthless as Black cartridges for impossible to find including direct for Brother. So a subscription that can't be supported by the origin for the product: worthless.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother Printer. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.

      Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Brother

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