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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 239 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers admire the Refurbished Classic Electric Scooter Subscription for its speed, affordability, ease of use, and long battery life. They appreciate the power of the scooter, the convenience of the subscription service, and the smooth ride it provides. However, some customers have concerns about the refund policy, limited range, customer service, shipping time, and the security deposit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 239 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Range

    Rated 5 out of 5 stars

    My scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun I love the get up and go where I want. I wish it would go a little bit farther and fast it is. Very . Surprised the crap out of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Revolutionizing Mobility Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The introduction of subscription-based services for the Unagi Scooter marks a groundbreaking shift in the way we approach personal transportation. Opting for a subscription rather than an outright purchase transforms the scooter ownership experience into a hassle-free and cost-effective endeavor. Unagi's decision to offer a subscription model aligns perfectly with the evolving needs of urban dwellers seeking convenient, sustainable, and flexible mobility solutions. With the subscription model, users can effortlessly access the latest Unagi Scooter models without the burden of a significant upfront cost. This not only makes cutting-edge electric scooters more financially accessible but also ensures that subscribers are always equipped with the most up-to-date technology and features. The simplicity of monthly payments eliminates the barriers to entry, making eco-friendly transportation an achievable reality for a broader audience. Furthermore, the subscription approach brings added peace of mind. Users no longer need to worry about maintenance costs or potential depreciation of their scooter. Unagi's commitment to providing maintenance and support as part of the subscription package ensures that subscribers enjoy a worry-free riding experience. This proactive approach not only saves time but also fosters a sense of loyalty and trust between Unagi and its users. In summary, Unagi's embrace of the subscription model for their scooters represents a forward-thinking leap in personal mobility. It is a testament to their commitment to innovation, accessibility, and customer satisfaction. As we navigate the future of urban transportation, Unagi's subscription service emerges as a shining example of how companies can adapt to meet the dynamic needs of their users while contributing to a more sustainable and convenient urban lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Range

    Rated 5 out of 5 stars

    Unagi model 1

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, just as fast as the voyager, just doesmt have the range

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Very good electric scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good speeds. Long lasting battery. Aesthetically pleasing.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rented 2 scooters. Waited a week for the first one, it came broken and would just randomly turn off. The second scooter arrived and worked fine. Overall, cool concept but would definitely not recommend. By the time I got both scooters it was 2 weeks later so I only got 2 weeks to use. Trying to get in contact with Unagi is an absolute nightmare. Currently trying to return the scooters and can’t get in touch with anyone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ride quality

    Rated 3 out of 5 stars

    Looks sleek, not too powerful

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight but I feel all the bumps on the road while riding. Good for short, flat rides.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Scooter rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So it was an excellent price for us to rent a scooter and pay it monthly after this one month

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. Really like how it folds Its really fast. The customer service is excellent!! They replied quickly to all my questions! They actually care for the customer! Set up was easy! And oh my gosh the beautiful white box the scooter came is also very luxury look and also unboxing it. The scooter kinda looks like it belongs to the Tesla car family.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Suspension

    Rated 5 out of 5 stars

    My transportation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but bad suspension and it be faster just alittle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Basic and fun

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic scooter and it works well get ut saves you money in lyft snd uber

    I would recommend this to a friend
  • Cons mentioned:
    Stability

    Rated 1 out of 5 stars

    Horrible battery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tbh I was quite excited while ordering it I always read reviews etc and I'm shocked to see nobody else is other than myself who's disappointed with the misleading information about the battery life and distance fully charged all night and only way to track it is if u upgrade from the classic it doesn't go no where near to the estimated miles before shutting off I've never went 3 mile distance on a full charge before 2 out of 5 notches is displayed then boom it literally puts u in harms way Ive had to get a replacement used scooter and had the same issue but it is fun easy to put together wouldn't advise anyone to ride on wet painted pavement you will definitely slide and hurt yourself or someone most of all their not rent to own but you'll definitely be responsible 300 if u had opt into theft protection and with out a Police report your pay full price

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt receive a scooter thats promised. That range and speed are not as mentioned during the purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 4 out of 5 stars

    Fun fun fun

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice my children and wife love riding this scooter will definitely do again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Unbeatable Value and Convenience!"

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently opted for the Unagi E500 Electric Scooter monthly rental, and it's been nothing short of a game-changer! The $59/month package is an absolute steal, considering it not only covers the rental but also includes free servicing and insurance. The refurbished unit I received looked brand new, showcasing the meticulous care put into its restoration. The no-contract policy is a huge plus, providing the flexibility I need without being tied down. The scooter's performance is impressive, offering a smooth and reliable ride. The added bonus of free servicing ensures that any concerns are promptly addressed without breaking the bank. The insurance coverage is a thoughtful touch, giving me peace of mind during my rides. Overall, Unagi E500 Electric Scooter's monthly rental is a fantastic deal, combining affordability, convenience, and quality. It's undeniably a best buy for anyone in search of an electric scooter that delivers on all fronts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for short tern lease Not worth it if you need something for longer than 6 months Too expensive And mine got stolen and now they are charging me like $1500 for this used up old scooter Not to mention I feel like a nerd riding it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Unagi Scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good overall, fast enough and comfortable, will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fun and affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun and affordable scooter. Good for sll ages. Fast and cool

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Unagi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good scooter the battery lasts a long time Delivery took a long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoyable adventures

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say unagi scooter was a great deal. The price point was affordable. Dual motor and goes at a decent speed of 20 miles per hour. The battery was great for intown mobility no issues getting around for adventure and back home. Comes with led light also for night riding. All around nice electric scooter.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Very good very reliable

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and reliable, good battery life as well it has very good maximum mileage.

    I would recommend this to a friend
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