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ReTrak - Utopia 360° Virtual Reality Headset with Bluetooth Controller - Black-Angle_Standard

Customer rating

Rating 3.5 out of 5 stars with 1578 reviews

69%
would recommend to a friend

Pros

Cons

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  • Rating: 5 out of 5 stars

    Great VR Experience on the Cheap

    Posted
    Tompzone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great VR Headset on the Cheap way better than the Google Cardboard and Cheaper than the Samsung VR, what i think makes this product stand is the well tough layout (triple Head Band, Perforated Leatherette, Adjustable Spacing for the Eyes, Opening for the Camera, Opening for Headphone and Charger, and sufficient space for big phones). This works using the Google Cardboard Apps, some do rival the Oculus and HTC Vive (except when interacting that is where this falls short) this also depending on your phone, that is a big consideration, Using a Note 4 the screen is clear and the Performance is Acceptable The Achilles heel of this is the controller, it looks ok, but it leaves a lot to be desired, first the mode that it boots in doesn't work for VR apps, it has to be changed to the Pointer mode first and the Pointer is always visible (even if you put it to the corner it can still be seen), other than the controller this is great (use a Moga Controller instead and save 5 bucks)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not so great on iPhone

    Posted
    Jeremy

    I spent about an hour trying to figure out why the remote controller wasn't working on this before finally giving up. There is no "Action Button" or external button at all on the headset itself, which Google Cardboard apps require to simulate a screen tap. So I have to open the headset and physically tap the screen whenever a VR app needs a button-push. I assume the remote controller would give me that functionality, but I can't get it to work on my iPhone with any games or apps; I can only get it to work with videos. I did change the "mode" as directed by the instructions, but it was no help. Movie mode is the only mode that works for the controller on my iPhone. According to other comments I read online, other iPhone users are having this same issue, but it works fine on Android. I don't have an Android so I can't test that, and I'm not going to give up my iPhone in favor of an Android just so I can use a $30 headset. As a result, I am limited to apps that do not require an action button and instead work off of gaze control... of which there's like 5, and 4 of them are roller coaster sims. There are openings on either side of the headset, so I imagine I could fashion a conductive button on my own, but this unit is designed for Google Cardboard apps and doesn't even have the conductive button that is part of Google's standard design. I feel like, in order to have a decent experience on this device, I would need to either buy an Android or modify the headset. Bottom line, if you have an Android then this may be OK for you, but if you have an iPhone buy something else.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for the money.

    Posted
    DJH11001
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me first state that you must keep in mind that this is not a $500 VR unit. So that being said, I did not go into this with high expectations. You also must keep in mind how good of a phone you are using with this. I was using a Galaxy Note 4. It worked ok with my phone. The only annoyance was having to constantly open the unit to switch vr apps. The Note 4 is quite large, which made it a little challenging to get it to fit in between the spring loaded brackets. Once the phone was in, it was fine. The thing I think most people will notice with these VR sets now, is that your your phone screen resolution is what plays a big part of how good the video looks through the lens of the headset. The cartoon style apps looks fine, but when I was trying out the live video apps, it was very hard to watch, because the clarity image wise was not that good. For the money, I can see this filling the void until you are ready to drop the big bucks on the higher end units. Worth a try.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Design and Quality

    Posted
    idahometeoriteguy
    • My Best Buy® Elite MemberElite Member

    I bought two of these as gifts but ended up keeping one for myself. I had reasonable hopes given the price, but I found the product to be poorly designed and low in quality. It was initially useless because it had been assembled with the gear set for adjusting the distance between eyes offset so much that I couldn't use the end of the range (I needed it spread fairly far apart for my use). I had to spend considerable time taking it apart to try to properly reassemble it, which proved to be quite difficult (at least it wasn't hermetically welded or glued, and they used small Phillips screws which at least made it possible to try to repair). Eventually I prevailed, only to find light leakage so severe that it lit up the face of my phone such that I could easily see it's Samsung label, home button, and the edges when trying to play a VR game. The problem could have been easily solved if the designers weren't trying to be artsy by making part of the housing out of translucent blue plastic (it's less of an issue if you adjust the focus all the way in, as much of that piece is enshrouded by the part of the case against your face; but if you need to dial the focus wheels out, you'll get this problem in spades). On the plus side, Bluetooth pairing was simple and the mechanism for holding the phone, while a bit cheesy, is easy to use and works fine. Overall the idea was good and there are nice adjustments to try to accommodate a larger customer base's variability in eyesight, but the execution is bad and with all the light leakage, it's only enjoyable to use in a very dark environment.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Prepare for frustration

    Posted
    Bursar
    • My Best Buy® MemberMember

    Pros: Ok, it has lenses and a mount that allows you to view 3d content on your phone. Move your head around and it moves with you. Cons: Incredibly cheap button on the top for interacting with 3d content. First thing you need to do with Google cardboard is press a "button" to activate content and continue to interact with it. The button just sticks a probe out to simulate a finger press on this model...except it hardly works and often gets stuck. I had to keep opening it up and unjamming it with a screwdriver. Cheap plastic and spring loading design means you'll quickly get distracted with frustration and will render any cardboard demo immediately broken. You'll be staring at 3d, but it won't do anything as you turn your finger red trying to press this piece of flimsy plastic just right to try to activate without jamming... save your money and don't ruin your first 3d experience on this thing. Bottom line: paying $10-$30 for a google cardboard 3-D experience, you of course have to temper your expectations...in the case of this product though you will quickly grow frustrated. Keep looking

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't focus, button defective - hunk of junk

    Posted
    Susu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read many reviews of this before buying on sale. I wasn't expecting Samsung quality at this price point, but I did expect a functional product. The only reason I would even give it one star is because it's fairly comfortable, although heavy. My eyelashes usually hit sunglasses, etc. but I didn't have any issues with that. I tried with my Samsung S8, S7 Edge and S6 in that order trying to get it to focus and the button to work. I have very thin cases on all of them, but removing them didn't help. No matter what adjustments I make, it won't focus, the button won't work and I have to remove it (because of the weight) and open it up to touch the screen. I would have to put a shim under the button slider, but I won't bother because it's so fuzzy. I also had issues with the phone power button and the S8 was a tight fit. It also tracks to the right as the demo goes along, so I was facing another direction by the end of one of the demos. I'll return it if I'm in the area of a best buy, but it's not worth a special trip.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Entry-level VR with Controller

    Posted
    SinA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this as an entry-level foray into VR. It is a step up from the cardboard box (has headband, adjustable focal length and adjustable pupilary distance). This and others work best with newer high-resolution phones. The field of vision is a bit narrow, but I didn't pay 200, either! The button in the middle is actually taps the screen, an action command used in some apps (not the latch for the phone door, like I originally thought). The instructions are minimal, but don't throw them out. You need the QR code to use the Cardboard app (and probably others). The instructions also explain the controller modes. The original controller was cheap junk and didn't work in 3 of 4 modes (the version with the Android/IOS switch). I contacted tech support and they mailed a replacement. The replacement is *MUCH* better quality. The spring loaded clips to hold the phone may interfere with the phone's volume and power buttons (i have to be careful loading the phone or it goes into Mute or tries to turn off). Still, it's fun. I don't feel like I wasted money.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Would not recommend

    Posted
    Pkr1991
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Reviewed with an Iphone 6. Before trying this the only VR I have used is a Gear VR which blows this thing out of the water. Although the Gear VR had its faults it performs much better and actually gives you a real virtual reality feel. I have no idea honestly why this product was even made. The Bluetooth controller being included was a huge incentive to me but once you read more into it you will realize that IOS does not support half the apps available to use with it. Pretty much useless. The button on the top that is called the so called "action button" did not work with my Iphone 6 but worked fine with a new model Galaxy. Overall like every big product there are always cheap knockoffs of them and this is a clear example. Save your money and wait until the technology is developed more. If you have a Galaxy phone though I strongly suggest trying the Samsung Gear VR. I am honestly disappointed Best Buy would even sell this. They only offer a small few Mobile VR's in stores and this was one of them. I would like to see more VR's sold in stores that aren't a piece of junk like this. Luckily BestBuy's return policy is fast and simple.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Kinda works with iPhone 7plus....

    Posted
    HarryHaggle
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this as an entry level device just to try out VR. I liked the ability to focus and adjust the distance between your eyes. The iPhone 7 plus technically "fits" BUT the Action Button does not work because, I assume, the phone is too thin. They provide extra foam pads but they didn't help. Here is why I gave it only 2 stars though - I have called the Support number multiple times - each time I had to leave voicemail because "they are very busy after the holidays due to the popularity of their products" but I have yet to receive a call back over a period of more than 2 weeks when they state they will respond within 24-48 hours). Their online support is also nearly non-existent. BTW, I haven't been able to get the remote controller working either (yet? ... time will tell...). So, bottom line is that the VR functionality "works" but don't expect to interact (via Action button or remote control) with any VR app on an iPhone 7 plus that requires the Action button or remote. If anyone has any suggestions on getting the iPhone 7 plus (and the remote controller) to work reliably, please let me know!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for the IPhone

    Posted
    Phillydt

    This VR headset is not meant for the IPhone at all. There are some rather boring apps you can download but now many and none that are really interesting. When looking through the viewer, you can see that you are looking a your phone up close. The adjustments don't even isolate the phone screen and it looks like you are looking at your screen through both lenses and they overlap. Not to mention, you can see the insides of the viewer when attempting to use. The action button is meaningless and the Bluetooth controller does not work with the IPhone despite having a IOS setting. Got this for Christmas and put it down in frustration after about 15 minutes. I tried the Samsung VR and this is NOTHING like that. Bottom line is Samsung beat IPhone (and other competitors) to market with VR technology so to compare at this stage of the growth cycle for VR is useless. I assume Apple will take this into consideration and make adjustments on either future IOS updates or come out with their own VR product. Either way, for now if you want a true VR experience, get the Samsung.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great way to start VR

    Posted
    stormrider101
    • Verified PurchaserVerified Purchase

    Wow, this is super addicting! Anyone who's tried out a VR headset knows what I'm talking about. I also have a set of LG Tone Bluetooth earbuds for audio. Overall, this VR headset is worth the $40 I paid - it also came with a Bluetooth remote. The effectiveness of the remote depends on the formatting of VR apps and games out there. For example, I can play/pause on VR YouTube videos but navigating to the next video or back out to search results doesn't work. Not a big deal, honestly. The VR headset is pretty comfortable but weighs down on the nose after 20 - 30 mins. I recommend taking breaks. I love being able to adjust the eyepieces to correct distance for my eyes. This is a very helpful feature as different videos and apps require minor adjustments of the eyepieces to get the right focus and resolution. I use an LG G4 with this headset and it fits fine. Only wish the clamp holding the phone felt more secure when I put it in there, but not a huge deal. For $40 I am very happy with this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    With S7, great way to try beginner VR

    Posted
    IowaTechy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to try some different VR games and options, but wasn't sure I was going to use the device enough to spend around 100$. This was a great option, but I have yet to be able to use the bluetooth controller included. The included screentap option is not the most comfortable position to reach, especially when you're looking around randomly for the next point of interest to use it. A much larger button in the top center, or a right or left side option would be better. My only other complaint is the adjustability. Some more options for near/farsighted people would be nice as it doesn't fit with glasses. Those minor complaints aside, I did enjoy this device. The graphics were great, and there is a large amount of fun and free games to try. At this time I have no desire to spend more money on a device that may or may not interface more smoothly with the games. If I find a game that does work better with the screentap option or the included controller, I may upgrade, but barring a truly excellent game I'm happy with the way this one functions.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great VR for the price

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I first experienced vr at a watch show in NYC and was blown away that I had to get one. I opted for the Utopia for it's price and I'm impressed. I'm 72. I don't play video games (mainly because I am a real spas playing them). I thought if I wasn't able to play the games or was unhappy with this viewer, I wouldn't loose much if I purchased this viewer. Well it works great. The optics and adjustments are very good. The controller. required more time to learn and controls did not always correspond to the game's set up instructions. That maybe because I never played video games. I'm sure my 19 yr old son will have no problem. The biggest problem is the poor quality in graphics and in a lot of the optics of many of the games and apps available for free and for purchase. The ones that worked were awsome. I'm sure that the Samsung viewer with the much higher price have better games designed for it, but I can't see spending that money on a viewer which I don't see can be much better than the Utopia.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for a Novice User and want to save some $$

    Posted
    Andy
    • My Best Buy® MemberMember

    This VR unit is pretty good. If you are someone like myself who is using it for recreation purposes you can't go wrong with this one. I got it on black friday for $20, which isn't a bad price at all of course you get what you pay for, the Oculus and Samsung VR are better units but this one is a good one to play around with if you are undecided about getting a VR. I've been using it for about a week and so far so good, it works as it should but remember a VR is only as good as the phone you are using with it, so if you have a good phone with a nice high res screen it should be fine. I've found 360 videos on youtube and downloaded some apps. Haven't used the remote that came with it as of yet but will try it out soon. It has a action button at the top so if you watching a video you could pause it and play again without having to open the unit up. Switching apps or vids is annoying as you have to take off the unit and open it up and do it on your phone. Hoping the remote helps with some of that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not equal to samsungs VR yet

    Posted
    Knightmstic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not equal to samsungs VR yet. It's an ok device for kids say 10 and under they will probably love it, just don't let them see the difference with samsungs VR device. It's an ok device I would give it a 3 out of 5 it's very comfortable, it has some ok apps that are free to download a few a little glitchy though. I even paid for one app and that wasn't so bad , just lost my attention after about 45 min. I believe that's the real issue the apps to view that are not up to that of the Samsung VR viewing apps. I figure 3-6 months this product will be worth investing in even now for $30 bucks or the one for $20 without the game remote is not a bad price for what it gives you ...a little entertainment ,a look into the future of games, tv shows, movies, ppl interaction and even more, future tech is coming it seems.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A great way to experience VR

    Posted
    Imortals
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had read the reviews and wasn't sure what to think, but when it went on sale for Black Friday, I had to give it a try. I have a bigger phone, the Moto G4 (5.5" screen), and it fit in there nicely. A lot of people have complained about having no action button, but the newer ones out do have an action button on the top. It's not meant to be used with every app, but it does it's job on the ones that can use it. For the Bluetooth controller, you have to read the instructions to figure out which set up you need. There are 3 different settings depending on what you need it to do. On my android device, it worked decently once I figured out which settings I need for each app. The quality of the picture is based on what resolution your phone can show. Mine displays 1080p, so everything did look pretty good. I haven't seen the Samsung VR or any other VR, so I can't compare, but for the price, I think this is a great deal to check out VR.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's just okay

    Posted
    Missy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We actually ended up returning this because the functionality is minimal. It comes with a remote which is nice, but the remote only works with very few games that you can download, rendering it almost useless unless the game you happen to download uses the movement of your head to achieve game play, most of which were boring or pointless. May be fun for small children, but most likely they would get bored with it after several hours or days. Our iPhone 6's fit in this with ease, without the cases of course. Please keep in mind this review is based off of iOS usage, and the experience with android may vary, though it plainly states the entire device works with both.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Almost completely worthless

    Posted
    Obirob

    First off I own an iPhone 7 plus. While it does fit, it tends to hit the volume and power buttons often when installed. The opening for the camera is not large enough and the view gets cut off. I wear glasses. Apparently because I don't wear very, very small tight fitting frames this headset very nearly bent my frames till they snapped. The only recourse offered from the company is "wear contacts". I can't wear contacts due to my prescription. So I took my glasses off and tried to at least see if this headset worked properly. That's a big negative. The fact that you can see the sides removes any form of immersive aspect of VR. it's basically like watching a movie in a theater. Completely underwhelming product and I will be returning it for a refund. Please while you may feel the need to go out and attempt purchasing a lower cost VR experience I assure you it's not worth it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for 20 bucks

    Posted
    Naman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this as an entry-level foray into VR. This and others work best with newer high-resolution phones. The field of vision is a bit narrow, but I didn't pay 200, either! The button in the middle actually taps the screen, an action command used in some apps (not the latch for the phone door, like I originally thought). The instructions are minimal, but don't throw them out The spring-loaded clips to hold the phone may interfere with the phone's volume and power buttons (i have to be careful loading the phone or it goes into Mute or tries to turn off). Still, it's fun. I don't feel like I wasted money. Would recommend for people who have not tried VR concept before.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's pretty good....

    Posted
    Lilmaverick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's comfortable, affordable, and does the trick. You can adjust it on the top and sides like binoculars. It seems to be that solid next level up from cardboard or View Master for sure, very comfy, though I also see why some models of VR are better and more expensive. Mainly, I wish there were more apps that did more, otherwise what's the point? I hoped my son would be playing with this all the time, but due to lack of bountiful apps and games and such, it's mostly left alone. The View Master requires $15-30 disks to use with it--expensive and limited--but LOOKS way, way cooler than what you can do with these, if that makes sense. Apps are free or cheap, the plus side, but just a bit limited. So, yes, it's cool, it works, and my guess is more apps and things to view and games to play will inevitably appear over time, so I recommend it to have around, totally.

    I would recommend this to a friend