Customer Ratings & Reviews
- Model:
- RIG 400HX Atmos
- SKU:
- 5923414
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the RIG 400HX headset's sound quality and comfort, frequently praising its lightweight design and compatibility. Many appreciate the inclusion of Dolby Atmos and the affordable price point. However, some users have noted issues with the microphone's reliability and the overall volume level, while others have expressed a desire for improved bass response.
This summary was generated by AI based on customer reviews.
Gaming Headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was okay but quit working. So assuming one will last it's okay.
I would recommend this to a friend- Pros mentioned:Comfort
Quiet, no bass, light weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has cool features like detachable mic, but sound quality was terrible, they are comfortable but just not worth the price. I took them back and bought the Turtle Beach Recon 200’s which was like nite and day difference for $10 more! They look cool just don’t perform like the TB 200s
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 400HX headset, however we are sorry to hear about your experience. Next time we recommend testing the headset with a different controller/device to completely isolate the issue. Also, if you were experiencing some issues with the microphone we recommend to check where the mic plugs into the headset. There's a notch to help it stick in place and if the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. We are sorry to hear it wasn't for you. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you have any other question.
- Pros mentioned:Sound quality
Not worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lasted about 2 months. Sound quality was good, the mic not great. It wears down quickly. Daily use for xbox.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good sound, cheap hardware that doesn’t last long
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on December 19. Thought it was good for the price. Just over 2 months later and only one ear works. My return period ended so now I have to find another set to buy.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .We apologize for the issues you are having. RIG headsets have a 1 year warranty covering manufacturers defects. RIG Customer Support is available via email at support.us@nacongaming.com. Thank you.
Ok I guess
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for the price but don’t expect to last longer than a year!
I would recommend this to a friendWorks fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, cheap, lightweight plastic feel. Would prefer something more substantial.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 400HX. We are sorry to hear our product did not meet your expectation. We thank you for your comments. They will be shared with our Product Development Team for review and as a future consideration. If you have any questions, feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Great for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone could be a little more sturdy and they could be a little more comfortable
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 400HX. You may want to try adjusting the volume settings on your gaming console to improve the performance of the microphone. We're sorry to hear you didn't find a comfortable fit. Our headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and we thank you for bringing this to our attention. We will forward your comments to our Product Development team as we appreciate feedback based on customer use to create the best possible products! Our Customer Care Team is available at: 1-855-765-7878 if you have any questions!
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok for regular use. Sounds ok. They’re fine to own.
I would recommend this to a friendGood cheaper headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good cheaper headset for a beginner. However, the toggle switch on cable is hit or a miss.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our RIG 400HX Headset. We will forward your comments to our team for consideration when developing new products in the future. Please feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Great sound but not for kids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great for a few months but not good for kids don’t buy for younger kids
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our RIG 400HX headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing some technical issues with the headset please feel free to contact our Customer Care Team at 800-985-9815 so we can assist you.
We'll qualify
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We'll made product. Ear piece disconnects from rubber but slips back on OK design.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 400HX Headset. If you are experiencing any technical issues with your unit, please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact for further assistance. This unit has a one-year limited warranty from date of purchase.
Not comfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable and the cord is extremely short.
No, I would not recommend this to a friendBroke easily
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay but they were very flimsy they broke in a week!
No, I would not recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been better as far as microphone but good sound quality
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.
- Cons mentioned:Volume
WASTE OF MONEY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these mostly because it said Dolby. The Max Volume is about half as much as my old Turtle Beach headset for the same amount of money. Basically have to have these turned all the way up to get decent sound. Super Disappointed.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for you review, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to make sure the headset is set up properly under your gaming console audio settings. You may also want to switch to Energy-Saving mode. To do so: Press Menu Button and then Settings, select power & startup, select power mode & startup and change power mode from Instant-on to Energy-Saving. Last but not least, we recommend testing the headset with your mobile to completely isolate the issue. If for some reason reason you still encounter the same audio issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Decent set of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had to exchange them under the warranty, I'm glad I had the warranty.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX Headset. We're sorry to hear you've had to return your product. If you ever require further assistance, feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Iffy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says universal on here however it only fits Xbox 360
No, I would not recommend this to a friendFragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone connector falls often and breaks the dialogue.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 400HX headset. We're sorry to hear about your experience with the microphone. Please check where the mic plugs into the headset: There's a notch to help it stick in place. If the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. Hopefully this will solve the issue. Please note this unit has a one-year limited warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact for further assistance!
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but doesn't work well with the specialty Xbox controller
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX. We're sorry to hear you've had trouble with your unit. Please be sure to test it with different controllers and devices (mobile phone, tablet) to determine the cause of the problem. You might also want to check the firmware version of the controller is up to date. In case you notice this an actual problem that happens on several devices, please note this unit has a one-year warranty from date of purchase. Please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
- Cons mentioned:Microphone
Unreliable Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset for my 10-year grandson to play with his XBox in July 2018. He comes over once a month to play and the mike portion already stopped working. Save your money and buy Turtle Beach products.
No, I would not recommend this to a friend