Customer Ratings & Reviews
- Model:
- RIG 400HX Atmos
- SKU:
- 5923414
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the RIG 400HX headset's sound quality and comfort, frequently praising its lightweight design and compatibility. Many appreciate the inclusion of Dolby Atmos and the affordable price point. However, some users have noted issues with the microphone's reliability and the overall volume level, while others have expressed a desire for improved bass response.
This summary was generated by AI based on customer reviews.
Didnt work with remote controller.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.*Did not work for my needs with remote controller.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for review on our RIG 400HX headset, however, we are sorry to hear about your experience. This headset will basically work with any device that supports 3.5 mm connectors. If your headset doesn't work properly with your controller, you may want to test the headset connected to your mobile to completely isolate the issue. If for some reason you are still experiencing the same issue then it means the headset has an actual problem and it is best to replace it. For replacement instructions please click on the following link: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Crackling noise for others in party
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headset for my son so he could join my Xbox party. He couldn’t fully mute the headset (we could hear faint noises even when muted) and when he wasn’t muted everyone was hearing a static/crackle. We bought two. Both did the same thing.
No, I would not recommend this to a friendIt works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased. It does what it is supposed t to do
I would recommend this to a friendDidnt last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my son as a Christmas gift and they have already broken down. The sound is intermittent in each ear, sometimes you get sound , sometimes you dont. Haven't had the chance to take them back but will be returning.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX Headset. We're sorry to hear about your experience. Please test your headset with a different controller or device (mobile phone/tablet) to isolate the cause of the issue. You might also want to verify if the cable has a short and may be the cause of these audio issues. If that is the case then it is best to replace the unit. In case you are no longer able to replace it through your vendor, please note this unit has a one-year manufacturers warranty. Thank you for bringing this to our attention. We will forward your comments to our team and take them as a future consideration. If you have any questions, feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Cheap headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were going to be good, but i was wrong they are cheap you hear a lot of static and your have to charge them a lot the battery doesn't last long!!
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Mirns12,
We apologize for whatever headset you may be having an issue with. But for sure it is NOT this RIG 400HX headset. The RIG 400HX has a wired connection to your Xbox controller. Therefore, there is no battery to charge. Therefore, this review can not apply to this product. We do hope you consider RIG Gaming products for your next gaming headset. Thank you...
Get the job done headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is decent but it randomly goes in and. Best Buy told me because I didn’t have the box it game in I can’t return it. It works good for like two weeks then is super spotty.
No, I would not recommend this to a friendLooks Nice but that’s it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item thinking it would be a great gaming headset but was I wrong! I plug it in my Xbox controller and it works whenever it wants to. It comes in and out and puts out a lot of static. I keep my Xbox and controller software up to date so I’m assuming it’s just the headphones giving me issues! I bought two sets of them and both of them do it! So save your time and money, just buy something else! Makes me regret even shopping at BestBuy won’t make a special trip anymore! I’ll just stick to online shopping elsewhere!
No, I would not recommend this to a friendGreat price but with make or break limitations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this headset but the ear cup is too small for my ears and with the limited headband size adjustability, it's either too big or too small for me.
No, I would not recommend this to a friendDoesn’t work all the time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones don’t always work to the point that I need to have them placed in a certain position for them to even work.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Stan and thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Not worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year. I took excellent care of these Headphones but they became very staticky and started having issues. Not worth the money.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Vickie15,
We apologize for the difficulty you are having. All RIG products are covered by a one-year warranty against manufacturer's defects. Please have your proof of purchase available and contact RIG Customer Support via email at support.us@nacongaming.com or via phone at 1-833-NACONUS (622-6687). Thank you.
Average quality higher price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of the headphones is average at best. They have the same sound as headphones that cost half the price. I'd recommend the $30'ish turtle beach, its be the same!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 400HX. We're sorry to hear our product did not meet your expectations. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments to our team for review and consideration. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
- Pros mentioned:Comfort
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable but would not allow online players to hear me I could hear them but probably the mic was bad
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our RIG 400HX Headset. We're sorry to hear the microphone wasn't working correctly. Please check where the mic plugs into the headset: There's a notch to help it stick in place. If the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. As you may know, this product has a one-year warranty from date of purchase. In addition to this, we may have a replacement microphone in your region, if your unit is under warranty. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Adult customer beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are an adult, don’t buy these. They have very limited adjustable sides. The ear muffs are child size as well.
No, I would not recommend this to a friend- Cons mentioned:Microphone
Look elsewhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 weeks then mic stopped working and the sound 3 weeks after buying
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone worked only Half the time. Could hardly hear during game mode.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .We apologize for the issue you are having. RIG Customer Support is now available via email at support.us@nacongaming.com. Thank you.
- Cons mentioned:Microphone
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these thing because of the online reviews and when I got them, the microphone never worked!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 400HX headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are having some audio issues with the microphone please check where the mic plugs into the headset. There's a notch to help it stick in place and if the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. You may also want to test the headset connected to your mobile device to completely isolate the issue. If for some reason you still experience the same audio issue with the microphone when connected to your mobile, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teenage son .. didn’t last long . For the price . Next time just buy the same old
I would recommend this to a friendBrand response from Nacon Team
Posted .Hi Belle,
We apologize that you've had a challenge with your RIG 400HX Headset. RIG headsets are covered by a 1 year warranty against manufacturer defects. You can reach our Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687. Thank you.
Wont recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not what expected out of it. The sound is not great and there are no lights. It is just a basic set.
No, I would not recommend this to a friendXbox controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This break easily. Lucky I had insurance. Had to take back and get a new pair. But kool color and design
No, I would not recommend this to a friendMeh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They alright for cheap headphones. Nothing special tbh
No, I would not recommend this to a friend