Customer Ratings & Reviews
- Model:
- RIG 400HX Atmos
- SKU:
- 5923414
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the RIG 400HX headset's sound quality and comfort, frequently praising its lightweight design and compatibility. Many appreciate the inclusion of Dolby Atmos and the affordable price point. However, some users have noted issues with the microphone's reliability and the overall volume level, while others have expressed a desire for improved bass response.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but trouble since receiving the headset in April. I've owned it for just over 3 months and it continues to cut out, it works when it wants to and there is a hefty delay on the headphones. Its unfortunate that I can't select a 0 star rating Bestbuy's policy won't return it and the original company sold out so its a wash anyway.
No, I would not recommend this to a friend- Cons mentioned:Microphone
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for my Xbox. Mic didn’t work, only audio.
No, I would not recommend this to a friend - Cons mentioned:Microphone
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son had them for only a week before the mic stopped working.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon.
All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.
Worthless Product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shocking, I had the exact same issue with this headset as a previous headset; static noise creeped in within 3 days of usage with this device. I gave up on buying headsets, just wasn’t meant to be apparently. Avoid it not worth the hassle and inconvenience.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hi Coronium, Did you try the headset with another device to see if the source was possibly the cause of the issue? Possibly a bad controller audio port? This is not a typical issue. RIG Customer Support is now available at support.us@nacongaming.com. Thank you.
Not worth $20 let alone $50
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap feeling And the around ear is really on ear. Honest to God not worth the money.
No, I would not recommend this to a friendDont work right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item glitches out when using will playing video games.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hi Mom6,
We apologize that you are having issues with your RIG headset. All RIG headsets from Nacon are covered by a 1 year manufacturer's warranty against defects. For warranty service, please contact RIG Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687. Thank you for choosing RIG Gaming products...
- Cons mentioned:Microphone
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work for talking had it a week and won’t let me talk on it
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review, however, we are sorry to hear about your experience. If you are experiencing some issues with the microphone of the headset, please check where the mic plugs into the headset. There's a notch to help it stick in place and if the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. You may also want to make sure the headset is set up properly under your gaming console audio settings. Last but not least, we recommend testing the headset connected to your mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the unit has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!
To quite and not leather
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend because it’s not leather and louder
No, I would not recommend this to a friend- Cons mentioned:Microphone
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was working great for one week when the mic stopped working.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! We are sorry to hear about your experience with the RIG 400HX headset, please try the following: 1) Remove the microphone. 2) Clean all the headset's connections and reconnect. 3) Test with your console and with a different device (like a cellphone). If the issue continues, most likely the microphone is faulty, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Cheap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke less than a month after I bought them. Very frustrating
No, I would not recommend this to a friendJoke
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lol, terrible. I want headphones that don't absolutely require a membership of any kind for any possible thing. The 'option' would be a nice feature, but a mandatory membership to even use the headphones is a joke. I returned these the next day.
No, I would not recommend this to a friendDidnt purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never bought these dont know why there showing up on my reviews
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box and they don’t work. These were gifts and unfortunately didn’t get opened until one day after the return period, didn’t even have a 1 month to return window.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello,
We apologize that you've had difficulty with your RIG headset. Please contact RIG Customer support for assistance. You can find our info on the Support page of riggaming.com. And I will provide it to you directly: email for Customer Support is support.us@nacongaming.com and our phone is 1-833-622-6687. All RIG headsets have a 1 year manufacturer's warranty on the purchase of new product. Thank you for choosing RIG Gaming...
Bad Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought you were going to be able to hear all the sounds in the game, but it only lets you hear the voices (other gamers talk). I don’t know if mine was malfunctioning or what but it did not let me hear any Gameplay at all.
No, I would not recommend this to a friendBroke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These didn’t last long for my son. They broke apart. My kids have broken several headsets. It would be so easy to make a cheap headset that had metal on it instead of plastic that breaks. I wish the companies would figure it out!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon.
All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]
European Union France [email protected] United Kingdom [email protected] Spain [email protected] Italy [email protected] Germany [email protected] Tel. : 02271-9047997 Montag bis Freitag von 09:00 bis 18:00 Uhr (außer an Feiertagen) Belgium [email protected] Netherlands [email protected] Others territories in Europe [email protected] Rest of World [email protected] For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Broken with zero customer support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This brand is now owned by Nacon and they ignore any and all support messages regarding issues with the headphones. I'm now stuck with broken headphones and zero customer support.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hi JoshN,
We apologize you've had issues contacting us. Yes, RIG is now part of Nacon and we are providing customer support via email at support.us@nacongaming.com or via phone at 1-833-622-6687. Thank you... RIG Gaming
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literal trash, after 17 days it broke. Took care of it and everything. Just stopped working.
No, I would not recommend this to a friendLow quality product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in May 2020 as a birthday gift for my grandson. It worked for two days. I exchanged it at Best Buy for a new set. Worked for 3 days. Not worth the $49.99.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Isabel and thank you for your honest review. Please note the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and uncomfortable since they don’t have adjustable arms to fit over your head. Poor sound quality too even for the price. I bought today and am taking it back the same day.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 400HX, however we are sorry to hear it wasn't for you. The headband adjusts to three sizes (small, medium, large) by moving the earcups. To remove an earcup, press the earcup to detach it from the headband. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at www.plantronics.com/support if you require assistance.
Mic fails
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these for Christmas gifts to my sons and both of the microphones stopped working within 2 months of opening. Going to attempt a return/exchange.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our RIG 400HX headset, however we are sorry to hear about your experience. If you are having some issues with the microphone, you may want to check where the mic plugs into the headset. There's a notch to help it stick in place and if the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. You may also want to test the headset connected to a mobile device to completely isolate the issue. If you are still having the same issue then it means the headsets have an actual problem and it is best to replace them. Please click on the following link for further instructions on how to request a replacement: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance!