Customer Ratings & Reviews
- Model:
- RIG 400HX Atmos
- SKU:
- 5923414
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the RIG 400HX headset's sound quality and comfort, frequently praising its lightweight design and compatibility. Many appreciate the inclusion of Dolby Atmos and the affordable price point. However, some users have noted issues with the microphone's reliability and the overall volume level, while others have expressed a desire for improved bass response.
This summary was generated by AI based on customer reviews.
Horrible Mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a terrible feedback issue and the mic pics up anything. Also the headset feels really cheap.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure junk, cheap plastic and did not even work out of the box. It felt super cheap too, poorly made.. Please don't get these, ever!!!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX Headset. We're sorry to hear about your experience. The unit is at risk from any number of environmental stressors that can affect the longevity of the product’s lifecycle. To troubleshoot your unit, please test it with a different controller. You might also test it with a different device like a mobile phone or a tablet. This will help us to isolate the cause of the issue. If you still get the same results, then most likely there's an issue with the unit related to hardware and it is best to replace it. This model comes with a one-year manufacturer's warranty. In any case we thank you for bringing this to our attention. We will forward your feedback to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Don’t buy for the license.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is sub par. License for Dolby is it 2 years not indefinite like the box said.
No, I would not recommend this to a friendjunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.jusnk junk junk junk, hard to hear the other party through this set up. best buy did allow me to return it however.
No, I would not recommend this to a friendHeadset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Quality of the headset was not good, they broke quickly. The headset sound was off as well
No, I would not recommend this to a friendDon't use these!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a gaming headset, go with a wireless! This one didn't work well, and my son got frustrated with it!
No, I would not recommend this to a friendTerrible speakers sound terrible cracking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend terrible product seems cheap and fails as a head set very hot and has no noise cancellation
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Not worth money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t hear nothing with this headset. I bought 3 for my kids and 2 of the mics quit in under 2 weeks.
No, I would not recommend this to a friendnot a very dependable headset
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my sone purchased this headset at Christmas and in 3 months, they stopped working.. and it wasn't due to excess use...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 400HX headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If the headset is no longer working with the gaming console, we highly recommend you to tes the headset connected to your mobile device to completely isolate the issue. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.
Turtle Beach headset a dud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones did not work. I heard turtle beach headphones are not what they used to be
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in 4 days. A friend had the same problem with the one that cost more too. Returned for another brand.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 400HX headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. If your headset is no longer transmitting any audio, next time you may want to make sure it is set up properly under your gaming console settings and that ii is properly connected into your controller. You may also want to test the headset connected to a different controller or to your mobile to completely isolate the issue. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Low quality ..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality materials it doesn't fit my ears iw wish i can return them
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hi Fg1880,
We apologize for the less than ideal experience you've had. Have you tried all three of the size settings to see what works best for you? Simply snap each earcup off of the frame and insert in the higher or lower opening in the headband frame for a tighter or looser fit respectively. We are not sure what you mean about low quality materials, Our headband is virtually unbreakable. Ear cushions are memory-foam and fabric and can be replaced if need be. Thank you for choosing RIG Gaming products...
Do Not Buy These Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought These For My Son And The Broke After 1 Month Of Usage... Save Yourself The Headache, Don’t Buy Them.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If the headset is physically damaged/broken, it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance!
Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, headset went out in a matter of 2 months. I will never buy this product again.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .We apologize for the issues you are having. RIG headsets have a 1 year warranty covering manufacturers defects. RIG Customer Support is available via email at support.us@nacongaming.com. Thank you.
Mic comes out the box broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is too short, sounds like you’re talking into a tin can if you can actually get it to work.
No, I would not recommend this to a friendDoesn't work with XBox highly disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with XBox. Got this for my son's birthday but dissatisfied with the way it worked.
No, I would not recommend this to a friendPoor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality, high and low was poor. Overall performance is very bad.
No, I would not recommend this to a friendThis is terrible terrible terrible terrible.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is terrible don't buy it this is terrible.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hi Lookingforgood,
We apologize you didn't have an ideal experience with the RIG 400HX. We wish we had more details on why this headset didn't work out for you. Based on our Best Buy reviews, we have 84% 4 and 5 Star reviews on this product and just 7.8% 1 and 2 Stars across 1,253 reviews. So the majority of RIG customers are enjoying the features and performance of the RIG 400HX headset. Unfortunately when it comes to headsets, one size does not fit all, so we wish you good luck in finding something that works out for you. RIG Gaming...
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear cups constantly fall off. Cord stops work rather quickly
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Figueroa,
We apologize for the issues you've been experiencing. Ear cups falling off is not typically something we hear about. And the audio cable not working is something that may be able to be addressed under warranty. Please note all RIG Gaming products have a 1 year manufacturer warranty. Please contact RIG Customer Support via email at suipport.us@nacongaming.com or via phone at 1-833-622-6687 for assistance. Thank you... RIG Gaming.
These broke in under 10 months - Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These started out great and then started shorting out...terrible product with no durability.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 400HX; however, we're sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments to our team for review and consideration. Please note this model has a one-year warranty from date of purchase. In case you are no longer able to exchange it through your seller, you should be able to submit a claim through our website. Feel free to contact our Customer Care Team at 800-985-9815 if you have any further questions!