Customer Ratings & Reviews
- Model:
- RIG 400HX Atmos
- SKU:
- 5923414
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the RIG 400HX headset's sound quality and comfort, frequently praising its lightweight design and compatibility. Many appreciate the inclusion of Dolby Atmos and the affordable price point. However, some users have noted issues with the microphone's reliability and the overall volume level, while others have expressed a desire for improved bass response.
This summary was generated by AI based on customer reviews.
bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lasted 40 days tops.. gave to my son on Xmas.. would not buy
No, I would not recommend this to a friendCheap quality would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this product is poorly made. Cheap Cheap cheap cheap cheap
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX headset, however we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers. If you would like technical assistance please don't hesitate to contact our customer care group at 800-985-9815.
Didn’t last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 90 days old and sound is intermittent from one side!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, since March 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]
Cable ripped
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good at first, then started to nice rips in the cable.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you since March 2020, the Poly RIG and GameCom Gaming product lines are now owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]
Not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think this one last two months same problem the wire.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]
Awful - Feels Cheap - Acts Worse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for... This lasted less than 24 hrs
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We're sorry to hear about your experience. We would like to inform you that, since March 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]
- Pros mentioned:Comfort, Sound quality
Great for a teenager
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were perfect for my son. The sound quality is good and they are comfortable for him to wear. He is a happy gamer again!
I would recommend this to a friend Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones did not work very well. Ended up having to return them.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for taking the time to share your feedback on our RIG 400HX Headset. We're sorry to hear about your experience. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you would like technical assistance.
Died in less then a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less then a year. Do not understand?????????????
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 400HX Headset; However, we're sorry to hear your unit stopped working. If you are experiencing audio issues, please test your headset with a different device (mobile phone/tablet) to isolate the cause of the issue. If you still get the same result, then most likely the unit has an actual problem. The life span of the product depends on the usage but on many cases they last for way past their warranty period and we thank you for bringing this to our attention. This model includes a one-year warranty from date of purchase and you can file a claim through our website. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.
These suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty sure this got returned, did not work, not happy
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 400HX, however we're sorry to hear your unit did not work. As you know, this model has a standard 3.5 mm jack to connect to the controller. If the unit isn't working, you may want to test it with a different device (mobile phone/tablet) to isolate the cause of the issue. If you still get the same results, then most likely the headset has an actual problem and it is best to replace it. This model has a one-year warranty from date of purchase. We thank you for bringing this to our attention. Your comments will be forwarded to our Product Development Team as we appreciate feedback based on customer use to create the best possible products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 855-765-7878.
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is has static and sounds are muffled!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our RIG 400HX headset, however, we are sorry to hear about your experience. If you are experiencing some issues with the audio of the headset, you may want to make sure the headset is properly set up under your gaming console audio settings. You may also want to test the headset connected to your mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Buy the warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, but the replacement warranty. You’ll need it!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Wesley and thank you for your honest review on our RIG 400HX. We're sorry to hear you've had trouble with your unit. Please note this model includes a one-year manufacturer's warranty from date of purchase. We strongly suggest you to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require technical assistance as they might be able to fix the issue. In any case, we thank you for bringing this to our attention. We will forward your comments to our team and take them into consideration.
Failed after 30-days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it! Broke after 30-days Rip-off Don’t do it
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello, we are sorry to hear about your experience with the RIG 400HX headset. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. Please note that the RIG 400HX comes with a 1 year manufacturer's warranty. Please don't hesitate to contact Plantronics Customer Care at 855-765-7878 so we can assist you with this matter.
- Pros mentioned:Comfort, Sound quality
Acceptable and a Great Backup Pair for Friends
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Sound quality is really good Foam padding seems nice Mic seems clear Cons: Only adjustable by snapping out each speaker and snapping it back in to a different slot which doesn't leave a lot of wiggle room. That combined with the speakers being a bit too small for my ears means they do hurt after a few hours of wearing, but nothing major.
I would recommend this to a friend - Pros mentioned:Sound quality
Dolby atmos on xbox one x
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a spare for when friends come over djdnt know it came with an atmos activation code so that saved me $15 turned on atmos and noticed a big difference in sound. Worth every penny.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very nice sound and comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the headset as a backup. The headset is surprisingly light and comfortable. It has good sound compared to other wired headsets on the market.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with glasses, even after hours of continuous gameplay. No issues whatsoever. Even sounds very nice with music. Sound isn't flat.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
The mic is pretty horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality for the price is amazing and it is very comfortable however my biggest problem is the mic. Half the time I speak my friends can barely understand what I'm saying
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support, and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son, which worked for less than a year then failed. Thank goodness i bought a protection plan - on it's way back.
No, I would not recommend this to a friendHeadsets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headsets. I bought them then they went on sale for $25.
I would recommend this to a friend