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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers value the 500 PRO EX 3D Audio Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the inclusion of Dolby Atmos and the affordable price point. While some users experienced issues with the microphone, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 147 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Nice sound, comfortable, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up on sale for $59.99 and these are well worth the price. Games and music sound nice, with decent bass. I haven't used the mic for online gaming (since I mainly play solo), but did plug it into my laptop for a few business meetings with mixed results. Some said I sounded ok, while others had trouble hearing me. Otherwise, I find the ear cups to be very comfortable and I can wear these hours at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Dolby atmos, Sound quality

    Rated 2 out of 5 stars

    You need another item with this headset, caution.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old headset broke after 5 years so i replaced with these. The headset I received did not work correctly when plugged into the 3.5mm jack on the xbox controller. I tried 3 different controllers and all the same result. At maximum volume the sound was slightly louder then a whisper. This apparently is a known flaw with this headset. You can find other reviews online saying the same exact thing. The only reason i did not bring them back was because I was able to get them working when i used the adapter from my previous headset (Turtle Beach stealth 400s.) When plugged in with the TB adapter this headset works great. Good sound (rivals my stealth 400s), pretty comfortable, free Dolby Atmos subscription for 2 years (not sure the description mentions that the Atmos subscription is only 2 years, i believe they leave that little detail out. probably in fine print somewhere.) One more possible problem is that these might cause feedback if you are in a chat with friends. I cannot verify this totally as i am usually playing by myself but I have had one friend tell me that they were getting an echo from me (echo is when they talk and hear themselves in my audio.) That never happened with my old headset. I adjusted the microphone angle to tilt a little more downwards (further away from the earpiece) and that seem to fix it. Again i'm ok with this purchase because I got them on sale and was lucky that I had an old TB adapter but the fact that I had to even use a part from the headset i was replacing Is insane for a headset that retails for $100 dollars. Maybe thats why they have been 1/2 price for the last month? Guess that leaves room for you to buy a TB adapter as well if you want to look at it that way.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Amazing. But issue do happen/

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are about the best one's i have had in ages. The quality of the audio/mic is amazing. They are comfortable to wear. BUT The only issue that i have encountered is that sometimes the audio on certain platforms and games goes out. Its not a big issue to me as it doesnt happen too often to be annoying. The headset also comes with a 2 year plan of dolby atmos.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Head Set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good head set, I like that the mic mutes when you pull the mic boom up. Very comfortable to wear. The Dolby Atmos code they give you is for a 2 year activation. The Dolby Atmos app on the Xbox shows a one time cost for Atmos for Headphones so I'm guessing things have changed. The code still works so no complaints. Sounds quality is good. I dont have any Atmos enhanced games/movies so the demos in the is all I can base it on. Got mine on sale for around $60. Great value at that price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound quality and build quality is 100%

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as wired headset to go you can’t go wrong with the sound quality and build quality on these. One thing I have a problem with is the fact that I can hear myself echo or a type of reverberation. But it seems to be most prevalent when playing call of duty war zone. I’m not sure if it has something to do with the game or not but no matter who I’m playing with I can hear myself at the delay. But other than that I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and easily adjustable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear cushions are comfortable. Ear cups are adjustable in 3 positions, plus the auto-adjusting head strap provide great comfort and flexibility. Headset is Light-weight and attractiveMy designed. Sound quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Great Gaming Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my favorite gaming headphones. I've tried the 7.1 $29 headphones and these are much better. Feel better, sound better, lighter, better design dolby atmos is just excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a really nice set of headphones but since my dog decided to use them as a chew toy I needed a new set. These cost less than my previous pair and was my first time trying this brand out, so I was a little nervous. Well I must say I was blown away at the sound quality and how nice and comfortable they are. I can wear these for hours and it does not hurt my head or ears like some headphones do. I highly recommend these to any one.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    It’s good for right now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound it great, it’s comfortable, it’s honestly easy to use, but I only used them less than 10 times (because I rarely play my game) and something is wrong with the cord already

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Nice headset on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of turtle beaches the $40 set. These are better quality i think nice sound. I think the chat is better and my friends hear me more. The mic flips and mutes which is a nice feature. If you can get these at $50 on sale like i did worth the price. Im sure there are nicer ones out there at the regular price of $100.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Wired headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality very dependable Not a big fan of wired headphones But this one is definitely a good one Lightweight and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Great fit and comfort for long gaming sessions!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit and sound of these cans. The ability to flip the mic up to mute the chat is great if you have a barking dog or wanna take a bite of a crunchy snack without annoying your friends. The material is soft on the headphones and the strap across the top insures a comfy fit. The Dolby Atmos code unlocks cool effects in selected Xbox games. It really immerses you in the game and any movies with the sound encoding. Nice value on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a different set of 500 pros, and loved those as well. Great sound quality and very comfortable fit. The metal band on these adds enough weight to make them feel more quality and durable without being heavy on your head.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Cool headset!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this half off at $50 and I think it's a great deal for that price. Seems fully featured and extremely affordable at that price-point. :) Sounds great, super comfortable. I dig the bundled Dolby software subscription thing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great price; not so great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously you see the deal from $100 to $50. I got mine on the daily deal for $40. You think wow, great price. The headset itself is well-built. The problem is the 3.5mm connection to the controller. There is one knob to control the volume of the headset. I also started having issues with the connection itself, I have to move it around sometimes to get the audio to work. I think the quality is there, but if I am already having small issues with it within 2 weeks, it's going to be a no for me. Fortunately, I still have the chance to return it. Even though it was $40 and like I said, it's a comfortable headset, I will end up returning it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Amazing headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this when my wife is sleeping. Amazing product. I bought 3 total one for me and two more as gifts. And the cherry on top is the price, 50 dollars for an amazing headset totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Volume control

    Rated 5 out of 5 stars

    Great Xbox gaming headphones!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dolby atmos feature of this headphone is awesome! Great for gaming. And volume control knob is located just in the right spot where the thumb can control with ease.....great for Xbox!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great! They work with a PS5 controller as well. Super comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for WFH phone and conferencing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because I needed something comfy to wear all day with glasses. They fit nicely, don't squeeze as much as on-ears and so far have had no complaints about sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two. One for me and one for my brother. I’m a novice. Bro’s is pretty experienced. Both were impressed. Easy to use good sound and mic. Comfortable and lightweight.

    I would recommend this to a friend