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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers value the 500 PRO EX 3D Audio Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the inclusion of Dolby Atmos and the affordable price point. While some users experienced issues with the microphone, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 147 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two. One for me and one for my brother. I’m a novice. Bro’s is pretty experienced. Both were impressed. Easy to use good sound and mic. Comfortable and lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    3D audio wonder

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic works great at hearing my while not picking up the tv. But when using it with Xbox One, that Dolby Atmos really helps when playing on Warzone

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Mute Me ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do enjoy using the RIG series Headphones. This particular model does it's job superbly. The cost was much less than what I had expected to pay. Good deal. My only concern is that there is no mute button, or perhaps I haven't figured it out yet, but that shouldn't be something as difficult to figure out as is the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Example: Great camera for beginners!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality seems great. Volume knob location is ideal for gaming console controllers, slightly less convenient for use with a computer. Not sure if it's the hardware or something about my audio setup, but on the computer, when the mic boom is up (muted), my speaker output seems to get routed back in as microphone input.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing quality!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, works well with PS4 as well! The mic sounds great with streaming and I’m extremely pleased with these! Very worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume control

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I like the ability to connect to different controllers. Being able to control the volume is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great review ! The headphones are clear sturdy and worth purchasing! I would definitely recommend the headphones and would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and sound great especially for the price. Able to be used on Xbox and PC, i'm very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Good entry to dolby atmos

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headset for the dolby atmos and it makes a difference when a game supports it. It comes with one years worth of atmos.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    RIG 500 Headset improves game play

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son. He loves them. Says he can hear footsteps that he was not able to hear with his older headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good headset for the sale price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because they were on sale for 50 bucks. They feel nice and comfortable while wearing, the sound quality is pretty average, but for the price they are great! So far no issues with them. If you are an absolute snob for sound quality though, look for another set.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Haza!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought this sometime after I bought the Razor Kraken X and I prefer this headset. I get warm so the fabric ear pads are nicer for me than leather ones. The sound is great. Not as much bass as my Razor ones but that’s fine. They don’t fully noise cancel when just sitting on my head but once there’s audio coming from it it’s pretty good. I’ve noticed I can hear where footsteps are more better in a game (behind, above or below) and that’s rad as hell.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for an Xbox one and worked better than my Stealth 600s. Had astros A40s and compared to these not bad at all. Sound occasionally cuts in and out but not enough for it to be an issue . And that’s the only reason it doesent get 5 stars. Really comfy also.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset They’re really great super comfortable they give me a competitive edge and multiplayer video games

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good quality. A simple and efficient mic at a low cost price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the comfort and sound good to me in use constantly with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful headset for Xbox One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset. Great sound. Very Comfortable - Would purchase again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I would give it a 5 star is I can get ahold of someone to help me with my issue. After a week of using this the aux end that plugs into the controller started to bend and no one with Best Buy or with the company will answer or give me details on what they can do. I know the factory warranty is a year so I would expect to get it taken care of. For the time being I’ve pushed it back in for the time being and it works but if I take it out I have to wiggle it to get it to work. Otherwise I would give this a 5 star if the company would answer the phone or respond to an email.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Headset for Pro Gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good audio quality and a durable headset. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice head set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, used for zoom meetings. It only didn't work once and made others unable to here me but other times it was working fine. Love the columns knob but a little difficult to turn with one hand.

    I would recommend this to a friend
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