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Customer Ratings & Reviews

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The comparable value price is $69.99

Customer reviews

Rating 4.3 out of 5 stars with 474 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers value the superb sound quality and comfortable design of the 500 PRO HS Precisely Tuned Stereo Gaming Headset. Many appreciate the convenient volume control and the easily removable microphone. Positive feedback also highlights the headset's lightweight design and excellent fit for various head sizes. The affordable price point is frequently cited as another significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 473 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sound, good construction

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones. I’m not a huge video gamer but my kids play lots of them. I did test them out myself on both Fortnite and Madden in order to see how they were and I thought the sound was excellent. Great stereo and decent bass for headphones. They are comfortable on the ears and after I had them on for about 30 minutes, I couldn’t tell it was that long. My kids have both used them for one to two hours at a time and have said the same thing. There is a strap that flexes to fit your head and it is extremely comfortable. I like the volume button on the end of the cord as you plug it into the PS4 controller, that made a difference for me. My only issue, which I have worked through, is the connection of the microphone to the headphones can be a bit temperamental. Once we have it set so that it works well, we don’t move it. At times, if it gets bumped too much or the boom of the mic moves, the connection can become slightly loose and cause poor communications between you and others. I would definitely recommend these especially since it’s most likely not a problem on other sets. I will work with Plantronics on that part.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    It's great...except for..

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and great quality chatting on the PS4 as well. The actual headset is very comfortable. Ears not sweating and not feeling hot while covering my ears. I have a two part complaint: 1a) the cord on the back for the sound is too short 1b) because the cord is too short, I have pulled it out on several occasions while moving around. I then either have to pause the game to plug it back in, or if I'm playing online, wait to find a slow area of the game and attempt to plug it back in before action resumes. Not the end of the world, but it gets annoying. Overall, it's great...just wish the cord was a little bit longer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not very good quality, microphone broke in short time after purchase but long enough to not be returnable.you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok headset not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an expensive headset that feels good while being used but my one and only strong issue is that... THERES NO MUTE FEATURE!!!!!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for your review. Please note the mute function is enabled by flipping the microphone all the way up. If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed. plantronics

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Really Comfortable with Good Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rig 500 Pros for the PS4 have a nice sound with great noise isolation. I very easily got lost in the game and having the volume nob on the controller input made it great for when the noise in the house got louder. The microphone is great at only picking up your voice and it is very clear on the other end. It is easily detachable if you are not chatting with anyone or want to mute yourself. The ear cushions are really soft and I didn't have any trouble wearing them for a long period of time. The sound did cut off for a brief moment a few times but that normally happens when connected directly to a controller. Overall it's a good pair of headphones and they do a solid job at delivering precise in game audio with comfortablitly and ease.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be better for the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't pay $80 for these again. I wish I knew then what I know now. Just not impressed with these at all!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello there! Thank you for your honest review on our RIG 500 PRO HS headset, however, we are sorry to hear it wasn't for you. Please note our intention is to provide the highest quality products and services to our customers and if you require technical assistance, feel free to reach out to our Customer Care Team at https://www.plantronics.com/us/en/support/contact. plantronics

  • Rated 1 out of 5 stars

    Bad connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with rubber pieces to make it adaptable for ps4, xbox, e.t.c. I don't think they are seized right as I only get audio out of one ear piece on my ps4 unless I wiggle the adapter. Then I get sound in just the other side. And yes im using the right piece to make it ps4 compatible. Not recommended

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for your honest review, however, we are sorry to hear about your experience. If you are having some issues with the audio of the headset using the sleeve, you may want to align the notches on the appropriate sleeve and volume wheel before attaching to your controller. You may also want to test the headset connected a different controller/device without the sleeve to completely isolate the issue. Remember this unit counts with a limited warranty since the first day of purchase. You can find the replacement instructions on the following link: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Pros mentioned:
    Microphone, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    whats not to love!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the perfect, economical, most comfortable, well balanced headphones i used on a PS4 to date. Pros: -detachable microphone - adjustable headphones position to match every player's head size - super comfy headband (well padded), and has elasticity to it. - perfect position for the on/ off/ volume and they used a rotor instead of a button. - the audio dial is compatible with the PS4 controllers which ads a more immersive experience while playing. - very good sound quality for the price! - earcups are super padded and I can wear them for hours with zero discomfort. - the headphones look SICK! I love the design and the gold accents on black color. - plastic quality is good and it seems it will last a long time. - storage is a lot easier from your run of the mill headphones due to the detachable audio connector. - Kudos for using recycled paper for inner packing. things i wish improved: -NONE, as this is a great headset all around!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It is okay but I’m disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first bought it, it worked great but the more I use it the worse it gets.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello! Thank you for your honest review of our RIG 500 PRO HS, however we are sorry to hear about your experience with the headset. If you are experiencing some audio issues we recommend to align the notches on the appropriate sleeve and volume wheel before attaching it to your controller. You may also want to test the headset connected to a different controller/device to isolate the issue. If you require technical assistance please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact. plantronics

  • Rated 2 out of 5 stars

    Not good.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stop working in a week of purchased. My kids where sad.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi! Thank you for your review, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If the headset will no longer transmit any audio, you may want to make sure the headset is properly connected into the controller. Make sure to align the notches on the appropriate sleeve and volume wheel before attaching to your controller. You may also want to check the headset is set up correctly under your gaming console audio settings. Last but not least, we recommend testing the headset with your mobile to see where the issue is coming from. If for some reason the issue persists, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance. plantronics

  • Rated 1 out of 5 stars

    Worst headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these back in July 2020 and they no longer work. I haven’t had them for a full year and they stopped working. Buy a cheaper headset and save your money. I didn’t much care for them before they stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for Christmas and they stopped working it May. The sound was crackling. This was bought for an adult so it was taken care of and not used more than 3-4 times in a week.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hello Broken,
      We apologize for the difficulty you are having. All RIG products are covered by a one-year warranty against manufacturer's defects. Please have your proof of purchase available and contact RIG Customer Support via email at support.us@nacongaming.com or via phone at 1-833-NACONUS (622-6687). Thank you. nacon-fr

  • Pros mentioned:
    Sound quality, Volume control
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after a few gaming sessions with this headset I think it is good overall. I play alot of shooters that rely on sound and this has decent quality with determining where the enemy is. The volume control is really nice. I gave it 4 starts because the noise cancellation wasnt the greatest. Also it took a little bit for it to fit comfortably. Might just be my head though. Overall for the process it's a good quality headset

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This headphone is garbage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic handle easily breaks. My first one broke after 2months, paid the insurance for a replacement then after a month the mic handle broke again. This headphone sucks. Don't buy it!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review. We would like to inform you that, as of March 16th of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience. plantronics

  • Rated 1 out of 5 stars

    Wish they were louder and more comfortable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a volume adjuster but it's just not loud enough. Not a good bang for the buck. Very uncomfortable. I would not recommend this item to anyone.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our RIG 500 PRO HS Headset. We're sorry to hear our product did not meet your expectations. Please try adjusting the volume settings on both your headset controller and inside the console settings to see if it improves. Please note all Plantronics headsets meet and exceed OSHA standard regulations/requirements. None of our headsets exceed 118dBA. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. In any case, we will forward your comments to our Product Development Team as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions! plantronics

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Headset for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good and neutral. The ear pads are pretty comfortable and are a nice size. The light weight construction is also very welcome. The microphone also sounds pretty good. I did have some issues with comfort though, the headband pressed into my head just a bit too much and the frame couldn’t quite get the right fit on my head. For the price it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable with great sound quality!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plantronics RIG 500 HS is a high quality wired headset for the PS4. it is light weight which allows you to wear it for hours. It has noise cancelling mic that flips up to mute and the amazing game audio dial that works with the dualshock PS4 controller all combine to provide an excellent value at this price point. The audio is excellent - it allows you to hear footsteps of your enemies behind you. Although this is sold as a controller for PS4 - it also works on other consoles.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plugs into the back of comp and that is where the volume button is. it is not convient at all. so no not happy with it

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi! Thank you for sharing your feedback on our RIG 500 PRO HS. We're sorry to hear our product did not meet your expectations. Your comments have been shared with our Product Development team, as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance! plantronics

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Value!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on this unit is insane for the price, wow! I am not a huge fan of the overall build quality and feel, but when you plug them in all of that goes away. For the price you really can't beat this headset, I would highly recommend it to anyone looking for a nice gaming headset for their PS4 but not wanting to break the bank.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete piece of junk looks cool but if you drop it too many times the ear piece completely break off.

    No, I would not recommend this to a friend