Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $38.99
Clearance
The comparable value price is $69.99

Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 987 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for gaming

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for gaming and plus you get a membership for Dolby atoms which enhanced the gaming audio for specific games. It is a 2 year membership which is a great value because If you did not have the subscription you’ll will have to pay $15 a month.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the design and comfort. Only issue is the volume knob is almost pointless. Half is a dead zone and doesn’t adjust a thing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great to play online

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted a long time. I bought as a gift and my friend really like it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good gaming headset

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really liked these for his gaming. For the price, it worked well for him

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid headset for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to be the loudest cans you've put on you're head but the surround is clear and the directions are true.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You can hear gods footsteps

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can head the drop of a pin 5 city blocks away with these head phones. My K/D has tripled since I can pretty much hear god breathing. My play has improved so much that I have got several sponsors for just playing video games.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very happy with purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headset at great price. No issues to complain about. Very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WHAT JUST HAPPENED?!?!?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sat down in my chair, and downloaded the software. Put on a classic game... COD WWII... I have never been able to here soldiers walking before...stairs, running, sure....but walking around a corner.... Oh.... and as a added bonus...music sounds great threw them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Gaming headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has a snug fit with many variable sizes for an outstandingly comfortable gaming experience. 10/10 would recommend this headset for someone who doesn’t want to spend an absurd amount of money on a headset!

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Headset

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish we could turn them up with a game chat monitor and a little louder but works fine!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    agplayer2000

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head set stays on my grandsons head forever. Sometimes I actually can use it. Great product and works better than any other head sets I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent Quality and Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has raved about this headset. He has gone thru several other brands and this one is by far the best. Great materials and very sturdy, he excited about talking with his friends and they game and I would highly recommend this headset.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    good headset, however the volume doesnt seem to lo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the headphones , however the volume is at the highest and it isn't that loud!! I may not be using properly!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very Nice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headset. Giving 4 stars because the right ear piece randomly decides it doesn’t want to play sound.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Nice, if they work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the headset is great in many ways, it's not in it's reliability. This set at first seemed to be great, a little too low on overall volume level for me but good everywhere else. After random use over a six month period of time had passed the maximum volume began to get lower and lower rapidly until they became unusable. I can't say where the failure was for certain but it felt like it began at the volume adjustment roller on the plug in attachment point. The point is that it happened regargdless of where it actually failed. A fail is a fail period. On a headset that was treated very well and spent the majority of it's time stored away not in use. There should be no problem with a set from any price point that saw so little use. Now it sees none as the volume is so low it's unusable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    COMFORTABLE

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to upgrade from a lower end model. Doesn't seem to be as noise canceling as the lower end model, but much more comfortable. The oval shaped padding fits comfortably around my ears. The mic is adjustable which is awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal with a small “but”

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8.5/10 just based on ear feel. They’re great, Dolby Atmos, sound quality is 10/10. If you take the rubber adapter off they work as great regular headphones. The only down side is after about an hour or hour and half of play my ears/head start hurting from the pressure. They’re a great deal for the money and highly recommend, you just might have to take a break after a while of gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headset for gaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it continues to hold up to the wear and tear from any 13 year old like mine it gets a good review. Thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a pretty decent head set for the price good sound and easy to use but would prefer a wireless one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great headset but....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought thos headset from bestbuy for $85 and expexted it to work amazing. It did for the first 24 hours and then the cord started messing up. You had to move it around to get the right side working properly. I really love this headset and I am trying to think of I want to get a refund and buy the same kind and brand just a different one, or if I want to get a refund and buy a different brand. Had it not had that one issue, I would be giving 5 stars.........

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for taking the time to share your feedback on our RIG 500 PRO HX. We're sorry to hear about your experience. Our intention is to provide you the best quality products, unfortunately this is an exception and we thank you for bringing this to our attention. If you have noticed the cable is physically damaged then it is best to replace the unit. If you've just purchased the unit then there shouldn't be an issue to replace it through your vendor. We will forward your comments to our Product Development Team as we appreciate feedback based on customer use. Feel free to contact our Customer Care Team at: 855-765-7878 if you have any questions! plantronics