Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 987 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked decent for the price sound quality is also good

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made, excellent sound reproduction, very comfitable and lightweight. Best headphones I have purchased to date.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset for the money. My son has put it through the ringer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headset!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better then the no-names you find on other online sites. Build quality alone makes it would the extra couple of bucks, sound quality is night and day compared to generic models. Highly rexommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good item. Meets expectations.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a replacements. Meeting expectations so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great sound , would like it to be a little louder

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound , can hear details in game , but would like it a little louder

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Entry Level Headset

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I`ve used a multitude of gaming headsets, but I had yet to use one by Plantronics, but I can say my first experience with Plantronics has been great and I have been extremely impressed with this product. Firstly, with the overall aesthetics and build quality I don`t hesitate to give it a thumbs up as I am very conscious of the look of my headsets and I enjoy the subtle black and gold color scheme that isn’t bold and in your face and with this price range it is definitely nice not to have a cheap feeling entirely plastic built headset. The fit of the headset works great for me as I have a smaller head and many headsets now are overly bulky as they attempt to take noise canceling and an abundance of drivers to the extreme leading to a massive headset. This headset is able to do that while also creating a more compact form factor that I can appreciate. The comfort is also exceptional with these as I have used them for a couple prolonged sessions so far and have not had any issues at all as the earcups are very comfortable and the headset is truly lightweight and not cumbersome in the slightest. Then in regards to the most important aspect in the performance of the headset I was definitely impressed with how well they performed for this price range. Many times headsets will get solid reviews and a good feedback from the community as a result of just having overpowering bass so that explosions really pop and footsteps become overbearing, but this headset is able to balance those aspects nearly perfectly so that all aspects of the environment can be heard. I also really enjoy the convenience of the boom mic being able to flip up and mute yourself and a huge aspect for headsets in this price range is that the boom mic is actually detachable which is a major plus. I`m also one that prefers to have volume controls near the controller so that I can turn the volume up quickly in those tense moments to better hear sounds then adjust it back accordingly once a round or match is over and having the easy to turn dial right there is amazing. Overall I would definitely recommend these to someone looking for that sweet spot of the price range that doesn`t want to shell out hundreds of dollars for a headset, but is looking for something a little more than your generic stereo sounding headset and this headset is exactly that in that it provides a great build quality, exceptional comfortability, and a well-balanced sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had other sets, even more expensive - the quality and sound has been really good for my use as a recreational gamer. STILL GOING STRONG....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These as are great headphones. Very comfortable and great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. They are durable and loud. He said they are the best headphones he has ever owned. Will definitely purchase again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best gift ever!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My great nephew loved his Christmas surprise. When he opened the wrapping, he asked “ how did I know he wanted gaming headphones.” He loves his headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice product

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the most comfortable in the world but not bad either. My head is big so they don’t adjust that easy for me. Otherwise the sound is good and they work great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Plantronics

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these originally as a gift! but someone also bought that person a headset, ended up keeeping for myself and really like the quality of the sound I get from them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Much better than my previous headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the noise cancellation is solid.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming headset

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headset. Very affordable and sounds great. Would definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and they are easy to use. These are great for letting the kids play in the same room without having to yell over each other.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great when it works

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just less than a year into my purchase, the mic is failing. Otherwise, it's well built and a nice product. Finding a replacement mic is difficult, and I will have to replace the entire headset by mailing it back (shipping paid by me) instead of them sending a new mic.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello Keith! Thank you for your honest review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience.If you are experiencing some audio issues with the microphone, you may want to make sure the headset is set up properly under your gaming console audio settings. You may also want to test the headset connected to your mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the microphone has an actual problem and we might be able to send it to you as a one time exception.Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance! plantronics

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Audio

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio at that price. Some people says that my microphone sounds like double. But Can't complain for me it was a great audio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset for gaming. Noise canceling is the biggest plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for a fist timer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter headset for gaming. Looking to upgrade soon

    I would recommend this to a friend