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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 987 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    A Great Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Turtle Beach headset in the same price range and it broke within a month. This headset has now lasted for months and is still going strong.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sturdy headset! Volume control is right on the connector to the controller, which is handy. Very comfortable as well!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dope asf

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can finally hear the souls leave the bodies of my enemies as i rip them in half oh but the headphones are great too there the best

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My second pair...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset...so great I bought another one (this one). Use it for XBox One gaming and it is true to its word. Great quality and sound!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surround sound feature not suited for hearing loss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my husband because of the surround feature, since he suffers from hearing loss but the feature is not suited for that. It may be best for those who hear perfectly, so I would recommend this product to the general public but not for persons with any hearing loss.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset for gaming yet! Cannot hear anything outside once I wear it! Easy to control volume on dial! Super comfy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for Xbox gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my boyfriend to use while playing games on his Xbox. He said the noise canceling is great and the sound is of top quality.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Good head phones but not very loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud, so if you are afraid of your kids listening at loud volumes... dont be this set does not get loud at all. For me, I had to use an amplified interface to hear at the volume I was used to. Thus theb3 star rating..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset for Gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very picky about headsets but really likes this one. Great clarity of sound and the microphone works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing. I was playing black ops 4 & you can hear absolutely everything super clear. The mic sounds great. Definitely a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top tier headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these and they came with Dolby Atmos for 2 years. Omg game changing literally. Buy these and you won't regret it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gaming headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headset ever had, works great on the Xbox one very good sound can hear footsteps on people approaching you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great entry level headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset. Comes with 2 year subscription of Dolby Atmos. Sound is crisp and clear. Good mix of bass and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Just another cheap headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get me wrong this headset isn't absolutely horrible brand new. Its adjustable isn't too heavy and I've never gotten fatigued by wearing it for long amounts of time but honestly this thing started falling apart a couple months after I bought it. I genuinely take care of everything I own cheap or expensive and all I can say for this headset falling apart just has to do with it being cheaply constructed and I may have just gotten a bad headset out of the bunch. If you buy this headset for long term keep in mind you may have to baby it and treat it like it will shatter if a feather will fall onto it.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. plantronics

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Decent Budget Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Things Are Nice For a Budget Headset. They're Not Astro A 50's But Hey, They Work Well. Worth The Price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product, i recommend it, good price too and it comes with a free 1 year dolby atmos license.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Quality doesnt match the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited when I got home with these, but out of the box they seemed very flimsy. The plastic throughout the headphones makes them feel very cheap. The mic also needed to be attached manually for some reason as well. Besides this, the mic picks up sounds besides your own voice easily. It was picking up the sound of my friends voice that came from the headphones which caused an echo on his end. The volume is also very quiet compared to other headphones like the astro a10's. At peak volume, they won't blow you away. The atmos feature isnt ground breaking either, and is negated by the quietness of the headphones. Disappointed and would not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi! Thank you for your honest review. We are sorry to hear about your experience with the headset. The microphone is detachable in case you don't intend to use it and to replace it (if needed) in the future. Regarding the volume, headsets meet and exceed OSHA standard regulations/requirements and none of our headsets exceed 118dBA. If you are having a constant issue with the audio of the headset I recommend you to make sure the microphone is inserted correctly into the headset, restart your console and verify if your controller doesn't have any updates. If possible try to test a different controller to isolate the issue. If for some reason you still experience the same issue then the headset has an actual problem and we will need to replace it. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require further assistance. Plantronics

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this headset has lasted the longest with my 12 year old we went through so many this on is worth ever penny!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Made well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is enjoying his headset so far. Says he can hear the other players clear and they can here him. So far there holding up to hs daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Gaming headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a birthday present for my grandson. He is quite happy with them. They're getting a lot of use.

    I would recommend this to a friend