Customer Ratings & Reviews
- Model:
- RIG 500 PRO HX
- |
- SKU:
- 6258496
Customer reviews
Rating 4.2 out of 5 stars with 987 reviews
(987 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, good quality. Clear sound, works perfectly
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great gaming headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great quality headphones. Love the demo part as you setup
I would recommend this to a friend Rated 4 out of 5 stars
Requires Adapter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this headset because our other two stopped working with our Xbox One controllers, and we thought it was because they were cheap. Although this one is a good headset, it too didn’t work without the adapter.
I would recommend this to a friend- Pros mentioned:Comfort, Microphone, Sound qualityCons mentioned:Dolby atmos
Rated 3 out of 5 stars
Cool gaming headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a great headset with good sound quality and a nice overall fit/comfort. The only real negative thing I can say is that I could not get the Dolby Atmos app to work right and it never detects a headset so, I'm not sure if It's actually playing in that Dolby format or not and all the videos I play on the Xbox say it's not. Outside of that, they work really great and are very straightforward to use! For this review, I'll break it down to share my experience with them. Fit/Comfort: These are great and very adjustable to accommodate most people. The ear cups are average size and don't leave a lot of room so they do rub the back of my ears a little bit but they do fit and feel okay. For me, they don't seem to get hot or sweat my ears a lot but after gaming for a bit do find that I need to take a rest from wearing them. The headband is super comfortable. You can move the ear pieces up or down by snapping them out of the headband in to the next hole up or down. I actually like this because it stops the headset from moving around during game play. The microphone is in just the right spot and doesn't get in the way either. Sound Quality: Awesome, deep bass and nice highs. You can hear left/right sounds very clearly and even though they aren't true surround they sound amazing just like they are surround. Up all the way on my Xbox they sound great and didn't distort. Features: Dolby Atmos is supposed to enable the headset to sound more like true surround, but I couldn't get it to work either on my Xbox One S or my Surface Pro with the Dolby Access app. The volume nob on the jack is actually pretty cool and is in a good spot to quickly get to it, and I like that flipping the mic boom up mutes the mic! Very cool! Overall: In all, I'd recommend this headset due to the sound quality and comfort. However, if you are set on using Dolby Atmos, I'd recommend against it as I had trouble with that feature, and couldn't really tell if I was able to get it to work or not which was disappointing and frustrating all at the same time. After looking online for troubleshooting steps it seems this is an issue for some others too and Microsoft/Plantronics really need to work out the kinks with it working on the Xbox One S and even Windows 10 as I tried both and had problems on both! I tried just about all the steps I could think of to fix it but there really isn't a lot to troubleshoot on the console and the support on Plantronics site is less than helpful for this issue. I would recommend to buy because of everything but this one feature which is why I rated it 3 stars. If you're just looking for a headset and don't care about Dolby Atmos I'd give it 5 stars for sure. Last, be aware! If you scratch the code for Dolby Atmos it very clearly states on the activation card that the headset is non-returnable if it's scratched off or the card is lost!!!
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! The Rig 500 PRO HX works with Dolby Atmos, simply downloading the app and entering the code should enable it for you. If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878 so we can help you out. We thank you for your feedback and will make sure it reaches our development team!
- Cons mentioned:Volume control
Rated 3 out of 5 stars
not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a decent mic but same issues as others, mic breaks easily and the volume controls is horrible, after many uses it breaks too.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great wired xbox headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great 3d sound wired headset for xbox one. I recommend this product.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best economical headset love them second pair but great sound quality
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound at all levels, mic is very sensitive also. Great bang for the buck
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mic, headphones sound good. For the price, it is a great value.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great headphones for anyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son uses these and he really like everything about them. Sound quality is really good.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset if perfect. Great sound quality. Can hear footsteps when playing blackout
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound... great quality... requires no batteries... just plug into controller and ho
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset experience with the atmos app included
I would recommend this to a friend - Pros mentioned:Comfort
Rated 5 out of 5 stars
Nice Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my husband to use with his X box, he loves it
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for the price range. Let you know what’s going on around you in the game
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Garndpa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my grandson, works great along with its sound
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
PC GAMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sound blockage especially for gaming in PC also
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda quiet in some games, military games is great can hear everything
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Love them, love them!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son's have let me know that they are the best headphones that they have ever had!!
I would recommend this to a friend Rated 5 out of 5 stars
super awesome for gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Good grip to ears!!! 2.Sticks to the ear well 3. great battery life
I would recommend this to a friend





