Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 987 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reviews from my teenage son. Really happy with the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good mic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rig 500 has great sound and great micro voice, good adjustment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these head phones are a great product seems if they are in use all the time the mic gives out had this product two different and did the same thing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gaming headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this gaming headset for Fornite on the Xbox. I have no complaints at this time. The sound is great and the mic is holding up. I would definitely recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Quality sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear - even when wearing glasses. Great design!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset and very light and adjustable. Dolby Atmos too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved them

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for noise control and gaming anytime you want

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great head set

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the headset. Needed a new one and this one is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works flawless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds for gaming with no issues! Easy to adjust sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    RIG 500 PRO HX 3D Audio Gaming Headset for Xbox se

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the RIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones for the money. Recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My son likes it and uses it only all the time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great purchase for my son. He uses it All the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Rig 500 headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headsets are cool. I get a better sound experience when gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Volume control
    Tech Insider Network Member

    Rated 4 out of 5 stars

    The best in its class

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re like me, gaming space is limited most times to the bedroom. It is the optimal spot to prevent hogging a television in a more public area, but it also can disturb one’s better half. A headset for audio is an absolute must, but simply hearing sound isn’t quite enough. For FPS players, you need a headset with great surround sound capabilities, as well as a good game/voice audio mix. The Plantronics RIG 500 Pro Series is a commendable solution. I have an Xbox One, and the headset came in a very Xbox-ish box, packaged nicely, but very light. There are instructions for assembly, but the headset was nearly completely assembled, save plugging the headset microphone boom in. The build quality is nice. It is lightweight, but sturdy, considering the weight. The only adjustment I needed to make was for fit. There is a fitting or tightness band attached to both earcups. Each earcup has 3 notches allowing you to fit the band for comfort. I found this to be a bit limited, as the last notch was still a bit tight on my head. If you have a large head, I don’t know if it’s possible to get the most comfortable fit – something to keep in mind. After connecting the RIG 500, I had to adjust the audio settings (I have another headset that uses optical connectivity) and install software – Dolby Atmos plugin. The plugin seems to help the RIG 500 produce slightly better sound for games and movies, but the plugin seems to really make it’s mark when content (games, movies) have Dolby Atmos technology included. The demo really brings this to life, with both movie and gameplay examples. There is a catch – that $15. That’s right; you will have to pay for this plugin. You can try it for 30 days, but to keep using it, payment is required. I find the cost to be a little pricey, as I will explain why later. How do they sound. I felt the sound was good on the RIG 500. The tones seemed accurate and clear, with decent overall clarity. Sound location was admirable, but not the best I’ve heard. I did feel the overall volume was a bit underwhelming, and the audio mix (mic/gameplay) could be a bit better. There were some cases where I had random crackling or popping sounds during gameplay – that was a bit irritating. The biggest problem I had with the RIG is… my other headset. The RIG 500 is a passive, stereo powered unit, while my other headset is a powered unit with an optical connection. The sound is much richer, stronger, and more pronounced than that of the RIG 500. That doesn’t mean this isn’t a good headset; just that I have been spoiled. Of the various passive headsets I have used, the RIG 500 is clearly the best of the bunch, and that’s saying something. It has better sound, build quality, and mixture than any other set of its kind I have tried. Would I recommend it? I would, but only if you’ve been using an unsatisfactory passive set or the Xbox One default headset. In those cases, it is more than a viable option. I don’t like the $15 Atmos app charge, as I think the sound on my current headset is superior without the additional cost, but I do say it’s worth a try.

    I would recommend this to a friend
  • Pros mentioned:
    Microphone

    Rated 5 out of 5 stars

    Great for gamers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it! He likes that you lift the Mic to mute it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he says they are great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good not great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound decent the mic not has nice but works had 3 weeks already ordering a better set. Least hope better..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great for beginners

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to start great price and the sound its excellent

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Quality headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold definitely recommend this headset. Use it with Xbox one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this for months works really good but after several months had to send it back to get fixed, the mic started having static so I would buy the insurance for it.

    I would recommend this to a friend