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Customer Ratings & Reviews

Your price for this item is $38.99
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The comparable value price is $69.99

Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 987 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Great Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this head set, it is great quality, my only problem with it is it has only one volume control for both the in game sound and voice chat sound. The game drowns out people talking when I'm in a party on xBox so I have to go in the game setting and turn the sound down. Other than that this headset is pretty cool Also of anyone can help me figure out how to set it up on my PC if that possible, that would be great lol

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset does it all. Compatible with Xbox One and PS4 controllers. Comes with Dolby Atmos Code for Xbox One for amazing sound experience. Headset is very comfortable for many hours of play. Easy to adjust size for comfort. The mic does well with not picking up as much background noise. It is a wired headset so the cord can be a problem if you jerk the controller too fast or if you forget its connected. Muting the mic is simple by just lifting the Boom mic and you'll hear it click and instant mute. The sound of this headset is what wins it for sure which a headset should give you great sound, but this definitely gets the job done and some. Party chat and game sound comes through crystal clear and gives great depth. I can't recommend this headset enough! Well worth the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so its perfect! except for 2 tiny things, the knob thing is alright but the 2 little adapters for each system controller is a little annoying, probably going to lose one someday. The other thing is the sound, its great but just not enough bass for me but its ok i guess, just enough for me to like them. They are loud and clear and comfortable and the mic is good. I am really picky and these did it for me!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 4 out of 5 stars

    Nice headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price, comfortable, and the swing up mic was a desired feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice headset, but. . .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for the headphones, and the sound is excellent. They fit over my hearing aids without causing discomfort. However the volume dial on the cord to the headset needs to have a tighter feel. I always find myself turning the volume back up as it has slipped down by rubbing against clothing or other things while playing.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great pro headset on a budget!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was honestly surprised at how excellent this headset is. It's not wireless but it's still a great, fairly inexpensive high end set. I used it mainly for Fortnite after my Elite 900x stopped working for chat. These headphones offer Digital surround sound, and while it's not as good as true 7.1 surround, it's still amazing! Chat sounds really good according to my teammates and the earcups are super comfy! I wish it wasn't plastic and the only way to adjust the size of the headphones is to physically remove the earcups and snap them into a different spot. Highly recommend them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 3 out of 5 stars

    Great idea, poor connector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, this headset sounds GREAT! I used it for a day playing over watch and the Dolby Atmos is supported and sounds BEAUTIFUL!!! The headset was clear, mic worked great, and the weight was good for how clear and loud they were. The downside was the connector to the XBox controller. The volume dial was built into the connector itself, and any time I jiggled the connector, the volume and mic would cut out for 10-15 seconds. Because the connector plugs in and is snug to the controller, and the wire comes out at the bottom right into your lap, causing it to jiggle anytime you move the controller. Perhaps I just got a faulty controller, but I returned mine and went with a slightly less expensive and not as nice sounding one from a different brand. I would recommend trying them, but save the box and the plastic, and do NOT scratch the Dolby Atmos code before you give them a good long test run.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    They Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work exactly as you would need. They are comfortable for the first few hours of gaming and after that you might need a break from them. Sound is good quality and I do recommend buying them, unless you are willing to spend more and get a super nice pair but I have had those and they are honestly not much better than these as a cost / benefit ratio.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone

    Rated 5 out of 5 stars

    Excellent for Zoom and Windows 10 use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new PC Laptop due to remote teaching all day on Zoom. I have a small head and was worried how this would work. After using it for more than a month, I would recommend purchasing one with the comfort of using it for 8-9 hours a day. My voice is clear, I like that I can adjust the volume on the USB connection with the turn of the button and. It trying to find it on the headset. Also I like that I can adjust the Mike up to take a drink and/or to mute, Be sure you read the directions to be sure it is compatible with your device.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Adjustable, with good sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones as a replacement for an older set that I have had for years. They have great sound quality and feel nice when wearing them for long times. However there is need to adjust the mic through your system if you dont there will always be a loud echo for others you are playing with online.

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality

    Rated 5 out of 5 stars

    Good sound and Mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to these over a cheap headset I was using when I first started playing online. It was like night and day. The game sounds come through crystal clear and with the Dolby Atmos included, it creates a nice spatial surround sound so you can tell where characters/players are coming at you from on screen. I've also been told by other players that the mic sounds really good as well. The flip up to mute function is also convenient for when you need to mute your self quickly. One note, these are wired to the controller connection, which I didn't mind. Overall, a great value for the quality sound you get.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really Great Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They're light, comfortable, and don't hurt the top of my head during extended use (like Beats headphones or Turtle Beach headphones will) due to the extra elastic support. The mic monitoring works really well when in game chat, but I do struggle to hear my own voice in party chat. Not a big deal, the sound quality is fantastic and you really can't beat the price. Durable, volume control right by your hands on the controller. Great Xbox One headset all around. If you're looking for a great headset in the $50-100 range you really can't go wrong with this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Microphone, Sound quality

    Rated 5 out of 5 stars

    Great gaming headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better than several headsets that cost more. The sound is great and they are comfortable to wear for long sessions. The microphone is also very good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headset are probably the best I have had for the Xbox One. The volume wheel on the cord is one of the best features. The sound is amazing and the volume is loud. Make sure you turn up the volume setting to max on the Xbox dashboard while they are plugged into the controller. Comfortable and light weight. I have owned Astro and Turltle Beach headsets but I like these better. Plus you get a Dolby Atmos code as a bonus. Plantronics has been making headsets for many years. If you want good sound and comfort buy these and you will enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Awesom

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Present for grandson to play his games. Good quality, for the price. . Comfortable on ears. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Gets the job done

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this headset for 8 months. For the most part it’s a decent headset with great sound quality and definitely gets the job done. In my opinion, It’s not an amazing headset but a lot better than the old Xbox one headset I started with. However, up to now I’ve been having a few issues; I have to unplug and plug the headset back into my Xbox remote a couple times for me to get a sound/hear anything. A few times my friends will get feedback buzzing coming from me in a party chat, or sometimes I’ll even hear it myself when playing alone. One thing I wish it had was volume control for party chat and game audio separately. The knob controls both party and game together and it’s annoying if you don’t have one those audio control adapters already on your remote.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for your honest review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. If you are having some issues with the audio of the headset, you may want to align the notches on the appropriate sleeve and volume wheel before attaching to your controller. You may also want to make sure the mic boom is inserted properly into your headset. Last but not least, we recommend testing the headset to your mobile to see where the issue is coming from. If for some reason you still encounter the same issue with the headset connected to your mobile, then it means it has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance. plantronics

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    It works the others lie.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s comfortable, light weight, fits my big head. At first I thought like the rest of bad reviewers that this was gonna be a dud, but maybe they didn’t plug the cord in right. I did had to turn off my Xbox controller on and off a few times to get it to work for the first time, like before I didn’t assembled it correctly. There’s this little nubby thing that keeps the plug in place so be mindful when assembling it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox crazy over here. Daily user, great sound best Ive bought. Definitely beyond happy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Good headset but quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset. Very comfortable but the volume controls aren't very good and it's quiet. The mic muting when you put up the boom seems like a great thing but if it's not perfectly placed it will be muted while your trying to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound quality, the cord is very thin.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have liked a thicker cord for better protection. It’s probably not ideal for kids or rough teenagers. Other than that, the sounds quality is great, the mic is good quality, and they are comfortable. I do recommend these.

    I would recommend this to a friend