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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 987 reviews
  • Rated 4 out of 5 stars

    Good headphones but troubles connecting them

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to play Xbox as a family without having to yell from room to room. Difficulties making them work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones setup is super bulky! Like doubles the size of your head. Sound is good though and decent comfort

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Absolute garbage! 3rd headset in 2 weeks!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one and it had echo for everyone else in my party, The only way to get no echo is basically to put them on the lowest setting possible. Then i cant hear the game. I returned them for another pair and same exact issue. so i went with the next step up and got the HX PRo for $30 more since these were on sale! Guess what the same issue with echo. Tried two other headsets that were turtle beach and no echo., I did all of the fixes, firmware update checked settings you name it. So I go online to try and return them and the site is in french no phone number you have to fill out a form. Never again!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fairly Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great but I wish there was a mute switch on them to make it easier. Minor issues with echoing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too snug on ears. Great for noice reduction though! Plug should swivel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through a couple wireless headsets before this one and it has worked the best for my son. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xboxone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a good headset. Every headset my son has had he has broken in less than a week. Having warranty comes in handy. My son wanted to try This headset he really likes it. Plus he hasn’t broken it. Fingers cross.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that would make these better would be if they were wireless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 stars

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased this awhile back but after awhile they broke on me but they worked good

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Terrible sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sceptical about these just because I've used plantronics stuff at a few jobs and the stuff was not quality. Figured I'd try it out thinking the stuff at work was not quality because of cost cutting. Got home and hooked them up to my pc and the sound was terrible, almost no bass and zero noise cancellation. Plugged them into the xbox and same thing. Returned them and ended up buying a $200 headset that blew my mind away.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi! Thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, next time, we recommend adjusting the audio levels on your PC and gaming consoles. We also recommend testing the headset with your mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance. plantronics

  • Rated 4 out of 5 stars

    Good for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. As with any audio I wish there was more protection on the ends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its pretty good when on sale!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and has convenient volume control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones it they are just barely big enough for my head at the largest setting.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    I don’t know if mine is defective

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great however I have a lot of feedback from the mic. Other players hear what they’re saying from my mic , even if it’s flipped up (mute position). One player called it a poverty mic.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hi Bambam,
      If it were just the feedback, I'd say check your console audio settings and in particular your mic monitoring (AKA sidetone) setting and your speaker and mic volume levels. Adjust those three settings for optimal sound. We have helpful videos for this on the RIG Gaming channel on YouTube. There is an Xbox One version and Xbox Series X|S version. https://www.youtube.com/c/RIGGaming But the ability for others to hear you even when the mic is flipped up is not normal. Make sure you have the Xbox sleeve installed on the RIG volume dial plug properly so that you have full insertion into the controller. And if you need additional assistance, RIG Customer Support is available via email at support.us@nacongaming.com or via phone at 1-833-622-6687. Thank you for choosing RIG Gaming products... nacon-fr

  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son enjoys these headphones. They were a favorite of his headphones to use. The tip of the microphone broke off the team at Bestbuy was great they took care of handling quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy, Not Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Thought it was truly wireless, so that was a bit of a disappointment

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    It worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good when gaming. The bases deep the troubles are high. But, the headset didn’t last and once again I did not buy the extended warranty. Come on Microsoft do better. It’s just over the 14 day return policy.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Was this review put in the correct place? Says "Microsoft do better". So possibly not indicative of the RIG 500 PRO HX product. Thanks nacon-fr

  • Rated 5 out of 5 stars

    Solid value and worth considering!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well designed, superb sound for the price point! The only downside is that they don’t function well on the Xbox Series X, but run flawlessly on my PS4 Pro and my Xbox One.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is there is no easy mute button. Overall quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Sound and Very Light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after researching lots of others. I think after all things considered the lightweight, good fit and good sound were the pushing factors. I also like the volume control being on the controller plug.

    I would recommend this to a friend