Customer Ratings & Reviews
- Model:
- RIG 500 PRO HX
- SKU:
- 6258496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.
This summary was generated by AI based on customer reviews.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best pair for gaming. I love this product
I would recommend this to a friendPerfect Gift to my Kid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect gift to my kid and he is loving it!
I would recommend this to a friendGood value but not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work very well with Xbox. Gave to to my brother. They work fine on PlayStation
No, I would not recommend this to a friendMeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just meh..... Horrible mic. Has to be up in your mouth to be able to be heard.
No, I would not recommend this to a friendNothing special
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not amazing, not bad. Audio jack doesn’t work well with Xbox elite controller
No, I would not recommend this to a friendEhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They got squeaky in less than a month when I would go mute the mic and the aux cord connection was funky.
No, I would not recommend this to a friendNo bueno .just ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To flimsy and felt not up to the demands on nowaday gamers
No, I would not recommend this to a friendQuit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They quit working in just 3 months time. They seemed fine until they just stopped working.
No, I would not recommend this to a friendDecent Headset....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is above average, but broke 4 weeks after my purchase. Mic and cord needed replacing.
No, I would not recommend this to a friend- Cons mentioned:Volume control
Not Good for Party Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the headset volume is too high for either the game or party chat, the other players in the party will hear themselves as an echo. You’ll have to lower the volume which is hard when playing games such as Rainbow 6 Siege which is 90% quiet and 10% loud bullets...
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
great service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product......................................
I would recommend this to a friendDecent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have over 5 headsets and these for the price are decent, wasn’t wowed by atmos.
I would recommend this to a friendGood headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the adapters when switching between consoles. Can still hear ambient noise.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for you review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. This headset counts with dual-material ear cushions that use a moisture wicking fabric and leatherette combination to reduce distracting background noise. You may want to try adjusting the volume directly on your gaming console to see if there is an improvement. Please also note this headset counts with an activation code for Dolby Atmos to create a better experience while gaming. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our team for future consideration when developing new products. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
ok for low cost headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for extended period of time, they start being uncomfortable, sound its ok.
No, I would not recommend this to a friendIt’s not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price but does leave a lot to be desired. Try out the 800LX or HyperClouds.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 500 PRO HX headset, however we are sorry to hear this wasn't for you. Our intention is to provide the highest quality products to our customers. If you would like technical assistance please don't hesitate to contact our Customer Care Group at 800-985-9815.
Just OK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset broke after 3 months of use. Not sturdy.
No, I would not recommend this to a friendEhhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. I can't put my head back in the chair without getting a crackle noise.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 500 PRO HX. We're sorry to hear you've had trouble with your unit. If you are experiencing audio issues please test it with a different device (mobile phone/tablet) to isolate the cause of the issue. If you still notice the crackle noise as you move your head, then the unit might have an actual problem related to hardware and we'll need to replace it. This model has a one-year warranty from date of purchase. Thank you for your comments. We will forward them to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Not why I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son nd had to buy an additional pet in other to use it.
No, I would not recommend this to a friendNothing “pro” about the Rigg 500 Pro Hx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this headset within a week if buying it. It was uncomfortable, the components were flimsy and clearly poor quality, and the cord was extremely short. Not to mention the headphone jack was just unnecessarily awkward. I upgraded to the Omen Mindframe headset.
No, I would not recommend this to a friendThey were to small for my big head.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There where ok brand but I recommend people with big head to go with astros
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank your honest review on our RIG 500 PRO HX headset, however, we are sorry to hear that it wasn't for your. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. Please note this headset can be adjusted to three sizes (small, medium, large) by moving the earcups. To remove an earcup, press the earcup to detach it from the headband.Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance!