Customer Ratings & Reviews
- Model:
- RIG 500 PRO HX
- SKU:
- 6258496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bro this item sucked, every time I talked people said I sounded far away! Pass on these
No, I would not recommend this to a friend- Cons mentioned:Volume control
It's not what it says it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not very loud at all at least not just plugged in to the contoller itself.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 500 PRO HX headset. However, we are sorry to hear about your experience. This headset counts with an audio dial that allows you to adjust the volume. If you are experiencing low volume on the headset you may want to try adjusting the volume directly on the headset and on your gamin console settings. You may also want to test the headset connected to a different controller/device to completely isolate the issue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
- Pros mentioned:Comfort, Sound quality
AMAZING sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product to use with my Xbox One. Out of the box it comes with a code to download Dolby Atmos from the store. Once downloaded you listen to a preview of how the sound functions and immediately you’re emersed in surround sound to the point it gave me chills throughout my body you hear everything crystal clear. I’ve never heard such clear crisp sound out of a gaming headset. I made sure to have my TV muted and solely used the headset and be emersed. It’s very comfortable on the head. I like the fact that you flip up the mouthpiece when you want to mute it because I did it by habit anyway. I like how you can adjust the sound close to the controller where the jack goes into the controller so you don’t have to distract yourself while in game trying to reach somewhere else for the volume. Only cons I have is after a while the cushions on the headset made my ears begin to sweat. It’s a good thick cushion but definitely conceals heat. Also you have to pull out the headset to adjust it it’s a little weird but not enough to lose stars. Overall great headset becthe sound is great.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review, we are really glad you liked the headset! We will pass your comments along to our development team to be taken into consideration for future releases. If you happen to need any assistance, please don't hesitate to contact Plantronics Customer Care at 800-985-9815.
Ha
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it was a waste of money and they are over priced made out of cheap plastic materials
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had it for about three weeks and already having issues with it
No, I would not recommend this to a friendBeware
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off well but quickly broke down around the ear covers.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .Hello Shatta, We apologize you are having difficulty with your RIG headset. RIG 500 PRO series headset ear cushions are user replaceable. They are covered under our 1-year warranty. RIG customer support is available via email at support.us@nacongaming.com or via phone at 1-833-622-6687. If you've had the headset longer than a year from original purchase date, then the RIG 500 PRO series ear cushions can be found for purchase under OEM part number 90-1065-99. Thank you...
Didn’t last
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my SO. And they look and felt great. But a couple days go by and the mic doesn’t stay in the muted position. Then we noticed that the Mic was defective. I guess it just matters on how much you mute you mics while gaming. If you do it often I wouldn’t recommend this because it wears down fast.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.
Already need another
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in February and I take good care of it, it’s already breaking
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support, and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer. Sorry for any inconvenience.
Not worth the price.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headsets for my son at the end of September. It is now the end of March and the headsets no longer work. Needless to say I will not purchase these again. But at least they lasted a little longer than the 1 month that the 400’s that I originally bought did.
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .We apologize for the issues you are having. RIG headsets have a 1 year warranty covering manufacturers defects. RIG Customer Support is available via email at support.us@nacongaming.com. Thank you.
Disappointing sound in my experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took mine back as I was underwhelmed by the sound quality for the price point.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review, however, we are sorry to hear about your experience. If you are experiencing some issues with the sound quality, we recommend to make sure the audio settings on your gaming console are set up properly. You may also want to test the headset connected to a different controller/device to completely isolate the issue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Very nice but doesnt last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the headphones but they defiantly don't last buy the protection plan
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our RIG 500 PRO HX, however we're sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and the life span depends on the usage but on many cases they last for way past their warranty period. In any case we thank you for bringing this to our attention. We will forward your comments to our Product Development team, as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you would like technical assistance!
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this headset for my son. We spent 30 minutes adjusting audio settings on the headset itself, in Xbox audio controls, and in the game itself. Couldn’t find a balance where he could hear footsteps without every sound echoing through his mic into party chat. Completely disappointed, absolute junk.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review, however, we are sorry to hear about your experience. If you are having some audio issues with the microphone, you may want to switch to energy-saving mode on your Xbox. Press the Menu Button and then Settings, select power & startup, select power mode & startup and change power mode from Instant-on to Energy-Saving. You may also want to test the headset connected to your mobile to isolate the issue. If for some reason you encounter the same issue, then it means the unit has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
- Pros mentioned:Microphone, Sound quality
An Awesome Gaming Experience
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea what I was missing playing video games (especially first-person shooters), until I started using my RIG 500 Pro HX headset. While I have a surround sound system at home, the quality and precision of this headset is amazing. My home theater system doesn’t even support Atmos, which sounds awesome. Another reason I love this headset is that I can use them late at night without disturbing the rest of the family. Finally, the noise cancelling and in-line audio dial are great. The noise cancelling helps when there is commotion going on in the house, but I need to hear the action and ensure my teammates can understand me. The in-line volume dial is great, as it is easy to access when I need to turn the headset volume up or down. One last nice feature is that you can simply flip the mic up to mute it, making it easy to be absolutely sure you are on mute.
I would recommend this to a friend Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected something else. I liked the ones before this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. For us in Poly, it has been a sincere pleasure to have you as our customer.
Not really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality would recommend turtle beach head set
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .We would like to inform you that, as of March 16 of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon.
All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon if you are in need of support.
- Pros mentioned:Sound quality
Well rounded but not amazing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After testing these for a few days, they are a pretty good set of headphones for your Xbox One. There are a few imperfections but overall they do a great job, especially with supported Atmos content. The headphones are of good quality. They do not feel cheap and they do not feel ultra premium, they tend to find a good middle ground here. The headphones have a mic boom, a cable that plugs right into the headphone jack on the controller. I like how the plug on the controller side has a small curve which makes it flush with the controller. The Volume knob is also on this side of the cable. I felt the headphones are a tad too small as with my adult noggin, I max out the space available and it doesn’t stretch anymore. If you have a large head this might be uncomfortable. The headphones come with a free voucher for the Dolby Atmos for headphones app for Xbox & Windows. The app itself allows Atmos support when using the headphones in the system (configure in the sound settings). It is also a great portal with some showcase videos, links to movies and games with Atmos support. There does not appear to be a huge variety of supported content but it was very interesting with what is available. I tried it with some of the demo videos, Pacific Rim and Gears of War 4. In testing, I found the audio to be a little muddy. There is plenty of bass but not much detail on any part of the spectrum. It is good for action movies and games though but I wouldn’t want to use them to listen to music. The Atmos feature creates a neat illusion of depth in front, behind and above you but it is nothing that will make you sit in awe as similar things have been done via headphone with EAX and other audio technologies in the past. In games, I barely noticed any of the surround as I was more into the game itself, in movies it is more obvious. The microphone works well and people on the other end said they heard me clear with no noise. These are a pretty good set of well rounded headphones, they are not groundbreaking but look cool, sound decent and put a lot of punch into your movies and games. A solid 4 out of 5. I would give it a 5 if out of five if there was more room for the head and better audio quality.
I would recommend this to a friend Not very good for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headset flimsy it broke within one week,return it for new 1
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 500 PRO HX headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
The head set went out and can’t return...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely disappointed with the return policy when I bought it only 5 months ago. You would think buying a pretty high end headset I could exchange if something goes wrong with in 6 months at least. Don’t recommend unless I get a new one
No, I would not recommend this to a friendsave Your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too, expensive for such poor sound quality headset!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our RIG 500 PRO HX. We're sorry to hear you weren't satisfied with our product. In case you are having audio issues, please make sure the sleeve that goes into the 3.5 mm plug is set according to the appropriate game console. You might also want to test it with a different controller to isolate the cause of the issue. We thank you for your comments, we will forward them to our team for consideration when developing new products. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any other questions!
─ Made sure sleeve was set to the appropriate game console.
─ Tested with a different controller or device to verify. Made sure controller was genuine manufacturer’s brand.
Terrible headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this headset to replace some Turtle Beaches that lasted me 6 years. 2 weeks later there is a short in the wiring and the mic doesn’t work. Don’t waste your money on these.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest feedback on our RIG 500 PRO HX; However, we're truly sorry to hear about your experience. The life span of the product depends on the usage but on many cases they last for way past their warranty period and we thank you for bringing this to our attention. Please contact our Customer Care Team at: 1-888-363-0726 as we might be able to provide you a replacement cable (if available in your region) as a one-time courtesy. Please note this model comes with a one-year warranty from date of purchase. In any case we will forward your comments to our team for review and consideration. Feel free to contact us if you have any questions!