Customer Ratings & Reviews
- Model:
- RIG 500 PRO HX
- SKU:
- 6258496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.
This summary was generated by AI based on customer reviews.
Poor volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using headset people say they can hardly hear me got a cheap set and people say the can hear me better
No, I would not recommend this to a friendSuper uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With no adjustable strap but a band it's very uncomfortable. The volume dial feels cheap, but the volume is loud
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Zack! Thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear you were not able to find a comfortable fit. Please note the headband adjusts to three sizes (small, medium, large) by moving the ear cups in order to find the most comfortable and secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy broken within 30 days just for casual use. There’s really not a plus to this headset.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good for gaming
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics - RIG 500 PRO HX Wired Dolby Atmos Gaming Headset for Xbox One - Black These headphones are specifically designed to work with your Xbox One. The cord is 1.3m or about 4.25ft long. Also included is a Dolby Atmos activation code. As far as fit goes- the headband is cushioned and adjusts.The earcups are replaceable, dual material cushions. They are a little stiff so they're not super comfortable to wear for a long period of time but that may be due to it's noise cancelling design. The noise canceling mic is awesome. When you flip it up it automatically mutes. The sound quality is good. The volume is located right on the jack so it's easy to reach and adjust when needed. The one improvement I have is that I wish they were wireless. But the headset is more affordable than others and definitely a step up the basic one included with the console.
I would recommend this to a friend They just don’t sound right
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy these I will not recommend these I took them back the next day
I would recommend this to a friendHeadphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones could never get any sound out of them for my xbox one s
No, I would not recommend this to a friendHeadset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset missed up already can't hear from one side of the headset
No, I would not recommend this to a friendBrand response from Nacon Team
Posted .RIG Customer Support is available via email at support.us@nacongaing.com. Nacon provides a 1-year limited warranty against manufacturers defects on RIG headsets and controllers. Thank you
Bad mic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic is not worth it. Bought them brand new and they eco and cut in and out all the time!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Zack! Thank you for your review, however, we are sorry to hear about your experience. If you are having some audio issues with the microphone, you may want to switch to energy-saving mode on your console. Press the Menu Button and then Settings, select power & startup, select power mode & startup and change power mode from Instant-on to Energy-Saving. You may also want to test the headset connected to your mobile to isolate the issue. If for some reason you encounter the same issue, then it means the unit has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
0/10 headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible headset with background noise. Not at all worth it to get this.
No, I would not recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These quit working within a month. Bestbuy was great and we exchanged for a Turtle Beach set.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our RIG 500 PRO HX. We're truly sorry to hear about your experience. The life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We have shared your comments with our Product Development Team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878
Bad quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item only last a couple of months after that item didn’t work what a wast
No, I would not recommend this to a friendHeadset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product never worked since the day of purchase. Don’t bother purchasing.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. We would like to inform you that, as of March 16th of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. ll Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected].
Felt low quality and cut out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy with the very thin cord and sound quality, also they felt like cheap plastic.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our RIG 500 PRO HX. We're sorry to hear about your experience. Our intention is to provide the highest quality products to our customers. We thank you for bringing this issue to our attention, we will forward you comments to our team for consideration when developing new products. If you require further assistance, feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Weak construction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone Jack snapped in two after less than 1 month of use.
No, I would not recommend this to a friendTrash.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother. These things are useless. Get the turtle beach instead.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Reagan and thank you for your honest review on our RIG 500 PRO HX Headset; However, we're sorry to hear you were not satisfied with our product. This model delivers an ultralight frame with fully self-adjusting headband, isolating earcups, a flexible, detachable, boom mic and 50mm low distortion drivers. We thank you for your comments. We will surely forward your feedback to our Product Development Team for review and consideration when developing new products. If you have any questions or you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work don’t buy all u hear is a beeping sound
No, I would not recommend this to a friendXbox headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is bad Xbox one headset and I will give one star
No, I would not recommend this to a friendBroke in hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a few hours until the wire in the moving mouthpiece shorted out.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our RIG 500 PRO HX; However, we're sorry to hear about your experience. The life expectancy of the product should be of at least a year, but this varies depending on the usage and on most cases it should be closer to 2-4 years. We thank you for bringing this to our attention. If the microphone is correctly inserted into the headset and you have the same experience, then it might have an actual problem related to hardware. This model comes with a one-year warranty from date of purchase and you should be able to request a replacement through our website if the seller is no longer able to replace it. We will forward your comments to our Product Development Team for review and consideration. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.
Only worked for 2 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought these with his Christmas money. They worked for two days.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our RIG 500 PR HX, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase. Please click on the following link for further instructions on how to request a replacement: https://bit.ly/2N637EC. Please also note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
bad sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound feedback through headset. Junk! Returned the next day.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing some audio issues with the headset you may want to adjust the audio under your gaming console audio settings. You may also want to test the headset connected to your mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.