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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 987 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 987 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Not bad for $80

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good beginner headset. They are light and comfortable, the sound is good compared to other brands of headphone around the same price point.

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality

    Rated 5 out of 5 stars

    Best Headset!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that I found these headphones! They sound great for the price and are very reliable. I love how you can replace the microphone with a replacement if it experiences problems. This headset should last a few years if you are careful with it. Get this headset u won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Comfortable and Convenient

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mid range headset. Had for almost a year, so it is a durable! Several adjustments that make comfort a priority. Comes with ATMOS Code. Super easy to mute just by folding the boom up. Not super loud, but that isn't a bad thing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Perfect for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dig the headphones. Definitely recommend them light enough and it doesn’t make the ears sweat from the material they used.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are confortable for hours of game play and have great sound for the price. The mic on off feature is nice as well. It is also componetized for easy upgrades as well as replacements. Love the volume control on the unit, very easy to adjust without taking my hands off the controller.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality gaming headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant surprise. This is an excellent headset for gaming - plenty of volume, easy connection to your controller, and both loud and faint audio comes through cleanly. The fit is awesome as well - automatically molds to your head with no further adjustment needed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset for Game Play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset for my son for Christmas. I asked him how he liked it... this is what he said. The sound is really awesome mom... and they are super comfortable to wear even when I play a long time. Thanks for the best Christmas present ever! So I'm pretty sure most anyone would be happy with this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    More sound than I need - in a good way

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected the top end of the volume to be a bit more faint than it is. In reality it delivers robust sound and gives me the stereo, surround sound experience I’ve been hoping for. Admittedly haven’t used the microphone yet, but since these are quarantine days I’m sure I will soon.

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a lesser quality product and love this headset. Other than the great quality of sound I love the flip up mic to mute feature.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for 8 year old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son broke his headphones that came with his Xbox bc he and his brother were fighting over them. We got these as a replacement hoping they would be more sturdy and able to better withstand a little rough housing. So far they have been great and my son absolutely loves them! He says they are so cool!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for my boyfriend as he plays the game a lot. Blocks out back ground noises very good and sounds awesome when in use. Very reasonably priced as well. The design is also cool.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset, clear audio,easy to use. Wish the volume was a little louder but overall good headset

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality

    Rated 5 out of 5 stars

    Comfortable through hours of gameplay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a mid priced headset it operates very well. You can definately hear what's going on behind you and track sounds (in my case gunshots) accurately. The flip up microphone is convenient. This is great for the "non hardcore" gamer looking to get an advantage.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset for sound quality. The Dolby Atmos only works if you buy the specific games that offer it, so be aware of that before purchase. Comfortable headset, light weight. I really like having the volume control on the plug next to the controller...overall, excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset and nice audio quality for the low price. These are a nice pair for a LOW price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 2 out of 5 stars

    Not Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones feel okay. They’re lightweight, but even at full size adjustments they hurt my Arvydas Sabonis-sized melon. For most normal human beings it shouldn’t be a problem, though. The sounds is pretty spectacular. On par with headphones 2 or 3 times the price. I even got free Dolby Atmos with these. The mic is horrible. I literally can’t play with my buddies because they hear echo so bad. It’s always me, and the only way to stop it is to turn my volume down so low the headphones are pointless. I’ve tried everything I could find on YouTube to fix the issue, and nothing works. Everyone sounds great to me - but they complain of echo in my game parties so bad that I just use my kids Razer headphones now when with others. The other thing is that the connector to the controller isn’t great. It’s handy, but the design is pretty lightweight and doesn’t seem like it’s going to hold up. I’ll run into issues where I have to reposition it to work. I may take them back but I trashed the box. It’s been just under six months.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review. We would like to inform you since March 16th of 2020, the Poly RIG and GameCom Gaming product lines are owned by Nacon. All Technical, Customer Support and RMA's for these products will now be provided by this company. Please reach out to Nacon at this email address if you are in need of support: North America - Australia – New Zealand: [email protected]. plantronics

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headsets these are actually game changers actually improve my game a lot switching from using traditional earbuds I cannot hear enemy footsteps in first person shooters video games it gives me a competitive edge with great comfort!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works better than any other headset!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have went through 6 headsets and multiple brands. This has by far been the best headset all around! The comfort, the sound, the mic and everything has worked smoothly and better than others!!! Definitely skip reading reviews of other headsets and get this one!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Good sound, average design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, but the thing doesn't fold lol. They take up so much space. They are comfortable tho, another problem is the connector. So the connector has the volume wheel on it which is cool in theory, but when connected to the controller it gets in the way because of its size. Especially if you have an elite controller and use the paddles.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this headset for my new xbox thinking it was just for the Xbox. While it excels out of the box for the Xbox, it is great on your ps4, and even your pc. There is an adapter in the box to use it on your ps4 perfectly. It’s comfy but my only thing I do not like is that after an extended period it begins to hurt my ears and it’s a little tight. But that is boiled down to person preference and not an issue with the headset.

    I would recommend this to a friend