Customer Ratings & Reviews
- Model:
- RIG 500 PRO HX
- SKU:
- 6258496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.
This summary was generated by AI based on customer reviews.
Looks great!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi i love this headphones i need more power like that !!!
I would recommend this to a friendBroken Mic Boom, But Sounds Great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is great. It's amazing when using Dolby Atmos. Unfortunately the microphone boom broke. It has also broken on a second pair. Both are less than 10 months old, and are covered under warranty. Unfortunately the company that now owns RIG, NACON, has gone radio silent since confirming my replacement requests.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
awful headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing about this headset is that when you get fed up with playing with the wire to get audio you can throw it across your room without completely coming apart. DO NOT WASTE YOUR MONEY ON THIS PRODUCT. Was a decent headset for maybe a solid week.
No, I would not recommend this to a friend Not. A bad headset other then it's wired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset would be prefect if it. Was 100 percent wireless. Other then that I love it
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for you honest review on our RIG 500 PRO HX headset. If you are looking for a wireless headset for your gaming console we recommend to take a look at our RIG 800 headsets. In addition, we will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at www.plantronics.com/support if you require assistance.
Trash without all the pieces
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So first I open the box and first instruction is attach mic. Ok mic where is the mic wait NO mic. There is no darn mic in the box how in the heck do you forget a piece. Finally after searching all the boxes on my desk I am like forget it I am taking it back but I want to see if the quality is worth getting a replacement. I put it on after using multiple types of headphones over the years this has to be as bad as a basic headphone can get. It sounds like the old original headphone from 15 years ago. I can buy sound quality like this for $20 instead of $80. I would not recommend this product to even a beginner for their first headphone set
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. If there was no microphone included on the box, you may return it back to the place of purchase so they can exchange it for you. We might also be able to send you the mic boom as spare. If you are having some audio sound quality issues with the headset, you may want to make sure the headset is properly set up under your gaming console audio settings. You may also want to align the notches on the appropriate sleeve and volume wheel before attaching it to your controller. Last but not least, we recommend testing the headset with a different controller or with your mobile to completely isolate the issue. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Unsolvable echo/feedback loop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried everyone on my xbox or via volume controls etc to reduce the complaints of others in party that they can hear themselves. Worse when I flip the mic to mute, people cant hear me talk but they can hear my music playing or the effects of a game that Im playing which leads me to believe this is defective. Beyond the return policy for Best Buy which is very short, so now I have to deal with the manufacturer which at this point based on support I've received from Plantronics prior, I will likely just toss these in the garbage and buy another brand.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to adjust the audio settings under your gaming console. You may also want to test the headset connected to a different controller or to your mobile to see where the issue is coming from. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2rfwFJe. Our intention is to provide the highest quality products and services to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Echo with mic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Plantronics headset I have bought with an echo
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our RIG 500 PRO HX headset, however, we are sorry to hear about your experience. If you are experiencing echo with the headset you may want to adjust the settings on your gaming console and lower the volume on the headset. You may want to also test the headset with a different controller/device to isolate the issue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this headset counts with a limited warranty since the first day of purchase. Please don't hesitate to contact our Customer Care Team at www.plantronics.com/support if you require assistance.