Customer Ratings & Reviews

Hi Heather.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi Appletips05.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm 8-Piece Kit are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

We are happy to inform you that you do have the option to use your Ring Alarm with self monitoring. Self-monitoring is when you monitor the Ring Alarm yourself. You can self-monitor with a Ring Protect subscription or without a subscription. If you choose to self-monitor your Ring Alarm, your Ring Alarm siren will go off, but you’ll need to call for emergency responders yourself. Make an informed decision whether to self-monitor your Alarm system or opt in to professional monitoring that comes with the Ring Protect Pro plan. The type of monitoring you choose is extremely important. It needs to fit your lifestyle and keep you and your loved ones safe.

A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. Professional monitoring is a service that monitors Ring Alarm for alarm signals, and can notify emergency contacts and request emergency dispatch the authorities. The Ring monitoring center is a team of trained agents in a secure location who monitor all Ring Alarms 24/7.

Security monitoring is keeping surveillance on a home alarm. If alarm sensors are triggered to indicate a burglary, smoke or carbon monoxide in the home or other types of threats, then the residents and their circle of trusted friends need to be alerted* quickly, and emergency services should be sent to the home quickly.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products.You can also self-monitor your Alarm without a Ring Protect subscription. You can arm or disarm your Alarm from the Ring Keypad only. If your Base Station detects a threat, it will start alarming but will not request emergency dispatch or send you digital notifications like email or app alerts.*

To choose your monitoring type, follow these steps in the Ring app.
Tap the menu (≡).
Tap Settings.
Tap Monitoring.
Tap Monitoring Type.
Choose the new type of monitoring you want.
If you enable professional monitoring, you will be prompted to choose a primary and secondary contact and a verbal password.
If you are in practice mode, you will need to exit practice mode and confirm that you want to exit.
If you are enrolled in professional monitoring¹ and want to change to self-monitoring, tap Self Monitoring and confirm that you want to end professional monitoring.
If you are enrolled in self-monitoring and want to change to professional monitoring, tap Professional Monitoring and confirm that you want to enable professional monitoring.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Alarm 8-Piece Kit.. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hello Geeksquadfan

Thank you for taking the time to share your experience with us. We understand the importance of having the correct devices for you environment. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm.

Thank you,
Antonio from Ring

Hi Kingkelly.
Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup of the Ring Alarm 8-Piece Security Kit was easy and straight-forward.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hi JDS7.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Alarm 8-Piece Kit was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.