Customer Ratings & Reviews

Hi BBCustomerSince2005. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Alarm to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Alarm are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Protect your home with Ring Alarm Pro, the Alarm system that combines reliable home security with a secure internet network. Use Alarm Pro to set up 24/7 Backup Internet for your primary internet service when you are subscribed to a Ring Protect Pro subscription.

You can use your Ring Alarm Pro with your existing network. It does not have to replace your router. There are very specific setup steps that must be followed when initially connecting the Ring Alarm Pro base station to your network. You’ll want to connect your Alarm Pro base station to your existing modem using the included Ethernet cable or any compatible Ethernet cable.

You can create a second wifi network (also know as Double NAT-ing) that will operate independently from your primary wifi network. This allows you to use certain features, including 24/7 Backup Internet, while maintaining your original wifi network and connected devices.

Another option is to put your Alarm Pro’s eero router into Bridge Mode. Doing so will allow your existing router to manage the connection between your wifi network and Internet Service Provider (ISP).

NOTE: When using Bridge Mode, you must connect Alarm Pro to your router via an ethernet cable. Additionally you will lose certain Alarm Pro advanced features, such as 24/7 Backup Internet and Extra Data. You will however retain the ability to use Ring Edge for local video processing.

There’s no need to replace your existing router with Alarm Pro’s built-in eero router.
You can keep using your existing wifi network and the devices connected to it as before. (Note: these devices will not be eligible for the benefits for 24/7 Backup Internet).
You select which wifi devices will have access to Alarm Pro’s advanced features.
Multiple apps required for wifi network and wifi device management.
When using this configuration, there is potential for wifi interference caused by running multiple networks in close proximity.
For homes over 1,500 square feet, additional eero extenders are required for optimal wifi coverage.
Alarm Pro must be connected to your existing router via ethernet.

We have listed the benefits of Setting Up Alarm Pro in Bridge Mode here:

There’s no need to replace your existing router with Alarm Pro’s built-in eero router.
Existing wifi router manages the internet connection.
Alarm Pro extends existing network’s wifi signal.
Reduced network management complexity.
Ring Edge2 is available for local video processing.
Your existing router will continue to provide coverage to your home, so there’s no need to purchase additional eero extenders.

During Alarm Pro setup in the Ring app, you’ll be directed to the eero app to replace your existing router with the Alarm Pro eero router. Follow these steps:

Instead of plugging your Alarm Pro directly into your modem (or modem/router combo device) as the eero app suggests, plug Alarm Pro into an open ethernet port on your router.
GIF of how to connect your Ring Alarm Pro into an open ethernet port on your router.
Follow the remaining setup instructions in the eero app before returning to the Ring app to complete setup.
If you do not have an open port on your router, you may need to add a multi-port network switch.
When using a separate modem and router, it’s important to connect the ethernet network switch to your router; not directly to your modem. This will allow you to use the same IP address provided by your Internet Service Provider (ISP).


Note: Follow the setup instructions provided with your ethernet network switch if you need additional help.
GIF of how to connect your network switch to your router, then use an ethernet cord to plug the Alarm Pro into an open port.
After your network switch is connected to your router, use an ethernet cord to plug the Alarm Pro into an open port before you proceed with setup instructions above.

Use a network name and password for your new eero network that is different from your existing wifi network. If two wifi networks are using the the same network name simultaneously, it will lead to technical complications.


You will also need to subscribe to the Ring Protect Pro Plan and connect the Ring Alarm Pro Base Station to the Eero app by following the steps in the Ring app during the setup process. This method of setup will allow you to use the alarm portion of the device with full functionality while having the Ring Alarm Pro's included Eero Wi-Fi 6 router available as a backup network, should your existing internet go down.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Alarm Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Have a great day!

Thank you,
Melissa from Ring.

Hello Rick,

Thank you for sharing your Ring Alarm user experience with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you would like to share any further feedback please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring