Customer Ratings & Reviews

Hello BOOMER,

Thank you for sharing your customer service experience with us. We understand how important it is for your devices to work as intended and would like to be granted another opportunity to assist with doing so. If willing, please reach out to us directly at 18006561918 so that we can further address your Ring Alarm concerns. We look for hearing from you.

-Jamila at Ring.

Hello Nelle, We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your Ring Alarm for you. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Alarm.

Thank you,

Hello Sheree,

Thank you for leaving a review. We love reading how your Ring Alarm is added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi TerryR. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Alarm 8-Piece Kit to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Alarm are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing to your expectations. The Ring Alarm 8-Piece Security Kit is designed to secure entry points, detect motion, and more, with Alarm Sensors that trigger your Alarm’s siren. There are some environmental factors that can contribute to false alerts from your sensors. Pets, light changes, and other movement can set off a false alarm. Check that elements and pets inside your home won’t accidentally set off motion detectors. That might include helium balloons, rotating fans, shiny objects, flickering lights, and curtains placed over an air vent. Any movement within your home can trigger the motion detector when your Ring Alarm is armed “away,” potentially setting off the alarm. Replace low batteries and faulty equipment immediately. If your Ring Alarm sends you a notification that a Contact Sensor has a low battery, replace it immediately. If a device breaks in some way, bypass it when you arm your home and replace the battery as soon as possible.

We have shared some useful setup tips for your Ring Contact Sensors here to help you avoid false alarms:

Review your Contact Sensor to ensure you've set it up your device correctly.
Use the right placement settings.
Set a door you use often to Main Door.
Set a door you rarely use to Secondary Door.
Always set windows to the Window setting.
Adjust Entry and Exit delays to give you enough time to enter, exit, and use your alarm without setting off false alarms.
Close doors and windows tightly to ensure they are shut. If your door or window pops open, it can set off a false alarm.
Securely attach Contact Sensors and Magnets to your doors and windows. If it falls off while armed, it could set off a false alarm.

If any additional information is needed regarding your Ring Alarm 8-Piece Kit question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi ArtJ. Thank you for sharing your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your Ring Alarm 8-Piece Kit for you. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm 8-Piece Kit.

Thank you,
Melissa from Ring.

Hi Orlando. I understand that having Contact Sensors mounted correctly and staying mounted is important. This Help Center article here is a great guide for proper mounting: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-. As a best practice, be sure to clean the mounting surface prior to mounting and ensure that the surface is flush with the Contact Sensor. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello gbaby,

Thank you for taking a moment to leave your review on the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello BBLC,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on Best Buy's website under the device specifications section of the product page or on our support website.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Echodot,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello MitchMartin,

We are pleased to read that you are finding value in your mother's Ring Alarm Kit purchase. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home!

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Alarm 9-Piece Kit. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello Romanbalcer,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Meme,

 

We appreciate you taking the time to leave a review. We see your concerns and would like to get to the root of us and ensure a better Ring experience. Likewise, we completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important.

 

After reading your review, it seems that you are having trouble with the night vision feature on one of your Ring cameras. Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth. For more information regarding troubleshooting night vision, please see our help center article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.

 

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello LizzyBell, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. I really appreciate your feedback. I can understand your disappointment. We are always striving to improve our products and their performance. If you have any further concerns, or would like to share any further feedback please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring

Hello Hopalong123,

Thank you for voicing your installation concerns. We know how important it is to have your Ring Alarm system up and working to secure your home. As a leader in home security, Ring strives to create devices that offer a DIY installation. By following the step-by-step installation processes in the Ring app, you and the technician should be able to have all aspects of your Ring alarm working in a matter of moments.

Even when working with a local installation service, you are welcome to call Ring support for technical help. Our agents are prepared to listen to your concerns and walk you through any troubleshooting or installation steps necessary.

We've also written several Ring app support articles specific to Ring Alarm. As a reference, here is a link to these articles: https://support.ring.com/hc/en-us/sections/360008752292-In-app-support

Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!

My best,
Marlom at Ring